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Brainly

1.5

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Brainly Reviews Summary

Brainly has a rating of 1.5 stars from 283 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainly most frequently mention free trial, wrong answers and answer questions. Brainly ranks 83rd among Question And Answer sites.

service
100
value
90
shipping
59
returns
62
quality
94

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Louisiana
1 review
2 helpful votes
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It was okay 3 years ago
October 16, 2023

Brainly is horrible. I spent hours answering atleast 500 questions. I have only one left to my profile they took all my points all of my badges all of my answers questions and anything to do with my account. I had so many points too atleast ******* now im all the way down to 200. They give stupid reasons like its there update and they want helpful information. I type 50+ words for every single question. I had at least twenty brainliest. I had so many ratings on my questions and thanks also. I had 20 friends and they are all gone. I wish this app never existed. It wasted 3 years of my life. I wish I could sue them. Im a student who wants to help others and recieve helps so this is really sad. Brainly do better. I did challenges spent money with them rated them and everything. I really need money now and I wasted it with this stupid app.

Date of experience: October 16, 2023
Brainly U. Brainly Rep
over a year old

Hello,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Texas
1 review
1 helpful vote
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Trash
October 9, 2023

Trash literally every single button you click leads to an advertisement, its literally buns, useless

Date of experience: October 9, 2023
Brainly U. Brainly Rep
over a year old

Hello,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Texas
1 review
3 helpful votes
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Brainly Took My Money
October 5, 2023

My daughter signed up for Brainly in her last year of school. She set up an account under my name and with my Paypal information. I had no idea that this was an auto renewal situation. Imagine my surprise when Brainly sent me an email saying my subscription had automatically renewed. I immediately emailed Brainly and cancelled my subscription as well as notifying PayPal and opening a dispute. The response from Brainly was basically too bad but we don't offer refunds. I literally cancelled the subscription within minutes of receiving their email. However, they state on their website that you will receive an email notifying you of the auto renewal 7 days before your account is charged. Brainly never sent me an email. I have scoured everything in my email account including the spam folder and they did not send any emails advising of auto renewal. So, doesn't that mean that they are breaking their own policy?

Date of experience: October 5, 2023
Brainly U. Brainly Rep
over a year old

Hello Amy,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.

If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Oklahoma
1 review
6 helpful votes
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Stole my gas money
September 27, 2023

I've been going through a lot of money issues lately and I finally got it sorted out and I had just enough money to get gas all of a sudden I get $24 dollars taken out of my account from Brainly for a subscription I didn't know I had. This isn't the first time this has happened to me. Back in 2021 they charged me and I was able to get a refund. But now they've changed their policy which I did not know because I haven't used this service since 2021. Now I can't get gas in my car and I don't get paid for another week. I will never use Brainly again.

Date of experience: September 27, 2023
Brainly U. Brainly Rep
over a year old

Hello Lex,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.

If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

North Carolina
1 review
5 helpful votes
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I got autosubscribed for a full year. After requesting a refund 10 minutes after autosubscribed, I requested a refund or to at least drop my subscription to a month rather than a year. They blew me off and told me they can't do that. Not to mention the website had zero helpful information for any of my classes. I just wanted help on one problem and now I'm $54 in the hole. And you wonder why the youth are poorer and poorer. They're being scammed and abused from companies like Brainly.

Date of experience: September 4, 2023
Brainly U. Brainly Rep
over a year old

Hello Bryce,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.

If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Washington
1 review
0 helpful votes
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What even is this
September 1, 2023

What the $#*! is this $#*! and why is it so $#*!ing bad? Is this your failed attempt and trying to succeed or something? It's almost like you think you're helping people. Stfu + get better + L + Get Ratioed + $#*!less.

Date of experience: September 1, 2023
Brainly U. Brainly Rep
over a year old

Hello,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

New York
1 review
1 helpful vote
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Virtual Tutor
August 23, 2023

Brainly saved me with my courses and I got straight A's. Thank you so much! Well worth the cost. It's like having a tutor right next to you.

Date of experience: August 22, 2023
Brainly U. Brainly Rep
over a year old

Hello,

Thank you for your message!

We're so happy to hear Brainly is helping you with your studies. Congratulations on your A's! 🚀

Please get in touch with us if you have any other questions or suggestions!

India
1 review
4 helpful votes
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Worst app ever used
August 20, 2023

Not at all useful, we are just receiving other knowledge, eventually some answers are even wrong. I wont recommend this app for anyone.

Date of experience: August 20, 2023
Brainly U. Brainly Rep
over a year old

Hello Prantik,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Texas
1 review
3 helpful votes
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They charged me $96.00 without my approval and refused to give it back. Beware when you put your credit card number on their website, they will charge you whatever they want, whenever they want.

