Bridgecrest

I bought a 2014 Chevy Sonic through DriveTime/Bridgecrest a couple of years ago. Financial problems made it so I had to reschedule quite a few payments. I've found that they're always willing to work with me on these, and I really appreciate what they do. Also, when I make alternate arrangements, I always do what I say I'm going to do. I think it depends at least a bit on the attitude I have when I call. I'm always polite, friendly and apologetic about missing payments, and I always thank them for their willingness to work with me, and they respond in kind. Very happy with them! And I love the car.

I've had my car loan through Bridgecrest for 2 1/2 years. I go into their website today and try to make a payment. When I login it tells me there's an issue processing my request. I call them and they want a $3.95 fee to pay it over the phone. The guy says he logs into my account just fine. I've tried several times logging in and getting that same message. What the F.ck??

So my car got totaled and I was told by them that everything was taken care of by gap insurance, and then years later when I could have had it paid off they charge an amount off to my credit report. When I called to ask why they never contacted me after telling me that the amount was paid off they said they had no obligation to do so. I've been working hard on my credit and this is a huge setback.

I have never experienced an auto loan company like this. If you don't pay on or before your due date they text, call, and immediately send out repo letters! Seems like they want to repo your car to make more money! If you sometime pay a few days or weeks late, beware!

My car was totaled and paid off and Bridgecrest can't give me a straight answer on my refund to save they life. Just lies and lies. I wouldn't recommend bridgecrest to my worst enemy. Just not honest about anything.

Bridgecrest has to be the worst finance company. After getting a car not even a year ago, the dealership nor Bridgecrest is willing to work or solve any issues with the vehicle. We have spent so much money on this car for it to keep having issues. Bridgecrest won't even work with you regarding a payment so we are to the point of letting them pick the car up. Will never use them again nor recommend.

I used the company through a loan with Carvana. It ended up being a huge mistake. My credit score was pretty good, so I got a decent rate with them. The vehicle ended up totaled, which began a mess of an experience with Bridgecrest. The company would not do any of their part of the claim process. I ended up having to demand their paperwork and submit it myself. The GAP insurance ended up being exactly the same. I had to do their job for them. They drug out the claim for months, charging me interest. When we finally got to the GAP portion, I stopped paying. They spent two months and failed to submit the paperwork to the GAP company. Again, I demanded the paperwork, submitted it myself, and two days later, they were paid. Then, the next problem was that the company refused to post the payment for over two weeks, getting another missed payment under their belt. They also filed with credit for my missed payments because they didn't want to do their job, and devastated my credit. On top of that, the payments I did make, trying to preserve my credit, that they got paid for through insurance, they refused to refund. It is a very poor company with very shady business practices.

Extremely unprofessional. The customer service team do not communicate with each other. They lie to you on the line, pretend to notate the acct with your grievances and/or request so they don't have to do their jobs. No one seems to know which dept does what and who can actually help. If I could give zero stars I would. Horrible Horrible Horrible

I called was just told by Colton from customer service to find another loan company! I am frustrated

I was two car payments behind I ended up paying up to 5 payments which they took my money and not one cent came off my loan at this point I'm trying to find a lawyer to look into this company I am not only paying a head of time but they also have on my credit report I'm 3 payments behind not to mention I keep calling asking for them to fix it and they won't I'm beyond sick of this company..

I have had my car over a year. Had to fix the car because drive time sold me a bad car front end need a lot of work. Called to talk to them about missing this 1 time payment so we can get back and forth. Car is costing a $1200 to fix. They told me because I'm current. They can't do that if I miss a payment they will come and get it. Also they use 186 of my 287 payment to interest. This is a big scam. Stay away from Drivetime and Bridgecrest

I got a text from "Bridgecrest" saying "Thank you for setting up your promise to pay $302.00 on 09/02"... I've never heard of Bridgecrest, so I text back saying "What is Bridgecrest? I don't recall making this arrangment" to which I get an automated text saying that this is an unmonitored box. I drop it. I get a text on 09/01 saying "your promise to pay $302 is due tomorrow" So I call the number. Can I get your name and the last four digits of your SS#. Me: Here's my name, who is Bridgecrest? Bridgecrest "I suggest you Google Bridgecrest to find out who we are". Me: "You can't tell me who you are?" Bridgecrest "No, because of confidentiality reasons". So Bridgecrest wants my money but won't tell me who they are?!? I hope this bill isn't for something I'm not placing right now I guess.

Bridgecrest has taken money out of my account 2 times recently. One for $750 and one for $34,000. I have no loans or any affiliation with this company. My bank is investigating these charges. WTF.

I'll be glad to show them proof of this.

I hate to be another person complaining because I couldn't pay my note for ONE month but here I am. I cannot believe there are still companies that act like life isn't life and s**t doesn't happen!

