Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
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Not happy
February 24, 2017

My item fell apart on first wear. It was only a neoprene band with stainless steel clasp. I informed them and they said to use superglue to stick it back together or send it back. I said I didn't want to pay $9 postage for something I didn't damage and I have had no reply.

Date of experience: February 24, 2017
Natalie K. Broome Staircase Designs Rep
over a year old

Hi Linda, sorry that you feel we have ignored you. We have been experiencing email issues and I have resent my response to you. We are happy for you to send back in a standard envelope for the cost of standard postage ($1) for replacement

Australia
1 review
0 helpful votes
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Lovely earings!
February 23, 2017

These arrived today, finally! Love them. Looked exactly as the picture on fb. I opted for Registered Mail and of course I wasn't home when they came so had to go to Post Office to pick them up, wasn't a problem though.

Date of experience: February 22, 2017
Australia
1 review
0 helpful votes
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Extremely happy
February 22, 2017

I have a stair case pearl necklace also
Pearl earrings that have gold shepherds hook.
Bought pearl cuff links for my Husband, Son, Grandson and Groomsmen for our sons wedding.
Pearl button earrings for Bride and Bridsmaids.
Needless to say we had EXTREMELY Happy Wedding Party.
Thank you

Date of experience: February 22, 2017
Australia
1 review
0 helpful votes
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Very good
February 22, 2017

I ordered and before I even thought they delivered. However I thought that the parcel was to be signed for, it was not, also in hand wetting the address the house number was not properly read by the postie and delivered to a neighbour who fortunately delivered it to me immediately

Date of experience: February 21, 2017
Australia
1 review
0 helpful votes
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Pearl braçelet - 70th birthday present
February 21, 2017

Absolutely thrilled with the quality, and so pretty. Thank you, not supposed to get this until August, but too nice to hide away lol xx

Date of experience: February 21, 2017
Australia
1 review
0 helpful votes
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Gold pearl earings
February 21, 2017

Easy to order, fast delivery even with regular post. I thought from the picture the posts were thicker but other than that all good

Date of experience: February 21, 2017
Australia
1 review
0 helpful votes
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Broome staircase designs
February 21, 2017

Broome staircase designsWeb site easy to use, ordering and payment options easy, service 2nd to none, would recommend.

Date of experience: February 21, 2017
Australia
1 review
0 helpful votes
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Great service
February 21, 2017

My order arrived so quickly, Couldn't believe it. The pictures do not do the jewellery justice. Both pieces were beautiful.

Date of experience: February 20, 2017
Australia
2 reviews
0 helpful votes
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Broome Staircase Design
February 21, 2017

Beautiful piece of jewellery. Am delighted with the quality and the price. I have purchased two of these pendants and am very pleased.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Multi strand and pearl bracelet
February 21, 2017

The service was quick and delivery within 3 days from WA to Sydney. It was exactly the same as the photo and description and i love it.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Email saying I had fifty dol to use onl line didn't work tried a few times still have the email you sent

Date of experience: February 20, 2017
Natalie K. Broome Staircase Designs Rep
over a year old

Hi Zina, Sorry to hear that you are having issues with the discount code. I just tried it and it worked for me. I have sent you a message with some troubleshooting options.

Australia
1 review
0 helpful votes
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Delighted
February 20, 2017

Really pretty bracelet that's a bit different in design, shows off the pearls nicely, and great for wearing everyday.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Classic designs
February 20, 2017

Smooth ordering and fast delivery. Love the web site easy to navigate. Have recommended to friends. I am a mad pearl lover.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Wonderful
February 20, 2017

From purchasing to actually receiving the Brrom staircase design necklace was extremely quick, I thought that it would be a little larger then the actual article. It's just that it looked larger in the photo. I just love it though. Thank you

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Gorgeous Necklace
February 20, 2017

I ordered a necklace on line from Broome Staircase Designs and it arrived very quickly and did not disappoint. I love it and have worn it several times already.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Lovely
February 20, 2017

Very pleased with purchase of earrings and would purchase again if I wanted to buy anything friends have commented on them which is flattering

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Impressed
February 20, 2017

Goods were sent promptly and were Of lovely quality. Bought earrings for my daughter who has worn them every day since, just loves them. Lovely to receive email to thank me for shopping there, very professionally marketed business.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Good service but small pearls
February 20, 2017

Receipt of studs very quick. Pearls lovely. However the pearls were much smaller than I expected. I need to know how pearls are measured as I have chosen not the size I wanted.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Efficient service.
February 20, 2017

Professional, efficient and quick friendly service. Will purchase pearls from this business again in the future.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Excellent
February 20, 2017

I am very happy with my pearl earrings. They look just as good as the expensive ones. I was in Broome and purchased a necklace & bracelet and the all march very well

Date of experience: February 20, 2017