The Bouqs Co.Reviews 26

DO NOT USE BOUQS! Delivery did not arrive on time for memorial. Super disappointing. Placed order well in advance of event.

The WORST customer service. I was a loyal The Bouqs customer & subscriber for years, but their AWFUL customer service drove me away. There were a few instances where the flowers that I ordered & the flowers that came didn't match (ex: I ordered roses in a rainbow of colors & the ones that arrived were only red & white), but still I remained loyal despite the occasional disappointment. THEN I ordered a bouquet for a special occasion & it was the worst customer service experience of my life.

The flowers didn't arrive on-time for the occasion, or within the following week. When I contacted customer service they offered me a 50% refund only - stating that if the flowers arrived & lasted less than 2 week then they could fully refund me. So after contacting customer service 3 separate times I finally got a full refund. How can you charge a customer for something the NEVER received!?

Then 6 weeks after the original shipment, I got an emailing saying my "Bouq had shipped" - I thought maybe they were trying to make-up for the inconvenience of the original bouquet going missing, but NO - it was the original bouquet that had shipped 6 weeks prior & they labeled it as a new shipment in the email I got. THEN imagine my horror when the bouquet finally arrived at its destination molded, decaying, rotten, and smelling disgusting.

The bottom line: I had to waste my time on multiple attempts just for the company to give me a full refund & they never made any attempt to compensate me for the inconvenience they caused. Stay away. There are better companies out there that are just as environmentally friendly.

Extremely disappointed. Do you want your flowers delivered in a FedEx box, dumped on your recipients porch, unprotected regardless of the weather, not in the day of scheduled delivery, in crushed, unbloomed form, for exorbitantly high prices? The by all means, use Bouqs. And when you're dissatisfied with your flowers, don't expect refunds or customer service other than "here are 3 reasons why the junk you received is better than anyone else, unless you can send us a notarized photo showing irrefutably that we can't give you pat instructions to absolve ourselves of any guilt, you're stuck with these flowers." Customer service is of no use, the prices are exorbitant, especially for delivery, and the quality of product is shoddy at best. I should never have used this company, and I never will again. You shouldn't either. AVOID!

I am a long time Bouqs customer going back to the beginning of 2016 and have placed 30+ orders with them. Several of my most recent orders have had issues such as FLOWERS DAMAGED, FLOWERS OF POOR QUALITY, MISSING FLOWERS... As an organization BOUQS DOES NEED A LOT OF HELP. There is apparently NO QUALITY ASSURANCE when it comes to orders going out to customers. Bouqs needs to get their QA and level of customer service in check to show they are a company that actually cares enough about their customers to make sure their orders are correct and of good quality. As of now, they have shown me they don't care about the customer. I hate to write this bad review, but BOUQS truly deserves it. Good bye and I hope your service improves for future customers.

I placed an order for two different arrangements to be sent to two different locations. One arrived perfectly. The other was not able to be delivered due to flooding and school closures in Houston. I requested for it to be rerouted to a different city near Houston and was told this would not be possible. I could have it held at the FedEx facility until Monday. I was concerned that this would result in wilted flowers and asked if there was another option. They said I could have a fresh arrangement delivered by Sunday. Then right before finalizing I was told that Monday was the earliest they could get something to my Mom. I agreed and it was finalized. Later I got an email and noticed that the expected delivery would actually be Tuesday. It is currently Monday and I got a notification that delivery was attempted on her original order. Now she is going to receive mostly wilted flowers at her school that were scheduled for delivery 4 days prior.