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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Colorado
1 review
0 helpful votes
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Farmer d
August 5, 2022

One tree was dead when I got it and they didn't tell me when it was coming

Date of experience: August 5, 2022
New York
1 review
0 helpful votes
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Plants
August 5, 2022

Experience was great. My larger plant is extremely dried. Some leaves have fallen. The trunk looks a little dark and dry and some of the giant leaves have dried spots. Its not lack of water. Please help not sure what to do?

Date of experience: August 5, 2022
New Jersey
1 review
0 helpful votes
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Plants arrived very dry
August 8, 2022

I think because of the hot weather and the shipping takes for ever to arrive.

Date of experience: August 4, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

Illinois
1 review
0 helpful votes
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Lavender wisteria
August 5, 2022

Growing well. Been trying to grow wisteria for years. The two trees you sent are larger and have a better chance to grow.

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Meh.
August 8, 2022

I purchased a fiddle fig from BrighterBlooms after reading reviews, but the fiddle fig was nothing like the images the reviewers posted. The plant arrived looking basically "meh meh" and I feel totally deceived. Based off the reviews, I even went with the 4-5 foot fiddle fig expecting it to be equally as lovely as the photos. I reached out to someone from BrightBlooms sharing multiple photos of a plant with over a dozen dead black leaves. The response I got was to scratch the plant and see if it is still green, if so, then the plant is still alive. If the bar is that customers should be happy if they receive a plan that is Not dead, then that is an extremely extremely low bar... should have trusted my instinct to not buy a plant online(!)

Date of experience: August 4, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry for your experience and will be reaching back out privately to help!

Washington
1 review
0 helpful votes
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Rose tree
August 4, 2022

Package arrived very quickly and was packaged well. Any leaves on the tree are dead so I am hoping it will come out of dormancy. It has been planted for about a week now and is still dormant. Fingers crossed it will spring into life any day now.

Date of experience: August 4, 2022
Massachusetts
1 review
0 helpful votes
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Great service
August 3, 2022

The people I spoke with were so helpful, very knowledgeable and friendly. The tree arrived in a little rough shape but not do to brighter blooms, was packed up tight and secure, the delivery company threw it around a lot by looks of box, weather was also very hot so some of the smaller branches were & are still turning black & dying but think it will rally

Date of experience: August 3, 2022
Kentucky
1 review
0 helpful votes
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Perfection
August 3, 2022

Fantastic shipping and our new Banana tree is a happy addition to our patio

Date of experience: August 3, 2022
Iowa
1 review
0 helpful votes
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Little late
August 8, 2022

All I can say is we got the tree but it was seven days after shipping by the time we got it the leaves were almost all off of it we watered it right away and got it in the ground I'm just hoping that it's going to survive. Giving it the water it needs in this dry heat that we have watering often. Second time I've ordered this tree because I really like it I hope it makes it.

Date of experience: August 3, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how long it took for your tree to arrive! We're reaching out privately to help!

Pennsylvania
1 review
0 helpful votes
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Great customer service
August 3, 2022

After my 1st olive tree died, it was quickly replaced with no issues!
Great customer service

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Banana plant
August 3, 2022

The banana plant came packaged very well, and even though the outside box was damaged during transit, the plant was safe and healthy. It was the perfect size to plant in the yard and has been growing very well over the last few weeks. I am very happy with my purchase and will be buying more plants from this site.

Date of experience: August 2, 2022
Massachusetts
1 review
0 helpful votes
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Very happy
August 2, 2022

The plant arrived on time as promised and was tall and healthy! It is growing beautifully and I can't wait until next spring when I will have that wonderful fragrance of blooming wisteria.

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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Elephant Ears!
August 2, 2022

My 2 plants arrived on time but they didn't weather the trip so well. Lost three leaves and another looks sickly. I hope both my plants will bounce back!

Date of experience: August 2, 2022
North Carolina
1 review
0 helpful votes
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Olives and Lemons
August 2, 2022

I recently ordered an olive tree and lemon bush nervous about how it would show up! I was thrilled at the speed and care my plants arrived!

Date of experience: August 2, 2022
Kentucky
1 review
0 helpful votes
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Plants looked dead
August 2, 2022

One of the plants is on deaths door. It never thrived even with careful watering.

Date of experience: August 1, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your one of your plants isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Utah
2 reviews
0 helpful votes
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Plants
August 1, 2022

Mostly good but a couple of the plants won't make it. A lot of black leaves.

Date of experience: August 1, 2022
Nebraska
1 review
0 helpful votes
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Bamboo dead replacement half dead
August 2, 2022

Ordered 2 edible bamboos... one plant was in shock the other 1 was completely dead. The replacement is also in shock.

Date of experience: July 31, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plants are not traveling well! We're reaching out privately!

Georgia
1 review
0 helpful votes
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TREEBeutiFUL
July 31, 2022

Wonderfulness! Exciting to see the wonderful plants and trees to from.

Date of experience: July 31, 2022
Missouri
1 review
0 helpful votes
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Butterfly magnolia
July 31, 2022

It arrived in great condition with all the leaves green and viable… so far it's doing great in the ground…

Date of experience: July 31, 2022
Virginia
1 review
0 helpful votes
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4/6 plants were perfect
July 31, 2022

We ordered 6 plants. Most plants travelled very well and made it here looking gorgeous. Two plants had serious issues, and lost many leaves/had leaves damaged during the transport Rubber tree plant/potato plant). The other 4 were great and only took a few days for the plants to refresh themselves after travel.

Date of experience: July 31, 2022