Date of experience: July 15, 2023
Brainly U. Brainly Rep
over a year old

Hello Helen,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.

If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Texas
2 reviews
2 helpful votes
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DO NOT USE this app, they illegally steal your money, even if you request to cancel, they still steal your money, this Is a scam app, DO NOT USE!

Date of experience: July 4, 2023
Brainly U. Brainly Rep
over a year old

Hello Brandi,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Florida
1 review
5 helpful votes
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I just want all parents to beware! I signed up for Brainly Plus to help my daughter with homework and then tried to cancel my subscription, they have been charging me for 6 months now. I continue to send emails and disputing charges with my bank. This is a nightmare and apparently I'll be charged for the rest of my life unless I change banks!

Date of experience: June 16, 2023
Brainly U. Brainly Rep
over a year old

Hello Amanda,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Tennessee
1 review
2 helpful votes
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Every time I watch an ad to unlock the answer it will stay locked dose any one know how to fix this if so how?

Date of experience: June 13, 2023
Brainly U. Brainly Rep
over a year old

Hello Jacob,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at [email protected] with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

GB
1 review
1 helpful vote
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Bad
June 4, 2023

Cant do anything on this without buying their premium. They dont care about helping students at all they jsut want the money. Would rate 0 stars if i could

Date of experience: June 4, 2023
Brainly U. Brainly Rep
over a year old

Hello Carl,

Thanks for your message.

If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan.

While there may be interruptions and limits to the amount of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset.

If you have any other questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Philippines
1 review
0 helpful votes
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Brainly only guides us through our lesson; it is not intended to make or submit ready-made answers. Make sure that before you copy an answer on the site, please paraphrase and check all the answers if there are mistakes. It helps me a lot as a student. Making good ideas for students' problems: There are many answers and math solutions here that help me overall. I rate this 4.0 because you can also answer to lend a hand to other students. Making it a user-friendly site. Be careful; some content is abusive or plagiarized. Make sure you click the report or flag button to check if it violates the Brainly Community Guidelines and Honor Code.
For tutoring 4.0, math offers 24/7 tutoring, but other subjects like biology are sometimes offline. Even though they are experts, many tutors provide the wrong answer, so please ask the tutor if you have doubts. Then, if something is wrong, please give them a 1 star so the team will check and they will be blocked or suspended.

If you have any questions, please submit a request here and you will be contacted:
https://faq-us.brainly.com/hc/en-us/requests/new

Have a great day! Thanks for reading

Date of experience: June 3, 2023
Florida
1 review
1 helpful vote
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Every time I ask a question, it gets deleted because I violated the community guidelines when I didn't, Also this happens when I answer a question too.

Date of experience: May 26, 2023
Oklahoma
1 review
0 helpful votes
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It gives you answers for things like online work like i used it for my math test on edgenuity and i got a 44% and i used it on all the questions but when i used it for science it was 94% idk though

Date of experience: May 17, 2023
India
1 review
0 helpful votes
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Sabse naali app hai ye pehle to 1 ghanta login main lagaya aur fir login hone ke baad kahti hai ki you have hit your daily limit of free answers this new update is so bakwaas are pagal hai kya

Date of experience: May 17, 2023
Minnesota
14 reviews
26 helpful votes
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Bad site
May 3, 2023

This site continues to provide incorrect information about science and math questions and answers. It should be shut down.
We have tried this site for almost a year or maybe longer and do not think we have gotten very many correct answers to questions we have had. This is unacceptable in today's world where students and parents rely on correct information when they have a question.
Someone recently told me not to trust WIKI, but I feel we get better correct info their than we do on Brainly.

Date of experience: May 3, 2023
Romania
1 review
0 helpful votes
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CE mama ei de prostie de update ați băgat, NU MAI ȘTIȚI SA FACEȚI BANI DIN COPII, DEȘTEPȚI LUMII VA-ȚI NĂSCUT DEGEABA

Date of experience: May 2, 2023
Ohio
1 review
1 helpful vote
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Pay to win
May 1, 2023

The title states it clearly, it is pay to win. Even after waiting a month and coming back to get help on an edmentum question, you have to "pay" for answers. Edmentum is a whole ordeal as well.

Date of experience: May 1, 2023

From the business

Brainly is the place to learn, for students, by students. The world? ۪s largest social learning network, Brainly.com and our Brainly app bring high school and middle school students together to make learning outside the classroom highly engaging, effecti...


brainly.com
Founded in 2009
New York City, NY, United States