I was about to miss a payment and knew I wouldn't be able to make it up until the next month, when I called to ask to push it back they told me about a deferent plan I could set up. I called to set it up and they said I had to miss the payment first. (okay?) and I did as I knew I would. I called back and they said NO I didn't qualify for the deferment! (Now why the hell would yall even suggest I do this then!) Also I'm wondering how and why I didn't qualify when at the moment funds were tight because my husband retired from the AF and we were still waiting for his final payments, a mess up on the military's end. Which I tried to explain. They basically told me thats not their problem and sorry but I should've saved up note money and thought of that before he retired

This occurred in Feb. Now we are on a different ddeposit schedule as hubs has a new job and the note date will always be late or in the way of other bills. They said NO to changing the payment date! Wth?! So yeah, they suck. I'd never recommend them to anyone. I guess they were fine up until then, they're just terrible in a bad situation. Know they won't back you up or even act like they want your service, just rude and inconsiderate rules/people. But I can say I had no problem in the first 2 years when everything was fine and payments were made on time; and thats why they have 2 stars instead of 1.

My sister passed away in 5/2022. Prior to her death she told me she had paid off her car and showed me the title Bridgecrest sent her. As the executor of her estate I was unable to find the title among her things so I contacted bridgecrest to request a release of lien. I called the customer service number several times before reaching anyone. When I finally reached someone, I was told I needed to speak to someone in the title department. When I finally reached them, they told me to submit a copy of my sister's will and death certificate which I did promptly. When I informed them that they had already sent her a title because she had made her final payment, the customer service person indicated that they had no record of that in spite of me telling him that my sister had shown me the title when she received it. Additionally, the customer service person pretended to not know what a release of lien was. I was told that someone would call me back when they received the death certificate and will via email. When asked If i could send it registered mail because I was becoming suspicious by now I was hung up on. After sending the documents via email no one ever called me back in spite of me leaving numerous messages. After several months I reached out to the title department again and they claimed to have never received the documents even though I had an email receipt indicating that they received and opened the document. When I informed them of the receipts, they hung up on me, It has been over a year and I still have heard anything from them which leaves me in limbo because I am unable to purchase a tag for the vehicle or get the title transferred to the estate even though I am the executor of my sister's estate.

Their customer support will lead you in circles, lose paperwork, place burdens on you no other company will even think of, or just lie to you, all to avoid providing even the most basic customer support.

I purchased a vehicle thru Carvana which was completely wonderful. The financing went thru Bridgecrest which I thought at the time was great. I was told at the time that I could change my due date after the financing had been completed. I contacted Bridgecrest in April 2023 to change the date from the 9th to the 25th. The agent had all of the information and allegedly processed the date change for May. I get a voicemail on May 10th that my payment was late. I call Bridgecrest and am told that when the date change was done, I was to have called back 10 days later to confirm the date change. WTF? The agent didn't tell me this at the time I made the initial call and who does that anyway? I asked again the date change and the agent processed my request and stated that I would need to call back in 10 days to confirm the change. I then made the payment for May and the agent told me that the next payment would be due June 25th, but that I would need to make sure that I called in 10 days. I called back on May 20th to do the confirmation and was told that was all that was needed. Then on June 10th, I get another voicemail stating that my payment is late. Again, WTF?! I called Bridgecrest and was told that even though I did the confirmation call, since I made a payment in the middle of the date change, that the date change was denied. I was transferred to a manager and she "explained" their process to me. I then asked how we could get this done without having to make 10 more calls. She then stated that she was processing the date change and no follow up call would be needed. I told her that I needed to make my June payment and didn't want my request to be denied from a "middle of the process" payment. She told me that it would not. Guess what? It is July 21st and I got a call stating that my payment was 12 days late. This infuriated me. I immediately asked to speak with a manager. I was told that the request was denied due to a "middle of the process" payment. I had some choice words and at that point we mutually decided to end the conversation.

Just a bot loop with customer service, who cuts you off at random, mid conversation. Maddening. Embarrassed they are my car loan company.

Bought a car March of 22 my son totalled it within a year. Heartbreaking definitely wasn't the plan. Anyway my insurance paid their part. GAP paid their part and I paid on the car for almost a year. I also had to keep paying monthly payments while everything was getting taken care of... little did I know none of accounting know how to use calculators and boy did they love sending threats outs. Telling me at one point I owed $1680. Mind you I have NEVER been late or missed a payment. They say they are going to send it in and will affect my credit score (they only said this on phone calls knowing otherwise it could be screenshot which i have a ton of). Everyday for awhile I would log on just to get a different amount I owed and more threats telling me I needed to pay now or else they are going to hit my credit score.
Have one really funny one says your payment is over due in the amount of 0.00 PAY NOW CALL BRIDGECREST *******526. I have sooooo many screen shots at this point saved back. Was chatting with a few people today about my refund I am expecting almost TWO THOUSAND DOLLARS and first lady had to transfer me to someone else and then she couldn't help me at all because they have no way to contact accounting. Lol what?! I'm going to start recording these comical phone calls wish I would have started sooner. Also one of their very most FAVORITE phrases is check back in 10 days. Yes that is another thing... they have no problem contacting me when my payment is SUPPOSEDLY late but they can't otherwise contact me? Please go for another financial company. I wish I would have read these reviews before hand but if I can help one person not to deal with this utter crap that is awesome. Sincerely one fed up customer

PS I want so badly to add all of the information that shows when and how much was taken from my bank account as I had direct deposit to them but I don't think I should.