BoxLunch

This website has some of the worst, most user UNFRIENDLY UI I have had to use in a long time. Adding items to your bag often does not work and there is NO option to simply check out instead. Attempting to log in to get past this? Good luck because if you forget the password the first time, you will get the following error: "maximum invalid attempts reached"... after just ONE attempt. I will be purchasing elsewhere for my Christmas gifts this year and I heavily suggest you do the same.

I ordered 14 t-shirts and only received 7. I know it's not USPS's fault because the box came untampered with. After emailing and calling BoxLunch, they keep saying that the warehouse sent all of the items in the shipment and that I need to file a claim with USPS, but obviously the warehouse failed to package all of the items and BoxLunch refuses to take accountability and give me a refund. Never buying from here again.

I pre-ordered a dress back in January for a really good price, then a few days ago they canceled my order. I contacted customer service and they said it was due to a failed purchase that was NOT stated on the canceled email,and it was on a day when I knew i had money in my account. The dress is $54 on the website (and IN STOCK by the way.) and I when pre-ordered it in January I got it for $25 with a birthday coupon, box lunch money, and the online deal for dresses. This honestly just sounds like a shady excuse and SCAM for me to buy the dress at full price.

My item has been stuck in progress for almost two weeks now the best they can do for me is. A refund who knows were my item even is at this point.

1st off they sent the wrong product. Went trough the return process.
2nd i had to contact them about the refund? Clearly 3 week after they received the product
3rd, they didn't give me the full amount of the return for the product (minus tax and shipping)
4th never doing business with them again

The worst experience. I placed on online order where their system advised me the order was being picked up at the store within 3 hours from where I placed my order. That wasn't true. I called and they stated it was being shipped to the store. They never provided me with a tracking number, so I called back. On the second call, they said it was being shipped to the store, and no tracking number. I emailed a THIRD time, and at that time, they advised that the order was not being shipped and gave me an option to cancel the order. I told them I wanted a full refund. They never confirmed that my refund was processed, so I contacted Paypal, which it is being investigated. I am still out of my money, and my wife's birthday is now ruined. DO NOT use them. They horrible and can care less about customers.

First time in the store was awesome. A lot to see and shopping. The store so clean and organize. Asher was the cashier and did the work amazing very helpful professional and so nice. Please keep this employees great asset for the company. If you need buy a present for somebody or for yourself this store is the best. ( the store sell a lot stuff for anime, hello kitty, things for Disney and more and more)

Fixed the issue after a couple of emails to customer service. Just wish I didn't have the issue to begin with.

I've been using box lunch app and website for many years. It's easy to buy you just can't apply boxlunch money. It's impossible and so aggravating.

I bought 3 items online over Black Friday and the package was lost. It was stressful because the items were intended as holiday gifts. I contacted the box lunch customer service a week after the package was lost after I decided there was no hope of recovering the package and they gave me the option of a full refund/replacement promptly. The replacement package arrived in a week and was perfect. Great experience shopping with them. Now I am stress-free for the holidays.

I have never had issues with me standalone store and we love going there. However I decided to spend my box lunch money online for my daughter's birthday and was told that if I shipped it to the store it would be there within 3 to 5 business days yesterday was day 10 business day and I went to the store to just see if they would give me the items to fulfill my order since the shipment still was not there. They said that they did not have my shipment and they did not have the items to fulfill my order. Again not their fault I don't blame them and then went ahead and got a hold of online customer service to figure out where my order is and why it still had not been delivered on time and this morning I received an email back from them stating that my order had been fulfilled and that they apologized for me not receiving the email. I then went to ask them when my order had been delivered to the store since I was being held to such a tight timeline of 7 days to pick it up, and was told that my items had been there since the 21st. Yesterday was the 24th so either the store completely lied to me or the online customer service is lying I tend to believe it's online customer service. I will not order from them online again nor should anyone else.

Their customer service is usually outsourced to a foreign country. Most of the time they aren't friendly and don't offer to help. My orders get cancelled with no explanation. I try to ask the customer service to assist me and they could care less. Even the store employees behave the same way.

I placed an order online and the wrong item was sent. I contacted customer service and they offered to send a replacement. Ridiculously, again, the very same incorrect item was sent. I offered to send pictures of the cup to show the wrong item both times but BoxLunch does not support that feature in their customer service chat and told me a picture was unnecessary.

I ordered another item that should have been sent in a box, but was foolishly sent in a shipping bag, without and padding or protection. It arrived very damaged of course. I have to stop what I am doing yet again, to contact them. I described the damaged lap desk and asked for a replacement. I was told that because of how many times I requested replacements, I have maxed out that service and would have to return my item to the store for a refund. Unbelievable! I shop online because I am far from the stores and none of the above was any of my fault!

BoxLunch is clearly in the wrong here, sending incorrect items multiple times and badly packaged items that came to me DAMAGED, but decided to blame me because of their ineptitude and now I am being treated as if I have taken advantage of them or something. The item took forever to be shipped and delivered and after waiting for all of that time, someone didn't do their job properly, so I am being penalized for someone else's doing. Shame on you BoxLunch!

They won't let you reset your password. They do this so you can't redeem your boxlunch cash. Cool products, but horrible company.

THE MOST UNACCEPTABLE PRACTICE FROM BOX LUNCH TO FALSELY ADVERTISE A SHIPPING DATE. ONLY TO BE TOLD TODAY ITS ESTIMATED AND MY GRANDSON WILL NOT RECEIVE HIS BACKPACK AUG 3-9 NOOO. IF I AM LUCKY HE MAY GET IT DELIVERED BY AUG 24TH! LAIFFA FROM CUSTOMER SERVICE, CONFIRMED...TOTALLY SHOCKING ME! YOU, BOX LUNCH, AWARE HOW DECEITFUL YOUR ADVERTISED ESTIMATED DELIVERY DATES ARE TOTALLY INACCURATE! THEY CAN ACTUALLY BE UP TO 3 WEEKS LATER! YOU, BOX LUNCH, SHOULD BE ASHAMED! YOU KNOWINGLY DISAPPOINT SO MANY YOUNG CHILDREN WAITING ON YOUR PRODUCTS FOR THEIR 1ST DAY OF SCHOOL! ESPECIALLY CHILDREN WHO ARE STARTING FOR THEIR VERY 1ST TIME! HOW? HOW CAN YOU SLEEP WHEN YOUR DISHONESTY UPSETS SO MANY YOUNG CHILDREN AND PARENTS? I WANT TO POST TO ALL POTENTIAL CUSTOMERS TO INFORM THEM... BEFORE...THEY ALLOW YOU, BOX LUNCH, TO HURT LOVED ONES!

I had a presale order that was accepted for months. It was supposed to come in May. In April that changed to September-October. Now it's been cancelled and it's unclear why. It's not been a very good experience

I really like this store but it's insanely expensive. It's very niche but I can't fathom paying $50 for a tshirt

Don't buy from them… sneaky and poor quality. At Christmas they offered buy two sweatshirts get one free. They sent two of them with poor printing. I returned 1, they say no replacements. They gave me a $2 refund and kept telling me it was the free one I returned. They should have taken the price of two and divided by three to make a fair refund or replaced the shirt. Deceptive and unfair practices.

11 days for shipping is ridiculous, mailed on Dec 30 and says it won't be here till the 9th of January. Must be delivering the package via horseback. I'll go to hot topic or the loungefly website to shop from here on out. They will not be getting anymore business from me