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BookYogaRetreats

2.8

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BookYogaRetreats Reviews Summary

BookYogaRetreats has a rating of 2.8 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookYogaRetreats most frequently mention customer service and third party. BookYogaRetreats ranks 7th among Yoga sites.

service
27
value
26
shipping
9
returns
14
quality
24

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Mexico
1 review
1 helpful vote
Follow Kat L.
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Retreat cancelled, refund refused
December 5, 2021

My retreat was canceled, and book yoga retreats is trying to keep my $422 deposit. That is obviously illegal, you can't charge money for an experience that didn't occur. The organizer refunded what they charged, as is customary and ethical, but not Book Yoga Retreats. Although this is easiest to dispute via my credit card company, I would really like to dispute this legally.

Date of experience: December 5, 2021
Germany
1 review
4 helpful votes
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WARNING!
September 14, 2021

WARNING!

My booked yoga workshop was canceled by the organizers (not because of Corona, but because there were difficulties with the location). BookYogaRetreats does not want to repay my deposit of 300 EUR and I am only offered a voucher, which is out of the question for me.

This behavior is not fair and it is certainly not yogalike.

I have already informed PayPal about the matter and if that doesn't help, I'll count on my legal protection insurance on the case.

Date of experience: September 14, 2021
Costa Rica
1 review
0 helpful votes
Follow Ingrid G.
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Sin este sitio quizás no hubiera sido posible haber encontrado el instructorado en Cali Colombia, que cumpliera con todas mis expectativas, estoy muy agradecida por encontrar sitios como este que reúnen muchísimas actividades holísticas al rededor del mundo y en las que uno puede ser participes.

Date of experience: August 29, 2021
Germany
1 review
0 helpful votes
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Amazing experience
August 23, 2021

This Yoga Teacher Training is so much more than just that. It was a truly enriching experience and so special it's hard to put into words. The people of the Conscious Yoga Academy are amazing and they do a great job creating a safe space where you can heal, grow & connect to your true self again. You will learn a wholistic approach of Yoga and get the tools you need to live a peaceful and fulfilled life.
Besides that, also the location im the nature at the sea is beautiful and the food delicious!
I am deeply grateful, that I could be part of this journey. Thank you so much!

Date of experience: August 21, 2021
New York
1 review
4 helpful votes
Follow E S.
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Unwilling to help
June 15, 2021

I accidentally booked a retreat for the wrong dates. I immediately started trying to undo my booking. While the retreat organizer kindly voided her invoice, the staff at BoookYogaRetreats told me I had exceeded the refund window and encouraged me to book other dates. I wrote to them as soon as I realized my mistake, so their refund window must be about 40 seconds. I take ownership of my mistake in booking the wrong dates, but most vendors won't charge you $170 for hitting the wrong key. I'll never use this site again.

Date of experience: June 15, 2021
California
1 review
2 helpful votes
Follow Moi S.
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Avoid they are a scammmmm
February 27, 2021

Avooooooid bookyogaretreat I got my…
Avooooooid bookyogaretreat I got my retreat canceled by the website and as so many people mentioned they refused to refund me my money back "770"$ and then they mentioned I can use it as a store credit! What if I don't want to travel I just want my money back so they refuse! Now I will handed to a lawyer to sort this out
P.S. will remove this review if I got my Money back
Moi Sultan

Date of experience: February 27, 2021
AE
1 review
5 helpful votes
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Worst customer service
February 9, 2021

One advice, do not book with them. If you really need it to find a yoga retreat here is 2 advices:

1- don't trust all the packages they offer you might be extremely disappointed and regret spending your money. Don't trust the review under each offer, they Cleary don't match with what you will get

2-if you find something interesting, go directly to the website of the organizer(look in Google) and book with them. Bookaretreat. Com will give you different condition such as non refundable when the organizer have much more flexible condition.

Poor costumer service, don't buy from them

Date of experience: February 9, 2021
Morocco
1 review
4 helpful votes
Follow Vanesa C.
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A hoax!
February 8, 2021

I booked and paid a yoga teacher training last year due to pandemic the training was cancelled and the center itself agreed to give me my money back but this company refused and offered me a voucher un exchange which I accepted the problem is they never gave me even the voucher, they kept my money! They say that custumers we must understand how difficult is for this big multinational company to refund us so we have to help them survive the covid crisis, It is seems like a joker but it is what they say ridiculus

Date of experience: February 7, 2021
GB
1 review
2 helpful votes
Follow Naomi J.
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Do NOT book through Book Yoga Retreats - they engage in MISLEADING and DECEPTIVE conduct which is completely against what a platform about yoga should be about.

As their website enables, I changed the currency to pound sterling. I chose a retreat in England, run by a person based in England. I went back and forth negotiating with the retreat organiser and each time, she quoted me in pound sterling and sent me links to payment via Tripaneer for an amount in pound sterling.

Despite all of this, the payment was charged in Euros, meaning I was charged a 50 pound conversion fee from my credit card company. Note that the retreat organiser has no control over this - it is all the responsibility of Tripaneer.

I immediately asked Tripaneer to refund the amount and send me a new payment link so I could pay using a different credit card where I wouldn't be charged a conversion fee, but they refused time and time again. They were unable to give any reasonable explanation for why I was charged in Euros, and were completely unacommodating and uncaring.

I'd recommend using their site only to find out about retreats, then if you're interested in one research how to get into touch with the reatreat organiser directly and book through them. That way the organiser doesn't have to pay the commission to this pathetic company.

Date of experience: November 30, 2020
Spain
1 review
0 helpful votes
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Wishes fulfilled
November 8, 2020

If you want peace and quiet but with activities. If you want to enjoy the sea and also the mountains. If you want a healthy and delicious food with top quality products. If you want to do yoga and meditation with a person with great experience with whom everything was very easy. If you want to feel cared for as in your earliest childhood, your perfect vacation is with Kathy.
You can also enjoy her Ayurvedic massages in which she is a true teacher.

