Brace Professionals

Ordered knee brace received today. Fit wrong increased pain tried to call and email provider no response.

Anytime you go to their website, they claim things are on sale, with an original price well above retail price on similar items found elsewhere. Apparently, they do this so they can then tell you that since your item was "on sale" they won't give you a refund! In my case, a doctor told me not to wear the item because it was no good for my diagnosed injury. They still wouldn't give me a refund. You can buy items that are just as good on Amazon, etc, at the same price with free returns.
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They take your money as quick as possible, send you a lousy worthless product and disappear and are unreachable via phone or email to attempt to return the product. Stay away from this company.

I ordered their knee brace. I ordered the size according to their chart. They claim to have a money back guarantee. First of all they don't answer their phone. You have to email them. It took them a week to respond to my email. I explained to them I ordered their product according to their size chart. I wore the brace for a week. It fit too big, it rolled down on the top. A horrible fit, but I ordered the size their size chart said would fit. They responded to my email telling me I could return it in original packaging and in perfect condition. I needed to send it back, they would inspect it and determine if it was in perfect condition before they would issue a refund. How can it be perfect if I wore it to try it?
They are rude. Their customer service is awful. Do not order from them.

I ordered a back brace but I received a knee brace. They are aware of it. They're not making good on it so I don't have my back brace. I have a knee brace that I don't need and they're not making it right and they are not even refunding my money. This is a bunch of bowl. I wish I would've never ordered anything from this company. They wanted to send me a store credit instead of them just quickly mailing me the correct product that I ordered.

The product came with no instructions, cheaply made and useless. I tried contacting the company on numerous occasions and never received a response. You're better off flushing your money down the toilet than wasting it on any product this company sells.
When I tried to leave a review on the shop app it wouldn't let me.
Avoid buying ANYTHING from Brace Professionals - you'll be sorry if you do.

I purchased a brace and didn't like it. All I wanted to do was exchange it for a different style. I contacted them THREE times and never got a response. They have a complete lack of customer service and support. Basically, if you don't like your purchase, suck it up. They have essentially stolen your money.

I have hip and shoulder pain for which I am getting physical therapy. Meanwhile, I thought I would purchase two relatively reasonably priced braces to help support me while healing. When I received them, they were cheap, smelly pieces of fabric with velcro that I had to go back to the website with just to figure out how to secure it to my body correctly. Needless to say, they were not very supportive and were not snug as shown in the pictures online. When I wrote asking about a refund, they helpfully told me that I was not due one because I got them on sale. I went back to their site and realized nobody would buy them at full price, so that's where they have you. They sell it to you "on sale" and then you cannot get the refund they promise. Here's an excerpt from the email they sent:

You have two options
1) We can issue you a store credit of the amount you paid so you can purchase whichever replacements you would like.
You must return the item in new condition/packaging to qualify for the online store credit
Brace Professionals
3908 E. Broadway Rd Ste. 105
Phoenix, AZ *******
You have to include tracking information as a reply to this email. Once we receive the tracking info we will send you your online store credit code.
OR
2) I spoke to my Manager and she said instead of sending the product back and waiting for us to inspect it if can be resold as new we can go ahead and give you a 50% Off discount code that you can use to buy however many products & sizes you want and it will only cover our cost + Shipping. Your one time 50% Off for entire checkout code is "EXCHANGE50". You also will keep the old item. This way you will get the item much faster and not have to pay return shipping or go to the post office.

You can see that either way, I am left with worthless velcro straps. I'm cutting my losses, but hopefully I can save someone else some money.

This brace is as flimsy as they come. When you try to return it, they give you a store credit to return the brace less the cost of shipping it back to them or 50 percent off another item without returning the original piece of trash. Why would I buy another product from this company, I Won't. Will be contacting my credit card company to dispute this purchase. ABSOLUTELY NO SUPPORT!

I received a knee brace in the mail instead of what I ordered which was a back brace. I sent them an email. I have heard nothing back very disappointed in South Dakota.Brace Professional has my $21.98 and I don't have what I ordered. They are mum! If they make this right I will remove this review.

I paid for express delivery for my product and the company they use exceeded that 2-day delivery by 5 days. When asking them to find a solution, they respond that the company they deal with IS NOT THEIR PROBLEM - CALL THEM. Avoid this company. They take their customers for granted. Order somewhere else.

There's not any magnetism in the brace. I compared it to an old magnetic back brace I already had. The onl
Y good thing about it is my old back brace didn't have velcro which fit around me but now I just put the real magnetic back brace inside of this phony one and all is good.

This company does not value you as a customer. They don't have a problem taking an order from you but if there is an error and you try to reach out to them to correct it you're sorely out of luck. They post an email address for customer service but do not respond. They have a phone number that they do not answer and they come right out and tell you not to leave a message. So my advice to everyone is don't order anything from them and if you really want to lose your money just save yourself some aggravation and just throw it in the trash!

Wish I read these reviews before buying. Business practice is not honorable. Would not accept return or provide exchange for a brace that size wasn't offered at time of sale.

Cheap products. Despite them saying they are guaranteed and can offer refunds - they won't. Check out Facebook. Tons of bad reviews.

I initially ordered two Meniscus Stabilizer Knee Brace - Compression Support Sleeve Medium / Gray on 5/25/23. I had worn them twice playing tennis and each time my knees hurt. I reached out to Customer Service via email, because it is impossible to reach them by phone. They denied my return, citing you can't return a product that is on sale (100% of their products). Also, the product has to be in its original packaging, so this means you can't even try them on in your home and return it. In essence, they have no return policy. I bitterly complained, so they gave me a 50% discount code to use on any other products on their website.

This was my second mistake, using this discount code to order two different knee sleeves (Knee Brace Compression Sleeve infused with Bamboo Charcoal, and Knee Brace - Compression Support Sleeve ~ Lift and Rise!) that are similar in style to what I have worn for years (PRO 110, great product). I tried them on in my home, and they offered no support, very lightweight, flimsy material. I could not return these also. So I wasted a total of $88 on two orders, three different products. All three are junk. I am convinced that the good reviews on the company's website are all fictitious. Please DO NOT consider buying anything from this company. It is very obvious why Costco and Amazon are so popular, great customer service and easy return policy for their customers.

I purchased using GooglePay and realized immediately that the wrong address was on the delivery instructions and reached out via email within mi utes of submitting my order. I received an email back indicating that they fixed the mailing address. I then checked up on the package and it was still delivered to the wrong address. I emailed them again, and was brushed off. When a company assures me that they fixed the problem, I would expect the company to try to resolve the issue instead of taking the approach that it is not our problem. Very poor experience. I do **not** recommend purchasing from this company.

Ordered back brace and got sent the wrong size even after I check my order summary. They blamed me for ordering wrong size. No return policy or refund. They gave me a fifty percent off to reorder which I foolishly did. Reviewed the order again and hit pay. They sent me an email and added another item which I didn't order. Would not cancel even after five minutes. Do not order from this company

Quality and sizing of products are poor. After 6 attempts to return the products and a report sent to the BBB, the company contacted me via email and stated they would NOT issue refunds but would issue
A certificate of 50% off a future order. They do NOT state a NO REFUND statement in their advertising.

Unhappy Customer
Canton, GA USA