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Boomer Benefits Reviews Summary
Boomer Benefits generally enjoys a positive reputation among customers, with many praising their knowledgeable and supportive agents who provide thorough assistance in navigating Medicare options. Clients frequently highlight the professionalism and reliability of specific agents, fostering a sense of trust and satisfaction. However, some reviews reveal concerns about inconsistent service experiences, including issues with communication and pressure tactics during the enrollment process. Overall, while the company demonstrates strong customer service capabilities, addressing the variability in agent interactions could enhance their reputation and customer satisfaction further.
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Boomer Benefits has been a great partner in all Medicare related matters. All it usually takes is one phone call and they go to work solving my problem. Quite often it is a coding error made by the health care provider but this time it was an error by the insurance company. Nonetheless, it was the same outcome I experience every other time. Michele took my call and contacted the insurance company immediately. Problem solved. She even called me back a couple of weeks later to followup and make sure it remained a resolved matter.
I have had a career of creating call / customer service centers for insurance companies and I am very jealous of the one created by Boomer Benefits but I am very happy to be their client. The service provided, line with Michele, will keep me coming back and referring others.
Joye Smoak and Ally Manning were so very helpful in helping me to understand my Medicare benefits and to make the right choices for me! I give Boomer Benefits number to everyone I talk to who is getting close to retirement age.
Just called because of all the good reviews. The fellow who I spoke to acted like I was doing him a favor. He didn't listen to what I told him and wanted me to repeat it. When I indicated I had already given him that information he was curt and dismissive.
Leah called me today on a question that I had. She was very helpful.
Boomer is extremely well versed in all things Medicare!
Al
Chris really helped me through the whole process. Even though I knew a lot about Medicare but he saved me time and clarified the options.
Bailyn quickly stepped me through my choices & forms to make a deadline. She made it happen! All the while she is sweet, knowledgeable and always felt like she was representing my best interest. She ROCKS!
A friend recommended this company (and Bill Warren specifically) to me. Mr. Warren was a pleasure to work with in what I expected to be a daunting process. Everything happened exactly as he had indicated and in a prompt, efficient manner. I look forward to a long relationship with Boomer Benefits. I will be recommending you to everyone I know that is aging into the Medicare healthcare delivery system.
Bailyn at the Texas office helped me throught the whole process. I called and ask a question o the different plans, and was kept up on any new answers the whole time I was filling out the forms. She also diod all the foot work filling out most of the S. S. forms, and also my Humana and Cigna, which was for my prescription drug plan and the part G supplement part. Sincerely Randy
I have been with Boomer Benefits for 11 years. Each and every person I've dealt with, starting with one of the owners, Danielle, has been exceptionally helpful and have treated me as though I were their only customer. Highly recommend.
Angela Knight was great at getting a my secondary insurance to pay a bill that I kept received that was not my responsible. She made all the phone calls to them and did a 3 way call finely she managed to get it all straighten out she is a very pleasant and patient lady. I would recommended this service to anyone that's needs help
I recommend boomer benefits to everybody I think your boss should give all of your agents more money for the excellent work and knowledge they provide
Very thorough, excellent explanation of plans, very polite and a pleasure to talk with, a 5 star rating.++++++!
Jana Shelton has been very patient and helpful getting us signed up for a Medicare secondary policy. With her help and guidance this has been a very smooth experience. I have recommended her and Boomer Benefits to several friends and family members.
Thank you BB for this wonderful service and your excellent staff!
I spoke with Samantha Davis in reference to a medicare supplement she was so helpful and answered all my questions she was very professional also so nice and very pleasant to speak to. I would want someone like Samantha working for my company she is a keeper I give her 5 stars very easy. Vanetta Urgola
Robin Kamora is an asset to Boomer Benefits. She is pleasant, knows her stuff and makes the difficult task of shopping for Medicare and the other options much easier. She is always responsive to questions even if you have asked before.
Thanks again Robin and Boomer Benefits.
Marty K.
This is the second time I have worked with Darla at Boomer Benefits to help me set up medicare supplement plans. First, she helped me set up my wife's medicare suppplement and part d drug plan. Then a year later, Darla helped me. I know a lot about medicare and medicare supplement plans going in because I had done research. Darla was able to confirm what I already knew and provide me cost comparisons from several companies. Once I made decisions about which company to use for the medigap policy and part d plan, she electronically provided the info I needed, either by email or by phone. All went well.
Jose Galeana is extremely knowledgeable regarding the many choices we have to make when turning 65! It can be very confusing, but he helped guide me through it so I could make the best choices for me. I also appreciate the fact that Jose is only a phone call away if I have further questions. I highly recommend Boomer Benefits!
Angela took care of a doctor's bill when I had no luck trying to reach their billing department. She kept me in the loop and within 2 days it was settled and I didn't owe any money. Medicare is confusing enough, so glad Boomer Benefits can intervene for me.
The Medicare process is unnecessarily confusing. I learned of Boomer Benefits through Facebook. I was getting ready to go with another broker, but liked very much the fact that Boomer Benefits stays with you each year for renewals, and especially helps if we have billing questions after visiting doctors so we don't pay bills unnecessarily. Once I began the process, Boomer Benefits sent DARLA FOWLER my way. Darla is awesome! She helped me know when to sign up for the various sectors of Medicare. After a LOT of research of my own about Medicare and penalties, I have chosen to continue working but jump fully into Medicare and have my work insurance lapse at the end of the year. Darla guided me each step so I wasn't wasting money. I would have done it all wrong on my own and am very grateful for her guidance, not to mention her honesty and friendly manner. My friends already in Medicare asked what I was doing because they have not had a good experience on their own. I have highly recommended Boomer Benefits and have also provided Darla's contact information to them. I feel I am in good hands with Boomer Benefits.
Jeff Benedict was very knowledgeable, helpful and courteous. He took the time to review our options, and then walk us through the registration process. He made the whole process easy and understandable. The promise of future help in processing claims takes the pressure off!
From the business
Boomer Benefits is a licensed insurance agency specializing in Medicare products. We help Baby Boomers navigate their entry into Medicare.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Andrew, Danielle here - i am the business owner. I wanted to send you a thank you for posting this to let me know of the issue you ran into so that I could get involved immediately. It's never okay for anyone on my team to make you feel dismissed, so I've brought this to our sales director's attention and i understand that she has now reached out to you and connected you with Robin on our team, who will take great of you from here on out. Sometimes two personalities just aren't a good match, but we've also spoken with the original team member you dealt with to review the call and help him constructively on better ways to converse and share information so that none of our callers ever feel like he is being curt. We value your feedback so much, so many thanks for taking the time to share so we could make it right. Please let us know if you have a better experience with Robin and don't hesitate to ask for Crystal if you ever need to escalate this conversation.