BracePlanetReviews 1,316

I firmly believe when a person has a good or great experience that they mostly keep it to themselves. I have also found that a customer with a bad experience will make sure the whole world knows. I recently ordered a product for my granddaughter. First I read the company reviews and made sure all my questions were answered. I ordered on Monday and my order came 4 days later on Friday. I had a very positive experience. BracePlanet deals with some specialty items. I may not have to make future purchases but I am glad that my transaction was five star.

DO NOT BUY FROM THIS COMPANY** Their "Return Policy" is non-existent - My experience in brief: Bought a thumb brace for my daughter while we were in the Dr's office after nurse says it is not broken. A few min later, Doctor comes in and says that it is broken and will need a cast. Called within 10 minutes of placing the order to cancel it, was told they are unable to cancel the order and would have to wait till I receive it. It took over 8 days to come in, but I called as soon as the mailman left - only to be told that due to Federal Regulations it can't be returned and didn't I read their Return Policy before I bought from them? What if it had been the wrong size, doesn't matter to them - still won't take it back. If I could give my experience with the company & their 2 service Rep's less than 1 star, I would. BUYER'S BEWARE - Buy your braces somewhere else.

DO NOT BUY FROM THIS COMPANY** Their "Return Policy" is non-existent - My experience in brief: Bought a thumb brace for my daughter while we were in the Dr's office after nurse says it is not broken. A few min later, Doctor comes in and says that it is broken and will need a cast. Called within 10 minutes of placing the order to cancel it, was told they are unable to cancel the order and would have to wait till I receive it. It took over 8 days to come in, but I called as soon as the mailman left - only to be told that due to Federal Regulations it can't be returned and didn't I read their Return Policy before I bought from them? What if it had been the wrong size, doesn't matter to them - still won't take it back. If I could give my experience with the company & their 2 service Rep's less than 1 star, I would. BUYER'S BEWARE - Buy your braces somewhere else.

Absolutely TERRIBLE company... They took over a week just to ship out the product which was in stock. They charged me 25$ for international shipping for something that wont even get delivered on time to the international address and by the time they will even receive the package I wont even be here! I called them and the customer service are extremely unhelpful and honestly don't even care the woman hung up the phone on me when demanded to speak with a manager. Once I got a hold of the manager they also wouldn't help and don't even care about their customer reviews. So here it is! I don't want any of you to go through the same problems with this company so please take your business elsewhere you will be much better off!