Check out our latest communities fighting
AI scams on Reddit and Facebook

Bovada

1.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Bovada?
grey stargrey stargrey stargrey stargrey star

Bovada Reviews Summary

Bovada is an online casino and sportsbook that offers a variety of games, including slots, table games, and poker. They also offer live dealer games and online tournaments.

This summary is generated by AI, based on text from customer reviews

service
89
value
89
shipping
49
returns
53
quality
79

We monitor reviews for authenticity

Colorado
1 review
3 helpful votes
Follow Dom W.
Unfollow Dom W.
Share Review
Report Review

Keeping 11k from me...
December 22, 2022

Got lucky in some poker tournaments, tried to withdraw 9500USD, account disabled, waiting 39 days for verification to take place, starting to think they are just going to keep this $11,237.16 forever...

Date of experience: December 22, 2022
Massachusetts
1 review
1 helpful vote
Follow John K.
Unfollow John K.
Share Review
Report Review

Look out for Sketchy bonus cancellations
December 18, 2022

I've been on bovada for a while with no issues until recently. I deposited $250 to gain a $150 bonus and 2 weeks later my account which had $510 in it was reduced to $0 stating "bonus cancelled". When I reached out to customer service they told me the bonus had expired and that all funds associated with the bonus and the bonus itself were all a part of the bonus which I didn't clear by the expiry date.

How bovada can justify stealing my original $250 deposit is asinine, but it's also extremely wrong to only give 2 weeks to clear a 20x play requirement bonus.

The website itself is great but the odds in sports betting are rarely competitive and their bonus process is clearly corrupt. Would recommend moving your business elsewhere

Date of experience: December 18, 2022
California
1 review
1 helpful vote
Follow Ascotti F.
Unfollow Ascotti F.
Share Review
Report Review

Bovada scam
December 13, 2022

Trustpilot
Thanks! Your review counts.
You reviewed Bovada

Add photo
Scott
1 review
US
Rated 1 out of 5 stars
I opena Bovada account in October 2022
I opena Bovada account in October 2022. I did very well and one day my account was inactive the following day it was active but all the funds I had were gone. I contacted customer care for about a week before I was told my bank had created a "charge back." Once I contacted my back they stated that they had not request a charge back and that they would either have e funded the account or not from the beginning. Here we are now December 12,2022 and Bovada is asking me to give them my bank account information to show that I ha e not yet received the funds they took from my account. My bank suggested that I never give me baking information to anyone in order to maintain a secure account. I expressed this fact to Bovada and now they are telling me this is the only way. They have record of the funds they took from my account so I asked them to show proof that my bank requested the charge back so that I could maintain a safe bank account and get to the bottom of this situation. Bovada is not a reputable company and they are not going to honor a winning account. I believe their strategy to be to make it difficult to withdraw so that you never make a substantial withdraw. If you or someone you know has made a substantial withdraw please contact me.
Below you will find the attorney who will be assisting me in this matter:
Forthepeople.com

Date of experience: December 12, 2022
Massachusetts
1 review
0 helpful votes
Follow Scott T.
Unfollow Scott T.
Share Review
Report Review

$#*!ed once again
December 8, 2022

Bovada did it to me again guy betting with nothing and crushes me with a miracle river card $#*! you Bovada the $#*! is FIXED STAY AWAY!

Date of experience: December 8, 2022
Florida
1 review
4 helpful votes
Follow Sean R.
Unfollow Sean R.
Share Review
Report Review

Bovada has become a scam
November 11, 2022

Ever since they put new systems in 5-6 months ago the whole site has gotten to be a total scam. They literally ghosted my friend cause he hit a huge parlay. Theres nothing you can do! They lost there license and are operating with nothing. If you go on there community website 99.9% of the customers are complaining about alot of different issues. They are hurting for money as they have taken everybodys bonuses and all deposit bonuses away., STAY AWAY FROM BOVADA

Date of experience: November 10, 2022
Albania
1 review
1 helpful vote
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

This site has false advertising. When it comes to depositing it gives you and option for quick deposits which you pay extra for. You can pay extra, but thay doesn't mean it's gonna be a quick deposit my most recent one which I paid extra for I had to wait til the next morning for. It is not a big fee, but when I am offered something extra for a price then I expect that service or my money back and I didn't receive either even after contacting customer service. Nowhere when paying for priority speed does it mention it might take longer then as advertised. When talking to customer service they did nothing to help and had no accountability.

Date of experience: October 27, 2022
Ohio
1 review
4 helpful votes
Follow Monty M.
Unfollow Monty M.
Share Review
Report Review

SCAM SCAM SCAM SCAM SCAM
October 18, 2022

They take your money but even if you win you can't withdraw it until you bet over and over. They will not answer phone calls and they keep beating around the Bush. But it's all a scam
I was in a hurry to bet and didn't read these reviews but hopefully everybody else does. You will never get your money back win or lose.

Date of experience: October 17, 2022
California
1 review
3 helpful votes
Follow Mo S.
Unfollow Mo S.
Share Review
Report Review

Withdrawal
October 17, 2022

Do not use them. They won't let you withdraw if you win something big. Save your self headache and money.

