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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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GB
1 review
0 helpful votes
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Tree purchase
July 26, 2021

Well packed and specimen arrived in good shape. Timely delivery and easy to track

Date of experience: July 26, 2021
North Carolina
1 review
0 helpful votes
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Best plants online
July 26, 2021

I have been extremely pleased with the quality of the plants. Thank you!

Date of experience: July 26, 2021
Greece
1 review
0 helpful votes
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Late delivery
July 27, 2021
Updated review

My order was confirmed on July 3rd and arrived on the 19th July after having been sent to the wrong address. I understand that that this can happen but I was disappointed as there was no apology or compensation.

Date of experience: July 26, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear this! We have reached out privately to help!


My order was confirmed on July 3rd and still not has...
July 9, 2021
Previous review

My order was confirmed on July 3rd and still not has arrived, even accounting for weekends and holidays the delay is longer than I expected.

Date of experience: July 9, 2021
North Carolina
1 review
0 helpful votes
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Top notch customer service!
July 26, 2021

Excellent response to 2 trees that failed. Promptly replaced with excellent condition trees. Couldn't be happier!

Date of experience: July 25, 2021
Texas
1 review
0 helpful votes
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Great service
July 26, 2021

Order was as described and packaged well arrived in good condition

Date of experience: July 25, 2021
Texas
1 review
0 helpful votes
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Dying Trees
July 26, 2021

You shipped me dry rooted and dying trees that I am having to nurse back to health. I will not order any products or recommend your site / services to anyone I know.

Date of experience: July 25, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Kentucky
1 review
0 helpful votes
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Delivery good
July 26, 2021

Plants well packaged and watered Good directions to get unpacked so not to damage

Date of experience: July 25, 2021
Utah
2 reviews
0 helpful votes
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Awesome
July 25, 2021
Updated review

Pretty easy so far I just would have expected a larger size tree for the price

Date of experience: July 25, 2021

Pretty easy so far I just would have expected a larger...
July 3, 2021
Previous review

Pretty easy so far I just would have expected a larger size tree for the price

Date of experience: July 3, 2021
Wisconsin
1 review
0 helpful votes
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Impressed!
July 25, 2021
Updated review

Impressed!... Hydrangea arrived 2 days early in beautiful shape with many blooms... I will be ordering from here again... Thank You!...

Date of experience: July 25, 2021

Impressed!...
July 10, 2021
Previous review

Impressed!... Hydrangea arrived 2 days early in beautiful shape with many blooms... I will be ordering from here again... Thank You!...

Date of experience: July 10, 2021
Kentucky
2 reviews
0 helpful votes
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Peach and apple tree purchases
July 25, 2021

Packaging is stable, trees protected well in the packages, delivered without problem. Great customer service too. Received good advice on our first order - a tree that started dying. Then after their recommended intervention did not work, the orchard replaced the tree without problem. We bought another tree from them - both trees doing very well. Very satisfied

Date of experience: July 25, 2021
Oklahoma
1 review
0 helpful votes
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Duplicate order
July 25, 2021

I placed an initial order of a red blood Japanese maple then decided I wanted a second tree and made another order Brighter Blooms stop the process and had me contact them to confirm this was correct and on top of that the took my shipping of each order because both orders combined would have been eligible for free shipping. Trees arrived in great shape bigger that expected and look great very pleased thanks

Date of experience: July 25, 2021
Texas
1 review
0 helpful votes
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Very Pleased!
July 25, 2021
Updated review

Came quick. Arrived in Excellent condition. So far, my coffee trees are healthy & thriving! Very, very pleased!

Date of experience: July 25, 2021

So far so good!
July 4, 2021
Previous review

So far so good!

Date of experience: July 3, 2021
GB
1 review
0 helpful votes
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Scam site
July 26, 2021

This site uses other people's emails, I have never ordered from this site. Watch out Etsy has a corrupt data base. I am not Alex and she is using my email.

Date of experience: July 24, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this! We'll look into this further!

Virginia
1 review
0 helpful votes
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One tree arrived dead.
July 24, 2021
Updated review

I was hoping that one of the trees that looked dead when it arrived would recover but it is in fact dead and needs to be replaced.

Date of experience: July 24, 2021

My trees have not arrived yet but so far I am very...
July 6, 2021
Previous review

My trees have not arrived yet but so far I am very pleased with the ordering process and customer service responsiveness.

Date of experience: July 6, 2021
Pennsylvania
1 review
0 helpful votes
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Great experience
July 24, 2021

Very good selection. Had just what I wanted and shipping was quick
Instructions for planting and care were very helpful.

Date of experience: July 24, 2021
North Carolina
1 review
0 helpful votes
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Arema Palm
July 24, 2021
Updated review

Ordering was quick and easy. They had a good selection and I was very pleased with my plant.

Date of experience: July 24, 2021

Quick and easy
July 3, 2021
Previous review

Quick and easy

Date of experience: July 3, 2021
Maryland
2 reviews
0 helpful votes
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Plants! :)
July 24, 2021
Updated review

The website is nice and very user friendly, I was hoping to get a response to my question before purchasing but that's okay. The plant was packaged wonderfully, shipped fast, and got here safe and sound.

Date of experience: July 24, 2021

The website is nice and very user friendly, I was hoping...
June 25, 2021
Previous review

The website is nice and very user friendly, I was hoping to get a response to my question before purchasing but that's okay..

Date of experience: June 25, 2021
Massachusetts
1 review
0 helpful votes
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Aa repeat customer for a reason!
July 24, 2021
Updated review

I am always amazed by the ease of ordering, and by the descriptions and pictures of the plants- makes for good decisions

Date of experience: July 24, 2021

I am always amazed by the ease of ordering, and by...
June 5, 2020
Previous review

I am always amazed by the ease of ordering, and by the descriptions and pictures of the plants- makes for good decisions

Date of experience: June 5, 2020
Minnesota
1 review
0 helpful votes
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Very happy
July 24, 2021
Updated review

Many thanks from our hearts! The replacement tree has arrived very well. My mom and I are very happy! It was very well packed. If I could give you more than 5 stars I would. Perfect in every way!

Date of experience: July 23, 2021

Many thanks from our hearts!
July 9, 2021
Previous review

Many thanks from our hearts! The replacement tree has arrived very well. My mom and I are very happy! It was very well packed. If I could give you more than 5 stars I would. Perfect in every way!

Date of experience: July 9, 2021
Virginia
1 review
0 helpful votes
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The flower delivery was made after the third attempt, but the plant was not watered while it was in transit. The plants needed a lot of help when they were received and they are still not sure if they will make it. (I did not contact Brighter Blooms because the family that the plant was delivered to, "didn't want to complain".) I found out a week or so after the delivery.

Date of experience: July 23, 2021