Boscov'sReviews 61

I'm writing this review to warn other people about Boscovs shady practices. I've made a few purchases at Boscov's this year the first purchase came damaged and they agreed to refund some of the money and put it back in my account when I looked in my account the discount was not applied it was taken out of my account. One order that I place not only did it take forever to get here but they charged me the wrong price of course it benefited them. Then I look in my bank account almost 2 months later and Boscov charges me for a purchase I never made. I would say I'm happy with the product but the service is terrible.

Purchased an expensive item, delivered damaged. Waited on hold for 44 minutes before anyone could help me... then she just said sorry and what would I like for her to do... omg... really

Love Boscov's... I can always find something there and when on sale, their prices are not bad. But I prefer to shop on line and do either curbside pick up or delivery. It is difficult for me to shop in the store due to painful knees, I can't walk too far for too long. YOU CANNOT Purchase on line. You can get all the way to Make a Payment and then it just stops working! I have tried multiple times with different orders, and different browsers, at different times. 3 different computers and my phone... nothing works. First time, it finally worked with my phone after 5 days of trying, calling the customer service didn't help... a month or so later even using my phone doesn't work. There are better discounts on line sometimes, so I don't want to call over the phone... I want to purchase on line. I am sure they have lost a LOT of business due to this issue.

I BOUGHT A SOFA DECEMBER 2021 NEEDLESS TO SAY THEY JERKED ME AROUND THEY CHARGED ME ON MY CREDIT CARD FOR A SECTIONAL I NEVER GOT I SPOKE WITH SEVERAL PEOPL ETHEY LIED ABOUT DELIVERY DATE FINALLY MELISSA AT *******940 WHICH I HAVE OUR CONVERSATION ON RECORDING I WAS GETTING 1,000 BACK ON MY CREDIT CARD LIED GAVE ME 600. COME GET YOUR $#*! BACK COSTCO HAS BETTER AND BETTER PRICE THIS STORE STAY AWAY GREED ALL BABUT THE MONEY I WAITED 10 MONTHS FOR MY SECTIONAL I CALLED THE NEWS AND THE BBB AND ATORNEY GENERAL THEY SHOULD BE BOY COTED DONT UNDERESTIMATE ME IM JUST GETTING STARTED I WANT MY CREDIT FOR 1,000 FIRE MELISSA SHES A LIAR!

I have always said that Boscov's fudge was the best chocolate fudge that I have ever had.The last 2 times I've bought their fudge I was very disappointed they changed something in it and now it is terrible.

I ordered a comforter, a pair of shoes, and a wreath from Boscov's online as these items were not available in my local store. The items came a couple days later, with the wreath smashed and damaged because it has been packed underneath the shoes and the comforter. In addition, the box had been modified to make it 2" shorter and was packed with paper on top of the items, ensuring that the wreath was very compressed. The wreath is made of silk and natural, thin stems of wood, which was broken off in many small pieces. It really looked like someone deliberately packed it to damage the wreath, because it certainly wasn't packed with any care OR common sense!

We do not often go to the Eastwood mall in Niles, OH 17 miles away except for Sam's gas; but we are now going to go more often. Reason? Boscov's. The store is huge, the merchandise is of very good to excellent quality well stocked, and the prices are fair or much better than fair, even better than most other competitors.

However, those are not the only reasons. We went in just to look around, and we found a relatively expensive item for our new home for which we had been looking for months; so we were going to purchase it on the spot. However, the sales rep suggested that we apply for a Boscov's credit card. Well, there was a glitch in the process. My wife had a Boscov's account, which she had forgotten, in San Antonio, TX; and it took almost TWO HOURS to straighten it all out to change the information.

Cassandra was a gem. She stood with us all the way to get us through, probably even missing or delaying her lunch break. Michelle also pitched in, and so did the manager and so did the staff in customer service. Without them, we probably would have walked.

You will be seeing us.

P.S. While our time at customer service, there were customers who returned merchandise. Their treatment was courteous and efficient. There were no complaints from any of them.

ALL OUR TRANSACTIONS WERE DONE ON THE CELL!

I ordered 7 fragile items online. It took WEEKS for the items to get to me. When they did, the outside shipping box was damaged. I noticed that the company cut down the sides of the box, which weakens the integrity.
2 of the items were damaged. I called in to the 800#. My first hold, approximately 5 min, was met with a customer service agent, who asked me all about me, the order, the problem, etc. Only to transfer me, which took 20 min for them to answer. When they did answer, I had to go through EVERYTHING again, as nothing transfers from the first agent.
I told them the problem and they informed me that there policy is that I will have to await for THEM to receive reimbursement of the damaged items before they will ship me a replacement order. Unless I want to PAY for a new order PLUS shipping?!?!?!? The box will not be claim settled by Fedex, as they cut down the sides of the box. The Supervisor of the agent came on and basically called me a liar, saying they would never do that and they need proof! I emailed the pictures, but at this point am not only out the Valentines gift, but am out the money! DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY! YOU WILL REGRET IT!

