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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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I wish my Nellie Stephens Holly trees were fuller. Several have rather pronounced gaps among the branches. Perhaps they will eventually fill in?
For the cost, I did it expect leaves to be dropping everyday from day of arrival and into this third week. Will try fertilizing, but should not be necessary since so recently from nursery.
When I opened the box there was a lot of leaves that had already fallen off. I planted the lilac quickly hoping for a recovery but it ended up losing all of it's original leaves. My lilac is struggling to survive.
Plants I received where smaller than expected for the snowball plant. Also all four plants had their dirtsdumped with roots showing. The snowball had brown crispy leaves and I haven't been able to revive it yet. Its been 3 weeks. I think next time I will just go to a local nursery because I know and can see exactly what I am getting.
We are very sorry to hear about your experience! We're reaching out privately!
Easy to navigate the site. Though I had an issue with understanding the "zones" at first and had to search the site a bit to understand them. Other than that, no issues!
My experience was excellent, however, one of my trees (cherry) came broken and it is struggling to grow and seems to be dying.
I received the tree in good shape. After a few days the tree look as if it was not doing well. I wrote in and they got tight back to me and have continued correspondence. Tree still not doing well but we are working at it.
Easy and timely. I unfortunately noted a few brown areas on my fiddle fig that have worsened despite my attempts to get rid of root rot. I will be choosing less needy plants in the future! I am sadly not a green thumb.
Hello! Ordering was a breeze… and my plant arrived quickly. Some of the leaves are already turning yellow however, and right out of the package, all of the leaves had white spots all over them that won't come off.
I'm so excited about my new trees. I'm looking forward to seeing them grow and produce fruit! Thank you!
Everything came perfectly packed and fresh! Love it!
The shipping wasn't great, they found the tree 4 days later under the porch. So its hard to say how it will turn out. Shopping was awesome, site was easy to navigate.
I ordered 5 trees from BrighterBlooms. 2 peach trees and 3 cherry trees. The 2 peach trees arrived in great shape. The cherries on the other hand were in rough shape. They arrived with hardly any leaves still alive and eventually lost all of their leaves. They have since started to grow back but it is a disappointing set back.
Fast and efficient, Great service. Love my tree, bought my friend one too and she loves it
I got my olive trees very quickly and they really are cute and healthy. I was hoping that these would work for my wedding centerpieces, but they're babies so they're just too sparse. However, I have them potted and will keep them anyway. They are very nice
Picture a big smile on my face when I opened the carton and saw the well packaged plant. Six weeks later and I am still smiling. The plant is thriving. The second plant I ordered is doing great as well.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We're so sorry that your plant isn't doing well! Shipping stress can usually cause this to happen but your tree should start pushing out new growth over the next few weeks. We are happy to help if it does not recover!