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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Well packed and specimen arrived in good shape. Timely delivery and easy to track
I have been extremely pleased with the quality of the plants. Thank you!
My order was confirmed on July 3rd and arrived on the 19th July after having been sent to the wrong address. I understand that that this can happen but I was disappointed as there was no apology or compensation.
My order was confirmed on July 3rd and still not has arrived, even accounting for weekends and holidays the delay is longer than I expected.
Excellent response to 2 trees that failed. Promptly replaced with excellent condition trees. Couldn't be happier!
You shipped me dry rooted and dying trees that I am having to nurse back to health. I will not order any products or recommend your site / services to anyone I know.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Plants well packaged and watered Good directions to get unpacked so not to damage
Pretty easy so far I just would have expected a larger size tree for the price
Pretty easy so far I just would have expected a larger size tree for the price
Impressed!... Hydrangea arrived 2 days early in beautiful shape with many blooms... I will be ordering from here again... Thank You!...
Impressed!... Hydrangea arrived 2 days early in beautiful shape with many blooms... I will be ordering from here again... Thank You!...
Packaging is stable, trees protected well in the packages, delivered without problem. Great customer service too. Received good advice on our first order - a tree that started dying. Then after their recommended intervention did not work, the orchard replaced the tree without problem. We bought another tree from them - both trees doing very well. Very satisfied
I placed an initial order of a red blood Japanese maple then decided I wanted a second tree and made another order Brighter Blooms stop the process and had me contact them to confirm this was correct and on top of that the took my shipping of each order because both orders combined would have been eligible for free shipping. Trees arrived in great shape bigger that expected and look great very pleased thanks
Came quick. Arrived in Excellent condition. So far, my coffee trees are healthy & thriving! Very, very pleased!
This site uses other people's emails, I have never ordered from this site. Watch out Etsy has a corrupt data base. I am not Alex and she is using my email.
We are so sorry to hear this! We'll look into this further!
I was hoping that one of the trees that looked dead when it arrived would recover but it is in fact dead and needs to be replaced.
My trees have not arrived yet but so far I am very pleased with the ordering process and customer service responsiveness.
Very good selection. Had just what I wanted and shipping was quick
Instructions for planting and care were very helpful.
Ordering was quick and easy. They had a good selection and I was very pleased with my plant.
The website is nice and very user friendly, I was hoping to get a response to my question before purchasing but that's okay. The plant was packaged wonderfully, shipped fast, and got here safe and sound.
The website is nice and very user friendly, I was hoping to get a response to my question before purchasing but that's okay..
I am always amazed by the ease of ordering, and by the descriptions and pictures of the plants- makes for good decisions
I am always amazed by the ease of ordering, and by the descriptions and pictures of the plants- makes for good decisions
Many thanks from our hearts! The replacement tree has arrived very well. My mom and I are very happy! It was very well packed. If I could give you more than 5 stars I would. Perfect in every way!
Many thanks from our hearts! The replacement tree has arrived very well. My mom and I are very happy! It was very well packed. If I could give you more than 5 stars I would. Perfect in every way!
The flower delivery was made after the third attempt, but the plant was not watered while it was in transit. The plants needed a lot of help when they were received and they are still not sure if they will make it. (I did not contact Brighter Blooms because the family that the plant was delivered to, "didn't want to complain".) I found out a week or so after the delivery.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We're so sorry to hear this! We have reached out privately to help!