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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My shipping was delayed for about over a week due to national snowstorm, but all of them arrived still alive! Except one, only because the soil was leaking out of the plastic bag leading the root to dry out. I planted 9 of 10 from my order and made a full of 60 feet line of 9 one feet tall each. I hope they will be thriving after two weeks since planted.
Shopping for the plant was an excellent & seamless experience. The plant itself had about 5 branches that snapped during shipping and had a couple of leaves that had been eaten. Other than that the plant is amazing and healthy.
I've wanted to order a citrus cocktail tree ever since I knew they existed. I've finally purchased one and I've only had it for a couple of weeks and it is thriving. I've got leaves and flowers already. I'll have to update you when I get my 1st fruit. Received it in great condition and within 2-3 days.
Seems to be one of very few places where I could find the product I was looking for. It was perfect and an easy transaction, the product arrived in great shape. Thank you!
The tree came in great shape. Leaves were full and vibrant green and the soil was not too dry. I am very satisfied with the purchase and the fact that the shipment was delayed until the weather was good enough to ship the tree. Thank you BrighterBlooms!
Both the rose bush and avacado tree arrived in good health. They actually looked better than I expected. Thank you!
Great... Keep adding amazing features like plants that grow in my region. Would be huge.
Great... Keep adding amazing features like plants that grow in my region. Would be huge.
The customer service has been great, I gave my wife a dead tree for valentine's day. Talk about the worst gift ever, I was asked to wait 3 weeks to confirm that it is dead. I have worked landscaping for many years, I know a dead tree when I see one.
A tree was sent in the mail and it was enclosed for several days. It showed up and several leaves fell off but it was a very thin tree.
I am very pleased with the plant I order for my sons birthday gift. He really liked it. It is already putting out new growth on it.
Trees arrived in great condition not twigs like other sellers
Good just hope my tree arrives in good condition.
Everything went as planned. Got my item and in a timely fashion. Thank-you again
I expected my trees in Spring. They are in bad shape. All leaves dry and falling off. I have to supplement light. I'm not happy.
We're so sorry to hear this! It looks like we're currently assisting you with your trees but if they do not recover over the next few weeks, we'll replace them for you!
One of the plants I recieved was looking bad when It was delivered. Now is looking really bad dropping all of the a quarter of its leaves. Hoping it bounces back but idk.
No issues with orders, the plants were in great condition. Extremely satisfied.
I made an additional purchase and neglected to add the 1 year warranty at the time of purchase. I called in to verify that the warranty could be added and the individual assisting me was quite helpful, knowledgeable, patient and assisted me with a couple other questions as well. We have been purchasing from the company for the past few years and have never had a negative experience.
Ordered a Little Gem Magnolia. Came as promised, alive and well. Very sturdy packaging. Planted it a couple weeks ago, so remains to be seen how it does, but so far so good.
Love the Apple Pay!
The staff was very helpful when I requested to add another plant to an existing order I made a day earlier. Plants came well secured in thick carton boxes and most importantly the order came on time. This helped me plan my planting schedule since I wanted to put them into the ground asap.
Thank you!
My tree arrived sooner than expected, that great. It was packaged very well in a heavy cardboard container made for tall plants. The tree itself was in good condition. Two weeks later some of the leaves have fallen off but this is to be expected as it acclimates, I'm very pleased with my purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're very sorry to hear how your plant arrived! It looks like we're working with you to make this right!