Broome Staircase Designs

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Broome Staircase Designs

4.5

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
2 reviews
16 helpful votes
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Range, website and service
August 5, 2017

Very happy with my selections, although not received as yet, I'm sure they will be just what I'm expecting.

Date of experience: August 5, 2017
Oklahoma
1 review
0 helpful votes
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Xmas in july
August 5, 2017

Love the entire collection so absolutely love it when there is a promotion that I can get the pieces I love and also for presents for my loved ones. Maybe could look at creating a range for him. Cheers

Date of experience: August 5, 2017
Australia
1 review
0 helpful votes
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Happy customer
August 4, 2017

So happy with my order. The jewellery is much nicer than the pictures show and the service was prompt. I will be looking at buying more from Broome Staircase Designs in the future.

Date of experience: August 4, 2017
Australia
2 reviews
0 helpful votes
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Classy
August 4, 2017

Such exquisite items of jewellery although the Black Pearl Stud Earrings were tiny (but then I do have faulty 3-D skills!). Will order a larger pearl next time.

Date of experience: August 3, 2017
Australia
1 review
1 helpful vote
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After sale service
August 3, 2017

I have required after sale assistance on a couple of occasions. Each time, the service is very friendly, very helpful and very swift.
I love the products that Broome Staircase sell and love the specials that appear frequently.
Always a wonderful experience when dealing with the team at Broome Staircase. Many thanks to their lovely & efficient staff. Thanks heaps!

Date of experience: August 3, 2017
Australia
1 review
1 helpful vote
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I love my order.the pieces are beautiful and exactly what I hoped they would be. They arrived very quickly and I'm excited to wear them. Amazing service too. Thanks so much

Date of experience: August 3, 2017
Australia
1 review
2 helpful votes
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Purchased Online
August 2, 2017

Always a little nervous to purchase online, however, the pearl bracelet I ordered is perfect. I have just purchased another one for a gift. Thanks so much for not disappointing me.

Date of experience: August 2, 2017
Australia
1 review
2 helpful votes
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Xmas in July
August 2, 2017

Loved my purchase of 3 bracelets, they are for family members for Christmas. They were delivered on by Aust. Post 1 day later than expected but arrived safely.

Date of experience: August 1, 2017
Australia
1 review
3 helpful votes
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Happy Customer
July 31, 2017

This is the second time I have purchased something from Broome Staircase Designs. The process is so easy, quick delivery and the products are amazinf.

Date of experience: July 31, 2017
Australia
1 review
3 helpful votes
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Excellent customer service
July 31, 2017

Order arrived promptly & the jewellery was beautiful. I would recommend them to everyone for a gift that lasts forever

Date of experience: July 31, 2017
Australia
1 review
3 helpful votes
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Review
July 31, 2017

Very professional quick delivery. Would purchase from them again. Purchased both in the shop and on line. Equally as good both ways.

Date of experience: July 30, 2017
Australia
1 review
2 helpful votes
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Can not recommend Broom highly enough. I have bought several pearls and each are exactly what i expected. Prompt delivery is a bonus. Nicely packed. Thanks so much. Will continue to purchase from you.

Date of experience: July 30, 2017
Australia
1 review
2 helpful votes
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Beautiful pearls
July 29, 2017

Fast, efficient service that provided a beautiful bracelet which I will cherish...

Date of experience: July 29, 2017
GB
2 reviews
2 helpful votes
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This is the second piece I've got from Broome Staircase Designs and the service has always been excellent. Beautiful pieces and well priced, I can't wait to buy more jewellery from this store

Date of experience: July 28, 2017
Australia
1 review
2 helpful votes
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Fabulous Jewellery
July 28, 2017

Have ordered several pieces from Broome Staircase Designs and
Thrilled with every order. Will definitely shop with them again. Prompt delivery very refreshing.

Date of experience: July 28, 2017
Australia
1 review
1 helpful vote
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Beautiful
July 27, 2017

I loved my recent purchase of pearl earrings. They arrived beautifully packaged, looking exactly as I imagined. Earrings very true to image on website. Communication was excellent.
Thankyou, I will certainly return to your website.

Date of experience: July 27, 2017
Australia
1 review
0 helpful votes
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Great shopping experience
July 27, 2017

My gold pearl pendant is exactly what I was looking for was excited to receive it as I have been looking around for a while such a easy website to look around on
And thank you for my free pearl charm bracelet what a surprise thank you

Date of experience: July 27, 2017
Australia
1 review
1 helpful vote
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Thought I'd ordered the round, but I received drop shaped ones. They are gorgeous so I kept them. Make sure you get the size and shape right when ordering.

Date of experience: July 27, 2017
Australia
1 review
1 helpful vote
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One happy Bride...
July 27, 2017

I purchased some pearl earrings to wear on my wedding day. I received them promptly and they just looked like the photos I viewed online.

I am not accustom to purchasing online so read all the reviews. There was one that showed a comment that the size of the pearl was too small and I couldn't agree at all. The quality and size was as described.

Date of experience: July 27, 2017
Australia
1 review
0 helpful votes
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I'd 15319
July 27, 2017

I am happy with the service, just not with the purchase. It is too flimsy or delicate for a better word especially for my huge wrists.

Dianne Stanford

Date of experience: July 27, 2017