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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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Ordered a necklace and bracelet for my wife's birthday. As we had been to Broome in August and bought some earrings. Was very pleased with both items and had them delivered within 3 days of ordering. Not to mention the sale price was great. Will definitely order further piece's.
Have always had great service from staircase designs and love their products
Thank you Eileen for your brilliant customer service in ensuring I received my gorgeous pearl earrings on time for my 65th Birthday in November. Then to follow up with a very caring call, made me LOVE Broome Staircase Designs even more. Thankyou so SO much for your care and attention to my purchase.
I will be back for another purchase for sure
Thank you
Easy to shop online and order delivered in an awesome amount of time as stated.
I purchased from this company for the second time. The items were dispatched and delivered within a few days. Very happy with the service and the items.
I was pleased at how quickly it arrived and like it.
I was pleased with the prompt reply when the ring sent was not the size I ordered. Staff sent a replacement. I was so pleased with the ring I decided to keep both. One for myself the other as a gift. Well done
The item is as it was in the photo, sizing is precise and fast delivery
Love this bracelet. Really happy with it. Delivery was speedy. Didn't have to wait long will. Purchase from broome staircase designs. In the future.
I am so very happy with the Mother of Pearl Pendant that I had purchased as a gift, it was just as explained on the web site! It was packaged really well and arrived promptly! Terrific service, thank you
I was having trouble ordering online so I called for advice. I spoke to Susie who gave me all the information to complete my order however I was still having trouble. I rang Susie back and she immediately completed my order and fixed my issues. Huge thank you.
My parcel arrived in a very short period (from west coast to east coast). I am truly in love with mine (white freshwater 12 ml) and am very impressed with the black ones (Christmas gift).
Highly recommended Broome staircase designs.
First order of Pearl Earings didn't meet my expectations as they just don't hang properly
Second order of Fresh water Pearl Bracelet which I received yesterday. I was Pleasantly surpriced. Just Beautiful. Great Value for money. Will keep checking your website again.
I ordered this piece for my birthday. It is larger than I expected but this was a great surprise. I love it. It was dispatched and delivered very quickly which I appreciated very much.
Purchased a necklace for my wife which she loved but bonus was I received it ahead of time.
The quality is what I expected but the clasp is cheap and tiny to the point I cannot open it
Very disappointed
Very satisfied with the service and the quality of the purchases. Beautiful shop.
Thank you Pinjarra Golf Club for your review, Happy to do business with you in the Mandurah store.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhonda thank you for your feedback, but unfortunately the clasp is standard size for size of the necklace. We do other more easier options and a 120 day love it or exchange guarantee.