Date of experience: October 17, 2022
Massachusetts
1 review
3 helpful votes
Follow Pedro M.
Unfollow Pedro M.
Share Review
Report Review

Dont you ever ply black jack with the machine you will lose 1000% is all set up. This online casino is a $#*!ing scamm people.

Date of experience: October 16, 2022
Massachusetts
1 review
0 helpful votes
Follow ariel R.
Unfollow ariel R.
Share Review
Report Review

Worst casino ever
October 12, 2022

This is the worst and $#*!tiest company. Biggest scammer online. Dont play in Bovada. It is so set up for the casino games and live dealer it seems like they have bots playing.

Date of experience: October 12, 2022
Arizona
1 review
0 helpful votes
Follow uyare d.
Unfollow uyare d.
Share Review
Report Review

They take your money!
September 18, 2022

When you win and want to collect, they offer their own coins. To get those coins, you need to set an account with them... In the end, you never collect!

Date of experience: September 17, 2022
Texas
1 review
5 helpful votes
Follow PBA B.
Unfollow PBA B.
Share Review
Report Review

I rate Bovada -0. Deposited $5000, bet and won $27K over 2.5 months. Bovada only shows $1000 available but yet shows $27K in "money in" on the transactions. After several weeks and several live chats requesting multiple screen shots of what I see on y end, I am still unable to withdraw $1. This is a SCAM and fraud!

Date of experience: September 2, 2022
Indiana
1 review
1 helpful vote
Follow Shawn R.
Unfollow Shawn R.
Share Review
Report Review

I signed up with a signing bonus ~$250 with a $250 bonus. I've bet ~$2k and still all of my funds are locked. Contacted a rep, said I needed to wager an additional $300, I've done so, and still my funds are locked. DO NOT USE.

Date of experience: July 17, 2022
Georgia
1 review
2 helpful votes
Follow Tyler Y.
Unfollow Tyler Y.
Share Review
Report Review

BOVADA.LV is a SCAM
July 9, 2022

I have bet on this site for 10years, cashed many of checks. They finally got me. They sent me a check for $3000. 00 max payout. Done this dozens of time no issue. This time they close the account the check is written from. April 1st deposit, on June 7th I get 3000. 00 wiped from my bank account. I call the bank and they tell me I had a check returned. I ask for all documents and recieve them. The account check written from was CLOSED! I have now been fighting with them for over a month! Still no resolution to the problem. Summited documents from their bank in Canada and my bank here in the States! They deposited $50 on my account for the troubles which didn't even cover the bank fees! This is straight THEFT, ROBBERY, SCAM. Site has really went downhill, customer service is AWFUL. No one wants to help. I even sent an email to corporate dispute email with absolutely no response from them.
Only gave 1star cause I had too.

Date of experience: July 9, 2022
Texas
2 reviews
5 helpful votes
Follow Tim R.
Unfollow Tim R.
Share Review
Report Review

I finally threw in the towel on this sports betting site. They had nice bonuses throughout the pandemic so I could put up with their rude customer service (often keeping you on hold for 10 to 20 minutes). Unfortunately, they are inconsistent in how they apply their bonuses and more importantly, there's no transparency. Their Bitcoin Exclusive program is now only for what they deem as "recreational" players (so not a "welcome" bonus but rather a bonus every time you deposit until they deem you a full born degenerate and then you get nothing regardless of how much money you've deposited with their site). In addition, they would periodically throw a bonus your way, but without knowing why, the whole thing just seemed arbitrary and that doesn't give me a lot of confidence that the process is fair. Quite frankly, I'd like to know why I'm getting a bonus instead of this sporadic "hey we just dropped a gift into your account". I just opened an account with Sportsbetting.ag today and feel I will be much happier (especially with their 9% racebook rebate with no rollover).

Date of experience: May 19, 2022
Texas
1 review
7 helpful votes
Follow Lauren B.
Unfollow Lauren B.
Share Review
Report Review

Do not use this site. There are so many better sites that don't steal your money. I wish I would have known or asked ahead of time? I played sports bets daily and usually win and I don't stop until I lose most of the time, well I tried to call my limit this time and cashed out. Next day I tried logging in and it says my account is disabled also a separate email says my withdrawal check was denied!?! Wtf this is not fair and I hope everyone who bets sees this.

Date of experience: April 25, 2022
Georgia
1 review
4 helpful votes
Follow Whistle B.
Unfollow Whistle B.
Share Review
Report Review

Won't transfer winnings funds Scam
April 12, 2022

Do not I repeat do not use this site it is a scam they're not from the US they won't transfer the winning files back to your bank account they will tell you it's money lingerie. It's betting and it's winning and Wanting your winning.

Date of experience: April 12, 2022
Georgia
1 review
3 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

Scam
March 4, 2022

They take bets off boards after you've made them and the roulette tables purposely will hit the same numbers over and over and double zero always comes up. Very consistent algorithm designed to take your money

Date of experience: March 3, 2022
California
1 review
4 helpful votes
Follow Vasilios P.
Unfollow Vasilios P.
Share Review
Report Review

STAY FAR AWAY
November 8, 2020

DO NOT USE. I'd give them a -5 if I could. This is the worst company I have ever dealt with.
They stole $200 of my money and refused to refund me. They're a scam. Games are rigged. Sports betting system is awful.

STAY FAR FAR AWAY. They will not give you back your money

Date of experience: November 8, 2020