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I ordered 2 24 can cases of coke zero cans, half with a gift card and half on my credit card. When I got home the box was there and appeared to be in good shape, but when I opened it, the top case of soda was leaking liquid, and all the cans were drenched with soda. The box had gotten soggy and I found one can still sealed but empty of liquid. The second case underneath was in-tack but it was a mess to have to open everything that was dripping wet. I have attached a photo of what I found when I Opened the box, I did manage to salvage most of the cans, but the last thing I wanted to do when I got home was bring a leaky box into the house, and spend a 1/2 hour wiping off cans of soda. I requested a refund for the damaged case and they agreed but only gave me back half the cost of one case because a gift card was used. I am now out half the gift card. They wasted more of my time back and fourth with emails rather than just providing the promised refund.
More than twice now, they say the order will be delivered on x day and then change it to a later date. Also, hardly gets shipped the next day.
I placed an order, entered and validated my 15% off... They processed the order charged my card and took the discount off and charged me full price. I asked for a refund and the jerks offered me a credit to spend more but not my money back... They stated they don't do that! Its a scam to get you to come back... Stay away don't buy from them!
I ordered from this company and was ready to enter my discount code while paying with Paypal... order went through no discount... contacted company and they tell me they will send me a discount for my next order... screw me once-not getting a second chance... they have the ability to make this right but choose not to.
I order from Boxed, a lot. I average two orders a week. I love their products, great prices but this bunch is by far the worse packers I've ever encountered. Their idea of packing a box is to throw everything in, put some bubble pouches in, and hope for the best. Fully 75% of the boxes I get have something smashed or broken in it. I order heavy items and they always smash smaller items that have been thrown in with them. It doesn't take a rocket scientist to figure out a package of marshmallows is going to get destroyed by an 80 oz bottle of honey when you throw them all in together. I've had large bags of sugar that were totally destroyed. Luckily they were put in a heavy plastic bag. Bottles of honey that were smashed and leaking. Other bottles that were crushed but still intact. Samples of cookies or crackers that were flattened. I've talked to them about it over and over and it continues to happen. So if you order from them, be prepared. If your products arrive in one piece, which does happen occasionally, it's just plain luck.
I ordered over $300 on snacks for my after school club. A lot of the Products are close to expiring. It is very sad because I spent my entire club money here and I have to toss a lot of the food now.
I order a variety of items from Boxed about two times a month. Usually canned tomatoes to make marinara, my fave green chile, cooking oils, flour, paper products, laundry needs, coffee, drinks, nitrite/trate free pepperoni for my homemade pizzas... etc. I've been using them for at least a year, maybe two, can't remember. In all of that time, I've only had one lost order (promptly resent/offered refund) and a few dented cans which I only request refund for if they are very dented. I'm very happy with Boxed. Two things I don't like that caused me to drop a star are... my fave products are out of stock A LOT and the shipping is slower than say Jet-t or Amaz-ahem. They have free samples and free product offers and discounts. Overall I'm happy with them and can do more fun stuff instead of so much grocery shopping!
I was thrilled with the variety of low carb snacks I was able to get at great prices when I discovered boxed.com.
I received my order and there was even a hand written note, thanking me for my order.
That is the small touches that have a big impact I'm talking about!
They honestly had good deals and even if some things were pricey for me its definitely worth it for me not to try and manage my bulky items at the store. They do an amazing job at packing the items with care which to me saves them on returns and damage products. Smart. As with all vendors, you are not going to be able to please everyone. But for now I am happy with my BOX and will definitely order again!
Sensible Foods The package says 37 oz but it seems much less than that, I feel ripped off, Not enough for a snack.
I purchased from boxed and it was bulk amount i had a month before the product was to expire i took a loss. The shipping wasnt accurately portrayed as to delivery. I could add photos of purchase and expiration date but am gonna leave it to you to learn.
I always stock up on my household needs once a year and forget about. I found a deal on Boxed.com for garbage bags so I ordered them. They came 3 days later, perfect packaging, GREAT product! I will be doing more shopping with them!
Never buy from them!
They lie about delivery days and do not care about customers at all. No compensation for inconvenience and nothing is done about delayed orders!
Ordered wines and a few other items because my credit card company had an offer. I received a quarter of my order and I called them to ask about the rest of it.
I was told "my order was lost in transit" and I'm like it's been over a week and I need the wines for my wedding which was 2 weeks away from the day I placed the order! I now only have 4 days left.
So they said they can re-do the order but I won't get the wines for another week. I asked if they could expedite the shipping because of the inconvenience and how fast I needed it.
They were like, sorry there's nothing we can do. We do not offer 1 day shipping.
I think this is really unfair because I was never informed that they were not placing my order and It's been almost 2 weeks now and I have not received my wines!
My wedding is 3 days away and I have to find somewhere else to get the wines!
I went ahead to read other reviews about them and I saw that they use the "order lost in transit excuse" a lot and I regret not reading these reviews earlier.
I wish I would've read reviews prior to placing an order. Placed rather large order, successfully checked out and was informed I would receive an email confirmation. That email never came. I checked my credit card activity thinking I didn't complete my purchase - nope! There was a charge of $193.36 to Boxed.com! I contacted Boxed, informing them of this situation; the response given was "do you have the order number?" No... I was never sent a confirmation email. "Do you have a different email address?" No... this was my first order. I contacted my credit card company and now have to go through the hassle of making a claim for items never received, and technically, an order never placed. Very disappointed and should've read recent reviews!
I absolutely love this company! I have placed 4 orders and will continue to order from them. Their prompt and timely service has me checking their website on a daily basis. Give them a try and get free products and discount coupons. I hope you love them as much as I do!
I placed ordered of Vitamins back in Jan 31 never received product, try to contact *******@box.com did not replied saw good review of Box that is why ordered ver very dissapointing):
I am very impressed with Boxed.com reasonabl bulk prices... and fast shipping will be using again. I also like the discounts and free products givingwill be referring to family and friends!
I tried boxed. While you can't assume they have the best prices on everything, I did find some good deals. The box came and it was fun to open with lots of extras including promo codes for my next order. I was pretty happy with my first box. It was not until I tried to place a second order that the fun stopped. The promo codes didn't work and their customer service is little more than cut and pasted form emails. I received the exact same response three times before I gave up. It was like talking to a wall. I have not ordered again since. If their customer service staff were as good as the packaging staff, they'd have a real winner of a site.
I wasn't sure whether to buy from this site or not because I don't like to use Apple Pay, so I decided to check out the reviews online. All of the positive reviews give 5 stars & rant & rave about how efficient, fast & what a bargain they got. And the bad reviews actually sound like real people who were practically all missing items & didn't hear back from customer service. I've decided I'll spend a little more for my deodorant & NOT get scammed.
I have been ordering items from Boxed for a few years. I am a single person but I still like to buy in bulk to save time and money. I love the variety of options, free shipping, and fast delivery. There is always a hand-written note in the package which is a nice touch! Once they sent me my order twice - I emailed them to make sure they didn't charge me twice and they just let me keep the extra stuff. Once they forgot an item in the box, and within minutes of me emailing them a new delivery was scheduled. Great company and great customer service.
