British GasReviews 101

They lied to me. British gas trading limited do not deserve the name British the great British public need to know the truth about bg they are lies and cheats. And they charge me a daily standing charge when i was cut off from my supply

British gas are a complete rip off we moved in to are new house thay changed us £872 for 3 and half months supply. The house is a 3 bed semi

Terrible customer service - seemed completely unable to pick up a phone despite several opportunities. She lied to me time and time again. Do not trust this company they will steal your money, falsely charge you, pretend to refund you and then not pick up the phone

A typical ex-nationalised 'untouchable' company operating fraudulently.
British Gas hoodwinked my restaurant staff in Nov 2018 to 'fix' the smart meter to work on MAXDEMAND tariff which means a minimum bill is issued irrespective of actual usage. Bills went from £111 to £1505 monthly which forced closure of this small restaurant. Knowledge of MAXDEMAND tariff did not come about until 2021. BG offered no such contract nor explanation nor willingness to resolve.
If this was not true, I would be sued. British Gas are definitely NOT RECOMMENDED as business suppliers.
For 3 years British Gas have refused to justify or correct (several complaints raised & Ombudsman refused to investigate claiming Smart Meters are enforced by law but there is no legislation for lack of mobile signal/defaulting to maximum usage bills) their [default/estimated] overcharged bills until the posting of online reviews. Now (10/21), overcharged by £20k I am forced to take BGB to court for £19k refund & loss of profit: unlikely to get more than refund so AVOID! Simply cannot do worse.
Additionally, BG have unwarrantedly damaged my credit rating.
Complaint ref.: *******128

British Gas is the worst company ever!. BE AWARE of what they will do to your credit report! After failing of providing the bills and really messy situation after the transfer from another energy provider, they just put "non payment" in my credit report FOUR TIMES in one go just for one bill! And refusing to remove it after numerous complaints even though it was their fault! Thanks for treating customers like that and damaging my credit for 7 years! I'm definitely swapping for a better provider! The worst company!

Homecare boiler cover policy is just a scam!

Homecare boiler cover policy is just a scam to take your money!
Had a fault with my boiler late last year. Engineer called and carried out what I can only describe as a temporary fix.
This proved correct, as the identical issue arose about 3 weeks ago. Requested a further engineer visit and got an email confirming my appointment slot for Tuseday 23/3/21. ( about a two week wait!)
However, 3 days before engineer was due to call, BG phoned to say the engineer visit was cancelled and they would be able to re-arrange vist for sometime in June! ( several months away!)
Suffice to say I found this to be totally unacceptable!
I had a confirmed appointment slot and failed to see why this could not be honoured!
I have had to pay for an engineer tocall out and complete a proper repair to my boiler, which wasn't cheap. Cancelled my direct debit with this bunch of robbers and will never deal with BG again!

I am seeking quotes for a new boiler, but won't be using British Gas.

One of their fitters lives next door to me, and always parks his van in front of my windows (just a few feet away) because he doesn't want to block his own windows. He has two parking spaces outside his own house and there are in fact plenty of places within a few steps where he could park without blocking anyone's view. The van was parked there without moving at all for six months over the first lockdown and is now there again over the. Christmas /New Year holidays. It's very depressing to have my windows constantly blocked by this ugly bright blue van

British Gas doesn't care about this. It is obviously happy for its bad-mannered employees to use their liveried vans to annoy their neighbours. I can't see why anyone would want to risk inviting someone with such bad manners into their home. Or why anyone would want to employ a company which doesn't insist its employees are more considerate towards prospective customers when parking the vans they have been allocated.

We joined BG in May ‘19 and the first seven months seemed fine. Around Xmas they began doubling the monthly DD without writing, or writing and confirming a lower amount. I reclaimed and paid manually to protect my mortgage payments. Battled on to correct estimated start readings. Maintained original payment schedule and initiated leaving early June with a modest credit on the accounts.

Received three bills in mid July (after account closure) claiming I owed £154, then £194, then £249. On receipt of first bill, asked BG to prove the debt. Despite regular contact and repeated requests, it failed to do so. In Sept, BG placed 3 late markers on my credit file for the disputed debts (2 gas and 1 electricity), which has derailed an ongoing mortgage application.

Raised a claim with ombudsman and discovered that BG had placed us on the standard (most expensive) tariff and backdated this to January, that BG had also increased the debt to £336 added an additional £28 ‘debt recovery fee' and forwarded to a debt collection agency during investigation by the ombudsman. This is contrary to FCA sourcebook guidance. I have received no justification for the increases after account closure.

The markers have reduced my mortgage offer by £80k-£100k and forced us to radically downscale our aspirations. Instead of looking forward to buying our dream home with our two small children we're are struggling to raise enough to even remortgage our current home!

Even after being forced to pay hundreds of pounds in disputed debt in full (on a without-prejudice basis) to its debt collection agency, British Gas refuses to remove the late markers. After following BGs advice to escalate to the ombudsman, BG refuses to speak to/correspond with me on the matter. I am left hundreds of pound out of pocket and essentially unmortgagable!

Taking out a British Gas contract ranks amongst the worst decisions I've ever made. It's no exaggeration to state that British Gas have ruined my family's dreams!

COME ON, British Gas, do the right thing and remove the late markers. Don't punish my children for the dispute you have with me!

So, with all the endless possibilities around regarding changing suppliers, I thought I might have a look at what my existing supplier, British Gas has on offer. As I have a couple of properties I thought they might have a better offer than my tried and tested tariff which I hadn't bothered to look at for years. Well, there isn't anything better. However, if you want to carry on then we will send you a £50 Amazon voucher. I duly applied several weeks ago, and after x 2 phone calls, I'm still waiting. I've heard many other complaints on customers not receiving theirs also. After all, I give them my business and practically wipe their behinds by giving u. T. D member readings and registering all online to! Ale it easy for them. It's always the Same thing with all big companies: promises never stack up, ever. Well, I've just told them to sort it in a week or I'm off to someone else who can also save me a few hundred a year. No real reason for being loyal with these people: you are irrelevant in their sea of profits. Just a little home owner.

Ive neva used them as my energy provider but theyre the one of the most appalling and unprofessional company of UK. Before I moved into my flat, another tenant was living there and he used britishgas. Its been 5years since hes moved out, and i still keep getting letters at my address under his name and account. Ive made several calls to them to inform them that the person doesnt live here for 5years and to stop sending me mails. Ive forwarded over 50mails by post to return to the guy at his new address but they seem to neva get it. They still send their engineer to check my gas supply every year and Ive told him every year the same thing, that i don't use them and theyve got to delete the details for the last 5years. I just can't believe how unprofessional they are. Its the most simplest thing to delete the account if the person has moved on or chase him whereva he lives as this kinda info is readily available anyway. But they can't do this one little simple thing. Im just glad i don't use them as a supplier. Neva can believe such appalling stupid service.