No customer svs to speak of! I received one shoe. I have two feet. Won't respond in anyway. Shoes aren't good quality either.

Purchased a bed frame and mattress. When the delivery guys opened the box the wood frame was cracked. Ok things happen. My complaint is customer service is closed on Saturday and Sunday. Since I already got rid of my old bed now I'm apparently sleeping on the floor until I can even talk to someone on Monday. Who knows from then how long it will take to get a new one. For someone with severe back and neck issues this is a major problem. They should not be delivering furniture when customer service is closed. No one in the store itself can help. Once they make the sale I guess they are done with you. I was a first time Boscov customer and will never purchase from them again.

I'm currently on my second "Estimated Delivery Date and expecting it to change again. My shipment is certainly enjoying a trip around the country. From NJ to PA to IL to KS to TN. I live in Arizona. I wonder how many more states my package will travel through before I get it. Now I understand why in only ordered once from them. Won't ever order from them again. I think Boscov's has an agreement with their shippers to take as long as they can to get it to the consumer.

Boscov's allowed me to shop mask free all of 2020 with a medical condition. 3 weeks ago I attempted to shop as always and was verbally attacked loudly by a woman who asked what my condition was and if I had proof (both against the law), threatening to call security and have me thrown out. I asked for a manager and he came and told me I have to leave too very loudly and rudely. He also told me I would have to try on shoes at home! Really? This manager had on a mask two sizes two small. They both could have been nice and quiet about it, but choose to make an example of me. I filed a report with the ADA. I will never spend another dime on this company again. This is America, land of the free, not home dictatorship China. Customer service is everything regardles of a customers condition.

IF YOU WANT TO USE A PROMO CODE YOUR NOT ALLOWED TO YOU MUST HAVE A BOSCOV'S CREDIT CARD! AND WAS ALSO TOLD IF I SIGNED UP I WOULD ALSO RECIEVE $20.00 OFF A PURCHASE OF $100.00, BUT THEY DIDN'T TELL YOU THAT YOU MUST USE THIS COUPON WITHIN THERE STORE AND I LIVE ON THE OTHER END OF THE COUNTRY! SO IT'S JUST A SCAM! I AM NOT SHOPPING WITH THIS COMPANY WHO WOULD RATHER TAKE ADVATAGE OF CUSTOMERS WHO WOULD LIKE TO GET A GOOD DEAL AND WOULD COME BACK TO THE ONLINE STORE BECAUSE THEY HAD A GOOD EXPERIENCE IN WHICH I DIDN'T SO ALL I CAN SAY IS ONLINE SHOPPERS WHO DON'T HAVE A BOSCOV CREDIT CARD YOU WILL NOT BE ALLOWED TO USE A PROMO CODE! & IF YOU DO SIGN UP FOR A CREDIT CARD AND DO NOT LIVE ANYWHERE NEAR A BOSCOV'S STORE AND THERE IS A OFFER TO SPEND $100.00 AND GET $20.00 OFF YOU MAY AS WELL FORGET IT! IT'S JUST A SCAM!

I spent over 50 dollars on a item that said in stock. 6 days later they email me they don't have it so they are canceling my order.It's been a month and no refund. They are telling me to take it up with my bank.It was a reloadable green dot card from HR block. Even their records on HR Block website show no refund. You put money on it and spend it online it is not attached to my my bank account that's why I use it online. I have gotten refunds with it before.It only took a couple hours to re appear on my card. They made a mistake or they flat out stole my money. Either way I'm out over 50 bucks. First and last time I shop there

Sick of the "Mart" store? Go to Boscov's. I am addicted to their curtain department! Huge selection! Cheap prices make it a winner! I am always surprised that the store is no mobbed! It has high-end and economy choices for everything! A big and tall shop for men that can't be beat! And did I mention the prices? Unbelievable. The only "department" that is not represented is hardware and tools. Furniture and mattresses, clothes and shoes. And did I mention curtains? GO THERE! You will not be disappointed! I am a retiree and my only regret is that they are not closer

Awful customer service. It was only after I placed my online order that I learned I would not have my presents for Christmas. No options for more expedited delivery. Offered curbside pickup, but every item. I attempted it was unavailable. Spent 3 hours on hold on their customer service line so I could either change delivery or cancel, only to be told by the lady on the phone that she did not handle that department. This store is simply awful and stuck in a brick and mortar prior century - - the 19th Century, and will be gone like the 5&10 Woolworth and A&P stores. Don't waste your money there.

Do not deal with these people!
Boscovs does not return phone calls or properly answer any emails and address any situation instead you get computer generated emails and responses and then when you get your item it's broken and you get a packing slip telling you that you have to pay to return any items nowhere does it say anything about damaged items that WONT CLOSE AS THEY WERE POORLY PACKAGED and they damaged and sent me a Barbie case for my granddaughter that will not close she cannot carry it the dolls in the clothes will fall out this looks like dollar store garbage and I paid 1599+ $10 shipping for this crap!
What I bought was complete garbage and I'm sorry I dealt with this company I never will again if you're smart you'll stay away from them!