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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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My item fell apart on first wear. It was only a neoprene band with stainless steel clasp. I informed them and they said to use superglue to stick it back together or send it back. I said I didn't want to pay $9 postage for something I didn't damage and I have had no reply.
These arrived today, finally! Love them. Looked exactly as the picture on fb. I opted for Registered Mail and of course I wasn't home when they came so had to go to Post Office to pick them up, wasn't a problem though.
I have a stair case pearl necklace also
Pearl earrings that have gold shepherds hook.
Bought pearl cuff links for my Husband, Son, Grandson and Groomsmen for our sons wedding.
Pearl button earrings for Bride and Bridsmaids.
Needless to say we had EXTREMELY Happy Wedding Party.
Thank you
I ordered and before I even thought they delivered. However I thought that the parcel was to be signed for, it was not, also in hand wetting the address the house number was not properly read by the postie and delivered to a neighbour who fortunately delivered it to me immediately
Absolutely thrilled with the quality, and so pretty. Thank you, not supposed to get this until August, but too nice to hide away lol xx
Easy to order, fast delivery even with regular post. I thought from the picture the posts were thicker but other than that all good
Broome staircase designsWeb site easy to use, ordering and payment options easy, service 2nd to none, would recommend.
My order arrived so quickly, Couldn't believe it. The pictures do not do the jewellery justice. Both pieces were beautiful.
Beautiful piece of jewellery. Am delighted with the quality and the price. I have purchased two of these pendants and am very pleased.
The service was quick and delivery within 3 days from WA to Sydney. It was exactly the same as the photo and description and i love it.
Email saying I had fifty dol to use onl line didn't work tried a few times still have the email you sent
Hi Zina, Sorry to hear that you are having issues with the discount code. I just tried it and it worked for me. I have sent you a message with some troubleshooting options.
Smooth ordering and fast delivery. Love the web site easy to navigate. Have recommended to friends. I am a mad pearl lover.
From purchasing to actually receiving the Brrom staircase design necklace was extremely quick, I thought that it would be a little larger then the actual article. It's just that it looked larger in the photo. I just love it though. Thank you
I ordered a necklace on line from Broome Staircase Designs and it arrived very quickly and did not disappoint. I love it and have worn it several times already.
Very pleased with purchase of earrings and would purchase again if I wanted to buy anything friends have commented on them which is flattering
Goods were sent promptly and were Of lovely quality. Bought earrings for my daughter who has worn them every day since, just loves them. Lovely to receive email to thank me for shopping there, very professionally marketed business.
Receipt of studs very quick. Pearls lovely. However the pearls were much smaller than I expected. I need to know how pearls are measured as I have chosen not the size I wanted.
Professional, efficient and quick friendly service. Will purchase pearls from this business again in the future.
I am very happy with my pearl earrings. They look just as good as the expensive ones. I was in Broome and purchased a necklace & bracelet and the all march very well
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Hi Linda, sorry that you feel we have ignored you. We have been experiencing email issues and I have resent my response to you. We are happy for you to send back in a standard envelope for the cost of standard postage ($1) for replacement