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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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North Carolina
3 reviews
0 helpful votes
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Great first experience!
May 24, 2022

Our curled willow arrived beautifully packaged. It was easy to plant and in excellent condition.

Date of experience: May 24, 2022
New York
3 reviews
0 helpful votes
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Good quality
May 24, 2022

Very pleased with the quality and packaging.
Plants were healthy.

Date of experience: May 24, 2022
Georgia
2 reviews
0 helpful votes
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100% satisfaction
May 24, 2022

Easy to find my choice and easy to pay. Thank you.
My tree arrived very quickly after I ordered easily online. The tree was beautiful and so healthy. I followed the planting instructions that came with the tree, and the tree seems to be thriving and has new leaves already. I am a very happy first time customer.

Date of experience: May 24, 2022
Maryland
1 review
0 helpful votes
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Great quality plants
May 24, 2022

Super quick and convenient shopping experience. Excellent delivery

Date of experience: May 24, 2022
Maine
1 review
0 helpful votes
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I'll only buy trees from Brighter Blooms
May 24, 2022
Updated review

Our tree arrived in great condition and is thriving at its new home. I'll only buy trees from Brighter Blooms moving forward!

Date of experience: May 24, 2022

I just thought I'd have shipping info by now but I...
May 5, 2022
Previous review

I just thought I'd have shipping info by now but I understand it takes time. Really hopefully this works out long term. I have many more trees to plant on our farm.

Date of experience: May 4, 2022
Michigan
1 review
0 helpful votes
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Plant arrived in good condition
May 24, 2022

Plant arrived in good condition including packaging. Doing well so far. Thank you

Date of experience: May 24, 2022
California
1 review
0 helpful votes
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Gift
May 24, 2022

Good information on the fruit tree I was looking for.

Date of experience: May 24, 2022
Ohio
1 review
0 helpful votes
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Nice looking olive tree
May 24, 2022

No hassle
Delivery on time and easy to buy on line

Date of experience: May 24, 2022
Washington
1 review
0 helpful votes
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Quick and Easy
May 24, 2022

Quick delivery and the plants were in great shape!

Date of experience: May 23, 2022
North Carolina
1 review
0 helpful votes
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Apple Trees and a Banana Tree
May 24, 2022

Everything arrived safe and sound. They are doing well. Arrived very fast as well. Couldn't be happier.

Date of experience: May 23, 2022
New York
2 reviews
0 helpful votes
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Hello
I appreciated the ease of ordering and the variety of what you offered but I was disappointed that, even in choosing the larger of two hydrangea plants, that neither had any blossoms or pre blossoms on them. They were a gift for my mother and it would have been nice for her to have seen a flower/bloom on them.

Date of experience: May 23, 2022
Connecticut
1 review
0 helpful votes
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Great as promised
May 24, 2022

Very happy with the product healthy and shipped in expert quality packing to avoid any damage as described highly recommend

Date of experience: May 23, 2022
Georgia
1 review
0 helpful votes
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Function
May 24, 2022

Plant came half dead disappointed and upset the gift was embarrassing

Date of experience: May 23, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
4 reviews
36 helpful votes
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Hello knockout rose tree
May 24, 2022

Good information & easy ordering
Have already had four or five yellow rose blooms..

Date of experience: May 23, 2022
Texas
2 reviews
0 helpful votes
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Plants from Brighter Blooms
May 23, 2022

The plants arrived healthy and in good condition. They Re thriving

Date of experience: May 23, 2022
California
1 review
0 helpful votes
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Okay
May 23, 2022

The trees arrived pretty thrashed from shipping. We are hoping they are okay, but they look very sad, weak.

Date of experience: May 23, 2022
California
1 review
0 helpful votes
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Mom loves it!
May 23, 2022

Ordered a redbud tree for my mom on Mother's Day.
Their old house had a large redbud tree & she's happy that this will grow & be enjoyed for years to come.
Tree delivered early/on time & mom waited for good weather (~week) & looking forward to it thriving this year & flowering next year.

Date of experience: May 23, 2022
Kentucky
2 reviews
2 helpful votes
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5 STARS
May 23, 2022

MY ORDER IS PLANTED AND THRIVING. VERY HAPPY WITH MY ORDER. YOUR CUSTOMER SERVICE IS WONDERFUL TOO. THANKS FOR A GOOD EXPERIENCE.:-)

Date of experience: May 23, 2022
Ohio
1 review
0 helpful votes
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Mother's Day gift for my Mom!
May 23, 2022

I received two trees from you as a gift from my daughter for Mother's Day, and immediately ordered another gift for my own Mom because I was so pleased with what I received!

Date of experience: May 23, 2022
Kentucky
1 review
0 helpful votes
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Lost in shipment
May 24, 2022

Trees were lost in shipment for 15 days. When received they were very wilted and brown leaves. I called for replacements and they shipped promptly and were received in 4 days in good condition.

Date of experience: May 23, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so glad we could make this right!