Date of experience: November 7, 2020
France
1 review
0 helpful votes
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Tout s'est déroulé comme prévu avec une excellente communication. La relation épistolaire avec Andréa via le site a été parfaite; l'enseignement adapté. Nous recommandons cette formule

Date of experience: October 24, 2020
Virginia
1 review
6 helpful votes
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In short, BookYogaRetreats refused a refund despite not being able to deliver a retreat.

They never once considered that this was against the UK's Competitions & Market Authority policy regarding a frustrated contract- this is when a service is not delivered after payment and thus a refund is allowed. They instead tried to put the blame on me despite the fact that COVID has interrupted everything.

I've been so disappointed by this behaviour that I have let my friends and family know why it is better to book directly with the people who actually organise the retreat rather than use this third party website. The only protection is that they keep your money for their benefit.

It's really a shame when companies are not flexible and don't reflect on how their decisions impact current and future potential customers.

Date of experience: October 9, 2020
Germany
1 review
1 helpful vote
Follow Roberto L.
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Yoga weekend cancelled by host 10 hour prior arrival and no refund of Bookyogaretreats.
Never again.

Date of experience: October 1, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Hello Roberto! We're very sorry for the inconveniences this has caused you. We are offering store credits as refunds to all cancellations due to COVID-19. Please contact us if you haven't yet so our team can assist you.

South Africa
1 review
0 helpful votes
Follow Haley M.
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I am so grateful for the training I received from Yoga Union in Bali. Everything was organised super well in terms of the food, accommodation and transportation from the airport. The teachers are such fantastic educators with a deep love and passion for what they are teaching. I left this training feeling wholesome and prepared to teach. You will learn so much about yourself through this experience x

Date of experience: August 27, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Thank you Haley! Our friends from Yoga Union will definitely love to read your feedback too - we'll share them :) All the best with your practice!

France
1 review
1 helpful vote
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Horrrible experience
August 26, 2020

My entire experience with this site has been abysmal. I've booked a training and partially paid it, it was canceled by the organizer and she did not want to reimburse me. Bookyoga didn't do anything about it, I fought for 2 months with bookyoga to get my money, at the end they gave me a voucher to spend equivalent to 60% of the price I payed at the beginning.
I booked a yoga retreat to use the voucher, but today 15 days after the retreat the organizer has not yet received the money from them that corresponds to this voucher. So I still have to call and see if one day this nitghmare is over.

Date of experience: August 26, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Hello Adriana! I'm sorry for the trouble, each of our organizers have payment conditions we need to follow. Please send us a follow-up or contact us directly with your booking information so we can settle the payment concern with the trip organizer and to request them to no longer bother you.

Singapore
1 review
10 helpful votes
Follow Jessica H.
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I would never use this company again!
I booked under the condition that my deposit is 100% refundable if I cancel 60 days prior to the arrival date.
I cancelled and asked for a refund but they only offer a voucher valid until July 2021. Due to a medical condition, I will not be able to use the voucher. I communicated very clearly that I don't accept the voucher and ask for a refund. They just keep on sending copy and paste text blocks refusing to process the refund. Under the EU consumer law, this is illegal! I wish I would have never trusted this company in the first place!

Date of experience: August 11, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Hi Jessica, thank you for your feedback. We're very sorry to hear that you are not happy with our service. Due to the current situation, the voucher would be the best possible solution we could offer your booking. Please feel free to reach us directly if you need any further assistance or information. Thank you for your understanding. Take care!

Spain
1 review
0 helpful votes
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Amazing experience!
August 2, 2020

India came to home and it was amazing! All the staff and the teachers made a great job teaching and they are wonderfull peoples, I lernd a lot! Namaste and thanks a lot for all this incredible month!

Date of experience: August 2, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Thank you Ximena, we're happy to know that you had a wonderful experience!

GB
1 review
4 helpful votes
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Refund me
June 28, 2020

You should be aware that what they are doing is not in line with yoga at all. Since mid-March they have withheld my funds from a RYS and at the same time pretended to grant me a refund but have not refunded me yet!
Please refund me immediately since you are obstructing and holding funds which are not yours!

Date of experience: June 28, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Hello Zara! I was going over your case with the team and it shows you decided to reschedule your YTT to another date - I'm glad you were able to. Looking forward to hearing about your training!

India
1 review
6 helpful votes
Follow Yogi R.
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Very poor.
June 24, 2020

We are an organiser who lists retreats on this company's platform.
This is the third time now that we are waiting for our payment over weeks!
Emails are not replied to or ignored. We feel sorry for our students who feel very in between and don't understand why their payment is being held by Bookyogaretreats.

Date of experience: June 24, 2020
Italy
1 review
0 helpful votes
Follow Roberta G.
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Hello It was all beautiful, well organized, I Ve learned many New things about Tantra and Tantra yoga and dance, the teachers, no Need to Say, are special! They transmitted so much love and Joy during the course, they shined in the light of the Divine and Vishnu Guruji Also sent a blessing to US all'! It was awesome to feel the real connection through all over the world! Thank them Will not be enough to tell my hratitute! NAMASTÈ Roberta

Date of experience: June 16, 2020
BookYogaRetreats T. BookYogaRetreats Rep
over a year old

Thank you for sharing such a beautiful experience Roberta! Have a lovely day!

From the business

The World's Leading Yoga Travel Site. Read reviews, browse and compare prices, view pictures and book your yoga vacations at BookYogaRetreats.com!


bookyogaretreats.com
Founded in 2012
Amsterdam, Noord-Holland, Netherlands