Brace Professionals

The whole customer service experience was rude and matter-of-fact we don't refund or cancel a sale once the payment is received. Fron the email.
In early March I placed first order for a singlle shoulger brace (left)
The next day, I decided to amend the order. Got no response. That day I placed a second order for 2 other shoulder braces. I reviewed my credit card account and saw both charges were pending. Once again, no reply.
The next day, I recceive an email stating they will not refund either purchase.They said I should have read their refund policy. Later, another email said the order was filled and shipped. Today, after receiving both otlrders on Friday, they send an email stating sorry but there will be no recourse. My advice avoid this business!

In February I placed an order online for a medium size back brace. As soon as I received the confirmation, I noticed that the size had been changed to a 5XL. I contacted them back immediately through their website as recommended and never heard back. NEXT day I found a phone number and called but you're not allowed to leave a message even though I did anyway. It was then that I saw all the bad reviews and people contacting BBB. I tried to contact them again through the website and never heard back. I contacted PayPal and we started to file a complaint. All the responses from this company said they did nothing wrong. I called my bank and filed a complaint to reverse my visa credit card charge. Also, I asked company to send me a return label and send me the correct size and the problem would be resolved. I never heard back from them. I finally contacted the BBB and filed a complaint. I am stuck with this back brace and they won't refund my $29. Beware of this company I would not recommend them. Very very poor customer service.

They have a lengthy return policy which at first glance seems legit. Until you realize - they don't accept returns on "sale" items. Low and behold, EVERY item is "on sale" - discounted from an imaginary inflated prices to begin with. "This stamp was $10.00 but now it's only $0.40!"... Absolutely deceptive, manipulative, FRAUDULENT garbage. AVOID THEM OR YOU'LL BE SORRY!

I agree with the other reviews below. I ordered a pair of wrist braces in a size large. I received 2 for the left hand only. And the fit is a small. Not large. They have an automated message returned, and dont exchange or refund. That was their order pulling fault not mines. Pictures look much better than product. I had to contact C/S 3 times. No give on their side. I won't e referring them to anybody. Be warned be fore you order.

I purchased an Xlarge back brace by their size chart. When it arrived it was so small it would not fit over my shoulders. I contacted them about a return and refund and they said they only give store credit per policy. Their return policy does not say that it says a refund will be issued. They have not made any arrangements to do a refund only a credit. I would not do business with them again so why would I want a credit? Beware when ordering.

Purchased two knee braces; however, no invoice included. Come to find out no refunds on sale items (everything is a sale item) only store credit if items as in "as new" condition. I paid to return items and after they inspected, received store credit. I ordered a different knee brace that has Velcro straps, so you would think that it will fit. This item cost less than the store credit but they would not use my credit to pay for the shipping; I had to pay that myself. Today I received the brace and again no invoice enclosed. This brace is much smaller than the picture they use. This one doesn't work for me. Straps are not long enough and the Velcro is where it touches the skin; which hurts and scratches. They must use the super skinny people to show their products. The picture shows the straps going around onto the brace with plenty to spare; however, not so. The one I received looks like it is for a child.
I am now out about $67 for nothing. I can't use this brace so it will go to St. Vincent de Paul as a donation.
Lesson learned... question the product when everything is on sale; read everything about return policy.
I should have simply donated the two braces and not returned them for credit and order a different brace. Had I done that I would still have my $22 which was for the return shipping and shipping of the other brace. On top of that there is still about $10 in store credit (the difference between my credit and what I ordered). I might as well have thrown that money on the street or even better, have donated it to charity. Still, I have no knee brace that I can use.