BoxLunch

Ordered 2 items and still waiting 4 weeks later. Best answer I get is it is still in processing. They offered to overnight one item if I ordered again. A week later I am told that was impossible because it takes 3-4 days to print and dry. Cannot cancel either order, but I am welcome to return them to one of their stores if I don't need them anymore. What the heck!

I live an hour away from the store. I got home and they had left the ink sensors on what I bought. I now have to make a 3 hour round trip to get the sensor off and they said "yeah, sorry". And that is all. This is a gift and I am beyond pissed off that I have to waste my day and gas money to go back over a 16.00 shirt and they did not seem to care at all.

I fully understand a business trying to save money on shipping and pushing customers to choose more expensive options but the fabricated service levels here are extremely deceptive. I decided to try an experiment to confirm. I placed an order for in-stock items on 9/18 and was charged immediately. I opted for standard shipping at $6.99 which has a 3-8 business day delivery estimate. My order processed with Boxlunch for a week. A shipping label was finally created on 9/23 for my package and the shipping company (Lasership) recived it to ship on 9/24. It is scheduled to arrive on 9/29. I also created an order for in-stock items on 9/22, again I was charged immediately. With this order however I selected the Expidiated shipping for $17.99 which has a 2-3 business day delivery estimiate. My order was processed and had a tracking label on 9/23. On 9/24 Lasership recived my package for shipping. It is estimated to arrive 9/29. Both are moving through Lasership with the exact same service level attached to the packages. So in short, just be aware that any added shipping charges that are paid to this comapany are not actualy related to the timing of service recived from the shipper but rather a fabricated fee from Boxlunch itself to get around to actually shipping out your already paid for items in a timely fashion. Then again we are talking about a compant that charges an extra $2.99 service charge per ordered item if it's a pre-order.

Boycott this store, they mistreat their workers to hire their friends. Human Resources does not care.

They charge $50 to deliver a small item that weighs very little if you're outside the States. They can't legally raise the price of their exclusive items so they just make up for it with an outrageous delivery charge. There is no reason for it to cost $50. Stay away, don't get scammed.

In the description of this fandom Merch store it says "BoxLunch ranks 51st among Food & Drink Other sites." When the company has nothing to do with food or drinks... unless you count their kitchen ware merch. BoxLunch is a subsidiary of Hot Topic.

Love the Disney items and Loungefly products. I have only purchased directly from their site. Several mini backpacks for gifts and to take to Disneyland! I have received my orders in expected amount of time. During holidays I had an issue with ornament and it was taken care of right away, she wanted to express it, but I told her that was not necessary and that I would let person know it a replacement was coming, it arrived before xmas anyways! Only minor issue, I ordered a tank top, it was thinner than I expected for a t shirt, but it was affordable, you get what you pay for... Purchased my son a collared cotton shirt with some video game design thing he likes and the shirt was nice quality and he loves it. A lot of people complain too much about how long something takes to ship, every site is not Amazon. They now are adding more stores, one is a mall near me and I was able to go in and see some of the products.

My package was late and I called to ask for help with the tracking ( cause they shipped using usps) they could not help with tracking told me I had to wait an additional 5 days before they could issue a inquiry. Absolutely horrible customer service.
I will not buy anything else from them. Customers should be treated with respect and appreciation. They could spend their money anywhere, if they choose to shop with you the customer service rep should go above and beyond to ensure a good customer service experience. I'm sad to say mine was anything but satisfactory. Such a sad fail shame on you!

Alex was our Customer Service Rep and wanted to say she was very helpful and did an excellent job taking care of us.

Never received my order. Told them and they were able to see it was never delivered. I bought it through Klarna so maybe that's where it got complicated but still. They didn't issue a refund and I only found out because Klarna didn't get word from them and they messaged me wanting me to continue paying for my order. So two months later no refund or item I purchased. Ive boughten from small businesses with better consumer service than this... so yeah done with box lunch. Overpriced garbage anyway

I have ordered from Boxlunch a dozen times over the last 4 years. Each time it takes them longer and longer to process the order to be shipped. But this last week was the topper. Order a sweatshirt that was "in stock" at one of their other stores (not in the Seattle area) but they would ship it store - to - store. Placed the order on 9/23/2021. Today is 10/7/2021 and I still have not received notification that I can pick it up in Seattle. This was a gift for my daughter-in-law's birthday on 10/5/2021. When I contacted BoxLunch and asked for order status and tracking information they told me that they don't have a status or tracking info. That they can share with the consumers. Really? So, I told them to cancel and refund my money. They again told me the order cannot be cancelled or refunded. I would have to wait for it to show up... pick it up in the store and then ask for a refund. The whole point of ordering on line was to minimize running around Seattle trying to get the birthday present in the first place. DO NOT BUY FROM THIS COMPANY. They couldn't careless about their customers.

Horrible customer service thru stand by nothing, they give you the run around. The products are way over priced and very very cheaply made. I've had nags from Walmart last longer. What a nightmare. They have effectively killer my Xmas gift. They will never get another dime from me