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Boomer BenefitsReviews 234

4.4

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Boomer Benefits Reviews Summary

Boomer Benefits generally enjoys a positive reputation among customers, with many praising their knowledgeable and supportive agents who provide thorough assistance in navigating Medicare options. Clients frequently highlight the professionalism and reliability of specific agents, fostering a sense of trust and satisfaction. However, some reviews reveal concerns about inconsistent service experiences, including issues with communication and pressure tactics during the enrollment process. Overall, while the company demonstrates strong customer service capabilities, addressing the variability in agent interactions could enhance their reputation and customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
46
value
39
quality
38

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New Jersey
1 review
0 helpful votes
Follow Pam W.
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From the first phone call to Boomer Benefits I have been pleased with their expertise. Bill the agent I spoke to mentioned my choices, and advised which would be best for me. He was throrough and explained everything to me. He then put me in touch with Michele Villanueva to advise me on my prescription plan.
Michele sent me paperwork to fill out listing all the medication I take.
Michele was very knowledgeable about the various plans.
She then found the best priced plan for me. Michele was pleasant and patient, even while I tried to put her on hold to electronically sign my name. I definitely will advise my friends they should consider using Boomer Benefits.

Date of experience: August 14, 2020
Tennessee
1 review
1 helpful vote
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I spent weeks on the internet looking at different websites regarding my choices for Medicare. Not to say that it was overly confusing I ended up going with Boomer Benefits and it was the correct choice. Joye was exceptionally helpful with the plan B portion and Chloe made me comfortable with the plan D as she made me feel as if I could have been a family member that she was talking to. She was kind, knowledgeable and patient discussing the plan to make sure that it would fit my needs. I appreciate all the help that has been provided thus far and feel that I will be able to contact Boomer with any concerns or questions and receive adequate/confident care thanks to the staff involved.

Date of experience: August 8, 2020
South Carolina
1 review
1 helpful vote
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Curteous and knowledgable help in the Medicare jungle. Michelle was so helpful in my journey to make a decision on securing a policy for Part D. Cathy did the same for a Medigap policy. I'm grateful for Boomer Benefits. In addition, they helped me save many dollars, and put my mind at ease. These folks know their business!

Date of experience: August 7, 2020
Virginia
1 review
1 helpful vote
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I was referred to Boomer Benefits by a friend who completed starting Medicare part B just a few years ago. I was assigned Amanda Simpson to help me through this transition. She was informative and very helpful guiding me through this process. Everything happened smoothly and I felt very comfortable with the process.

Date of experience: July 20, 2020
Minnesota
1 review
0 helpful votes
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Carlee is amazing. Any question I have Carlee is so quick to answer and help out. I am so glad I chose Boomer Benefits and would recommend them to everyone!

Date of experience: July 9, 2020
Colorado
1 review
0 helpful votes
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I'm writing to compliment Jessica on the extraordinary customer service she displayed recently. We had to make a change to our drug plan because we moved to another state. I was originally contacted by another representative to handle the change, but the day I called in it was her day off. Jessica offered to leave a message for her or help me with the change. I asked her to help. She did all the legwork instead of putting the tasks back on me. She got everything set up and when she reached a roadblock where the new provider needed to speak to me first, Jessica contacted me and conferenced in the Insurance provider so we could keep things efficiently moving forward. When I got off the phone I told my wife I love how Boomer Benefits spoon-feeds us through every step we need to get processes handled. I've been in customer service all my life and rarely do I see the kind of competence and comprehensive assistance Jessica offered us through every step of changing providers.

Date of experience: July 2, 2020
Illinois
1 review
1 helpful vote
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As everyone approaching 65 knows, every day your mailbox is filled with all sorts of Medicare information and solicitations for your business! It's ALL SO CONFUSING! The pressure's on - you need to get it RIGHT - or you could be penalized for LIFE! Who do you trust for answers?!

We wanted to find an expert who would educate us and answer our questions, and to save time, we wanted someone who was familiar with many different insurance companies and their products. We chose Boomer Benefits.

It was our great pleasure to work with Linda Harris - a remarkably patient, helpful and kind woman who had the answers to all our questions. Linda was the consummate professional. In no time she felt like our lifelong friend who knew Medicare inside and out; she made it all easy! It's reassuring to know that Boomer Benefits offers their assistance should you ever encounter a claim problem. Life changes, things happen and we appreciate their annual review to assure you're receiving the best coverage at the best price for your needs!

We couldn't be happier or more confident in recommending Boomer Benefits and Linda Harris! We look forward to a long-term relationship. Thanks to you, we can ride into retirement with the assurance that we don't need to worry about our healthcare coverage.

Date of experience: July 1, 2020
West Virginia
1 review
1 helpful vote
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Shelley was the first Medicare Rep to call and I circled back around after receiving calls from several other providers. She was patient persistent and that made a real difference - basically the other guys did not ever get past her clarity and tenacity. Past that she made it clear that BOOMER BENEFITS was not gong to drop me after she made the sale. This is all new territory for me and it mattered to me that if I ever need anything (and I hope like hell I never do) that I don't have to be stuck calling the carrier or Medicare alone for answers. Glad to both buy from Shelley and Boomer and write what I hope is considered an honest and celebratory review. More than anything as friends start asking about where to go, I will be fast to recommend Shelley and Boomer Benefits.

Date of experience: June 24, 2020
Pennsylvania
1 review
0 helpful votes
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I never hesitate to contact customer and in this case it was to find a service provider. Again, excellent service. This is another reason I love the BOOMER team. They never disappoint.

Date of experience: May 28, 2020
Pennsylvania
1 review
0 helpful votes
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Customer service is great! When they say they will do something, they do. Jessica has been great, she returns calls and does what she says she will do.

Date of experience: May 22, 2020
Florida
3 reviews
2 helpful votes
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I had the pleasure of dealing with two exceptional and caring individuals at Boomer Benefits--Chris Humphries & Michelle Villanueva.
These two were very helpful in providing the optimum options available Both their personalities were genuine and caring to find the best appropriate coverage for my needs. Their follow-up was impeccable and their persistence to help is admirable.
With people like these--Boomer Benefits is the website to go to!

Date of experience: May 20, 2020
California
1 review
1 helpful vote
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As other reviewers have posted, I also received a bill for lab/blood work. I have never been billed for these services in the past so I sent my friends at BB a quick email, asking for help.
Amanda responded quickly and let me know someone would be in contact with me shortly. Alexis called me the next day, and I explained the situation. Long story short, she contacted my doctor and the lab involved, and had them resubmit the bill to Medicare. She called me back a few days later and indicated that Medicare would cover the total bill. VERY impressive!
My girlfriend and myself will be BB clients for life, and I highly recommend them to anyone needing Medicare and prescription assistance!

Date of experience: May 7, 2020
Virginia
1 review
3 helpful votes
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Alexis from Boomer Benefits helped me with a bill from the lab. I was being charged (out of pocket) for basic lab work that I thought should have been covered by my insurance company and Medicare.
She made the calls to the doctor's office and the lab and the insurance company and got it straightened out.
With her help, Medicare and the insurance company covered the lab fees.
I didn't know where to start to straighten this out and she took care of it all.
Alexis and Boomer Benefits are the best!

Date of experience: April 17, 2020
District of Columbia
1 review
2 helpful votes
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Boomer Benefits
April 14, 2020

I am going to start Medicare on June 1 of this year and I had no idea if I needed a supplement, Medicare Advantage, or nothing. After talking with Laurie Potter of Boomer Benefits, I was able to understand exactly what I needed and when I could enroll. I also needed a prescription plan and Valaree Gray was kind enough to get me set up with that, as well. If Laurie hadn't explained things to me, I would not have the best coverage for my needs. I am truly grateful for Laurie and Valaree and I am now feeling very confident that I will have the coverage I need once my Medicare coverage beings. Thanks for all you have done for me!

Date of experience: April 13, 2020
Texas
1 review
0 helpful votes
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Change of address
April 7, 2020

I needed help changing my address during the Covid-19 sheltering in place. So I contacted Samantha with Boomer Benefits for help. Samantha contacted Social Security and scheduled a call back time so I could get my address change with a Social Security Representative. Great Job!

Date of experience: April 6, 2020
Illinois
1 review
0 helpful votes
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Was contacted by Leah Siewinski concerning questions about my prescription drug policy. Her call back was extremely fast, she was very pleasant to speak with, and super knowledgeable about all questions I had for her!
Thanks
Johnny

Date of experience: March 15, 2020
Maryland
1 review
0 helpful votes
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Thanks Leah!
March 14, 2020

New BB customer in 2019. Advice and service was fantastic. Just had first new question since joining. Answer and advice was quick, accurate and very helpful.

Date of experience: March 12, 2020
Colorado
1 review
0 helpful votes
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Darla provided a simple and thorough explanation of the coverage's available and shopped for the best price for the products I wanted. She followed through on everything she said she would and was always pleasant. I would highly recommend Darla to help you out.

Date of experience: March 9, 2020
Utah
1 review
1 helpful vote
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Great customer service
February 28, 2020

Sean Gutzwiller
Was very helpful and knowledgeable for my medical insurance neededss he was courteous as well. I would highly recommend him to be your agent.

Date of experience: February 27, 2020
Florida
1 review
0 helpful votes
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Top Notch Service
February 27, 2020

I had a great experience with Bailyn and Caitlyn at Boomer Benefits. Both took time to explain everything to me in a friendly and easy to follow way. I'm glad I called them to get me set up.

Date of experience: February 26, 2020

From the business

Boomer Benefits is a licensed insurance agency specializing in Medicare products. We help Baby Boomers navigate their entry into Medicare.


boomerbenefits.com
Founded in 2005
Fort Worth, TX, United States