Books A Million

I ordered an IN STOCK book for my daughter's birthday. Was told it would ship out 24-48hrs. Finally get an email that it was shipped. I keep checking the tracking number and the book makes it to Ohio, but then for some reason is shipped all the way to Seattle Washington. Mind you the book was going to Michigan. Contact customer service and tell them about the issue and how my daughter's birthday has come an gone. As how do I return the book and was told unless it's damaged I'll have to pay a fee to return it. I will never buy another book from them due to their choice to use a bottom teir shipping company to save a few dollars.

My main problem with BAM is using their discount coupons. I often get a $5 off $25 coupon. When I try to use it, the receipt says got $5 off on $25 purchase, but does not take off the correct amount. I must almost always go back to the store to get the correct amount I am owed. This has happened many times over the years. I have complained and told them to have management correct the problem. Nothing has been done. Two weeks ago, I used a $5 coupon, the receipt listed it, but no $5 was taken off. I returned to the store, showed the manager, and he saw I was correct. He gave me a $5 gift card to correct the problem. The cash register could not correct the problem. This week, I had a 20% off coupon. The receipt listed the discount, but did not give it to me. I did the math in my head and showed them what my charge would be and gave me a corrected receipt. When I got home, I used my calculator to figure out how much I should have received. They still owed me $1.86 that I have not gotten. I called a number the store manager gave me and explained the problems. The representative was no help, He said talk to the store manager who had already said he could do nothing. The representative said someone would call me back. So far, nobody has. If I was not so good at math (i have a Ph. D.), I would have been cheated out of hundreds of dollars over the last few years. I have complained numerous times about this problem and nothing has been done. How many of you out there do not go over their receipts like I do, and have been cheated. Tell everyone to check their receipts when using a coupon. It may say you got the discount, but most times you may not get the correct amount. They are cheating their members of thousands of dollars. Stay aware!

The first visit I was told I did not have an account - which I did pay for so on first visit, they then charged me for another account. Second visit they found BOTH accounts but refused to refund the error. I am a teacher and they required me to show proof which I did but they did not note it on both accounts. Third visit I went to purchase my items and a new person was at desk. When I told her about BOTH accts and to please make sure I rcvd my teacher discount she hit the total and didn't put in discount. To which I replied "it's fine forget about it today, I'm In a hurry". There were 3 employs not helping but rather sitting at the coffee shop talking and ignoring customers (2 in wheelchairs) and looking for help. The new person called over to the mgr and asked her to correct her error. Unfort the new person had not pulled the receipt for me after my payment went through and in her words it timed out it was out of paper. When the mgr asked me for the rcpt, I explained I wasn't given it but that I could pull up my bank acct to see if payment went through. Again reminding them I'm in a hurry, forget the discount and needed to leave. The mgr started flapping her arms (literally), pulling the bags out of my hands, and screaming at me top of her lungs, that it was my fault, she refused to give me my purchase items that were bagged and said she needed to have me prove I paid for them. Even tho the employee Verified the charge was approved as I pulled up my bank online to show the purchase posted. She told me to shut up and threw her hands into my face aggressively. Telling me again to just stop talking and wait. It was the WORST I have EVER been treated in my life. She refused to give me her full name and claimed to be the mgr- grey blonde, late 50's, RUDE and irrational person claiming her name was Phyllis. Once she pressed enough buttons she saw it had gone through and threw the bags at me! No apology whatsoever. She said "good luck complaining no one cares and I'm the mgr". I said I'll call corporate. I'm in charge of an large homeschool system and I will never use this company for mass orders or even 1 more book there. PLEASE GO TO B&N or AMAZON! Be warned do not go to canton, GA location!, she was aggressive and a clear bully.

Sara Anderson

Do not buy from BAM! Almost two weeks and my book is stuck in pre-shipment, even though the header of the email said "shipped". I go to my account and check UPS and it hasn't been shipped. They haven't even gotten the package. Took two emails to them to finally get a response several days later with some lame excuse that it is the UPS causing the delay and it will take 14 days to get to me--how about actually shipping it first? Do they not realize that most people buy from other places as well that use UPS? I get packages from UPS several times a week with no delays. Seeing other reviews, I am not the only one who has this issue and we all have been given the same response and no product. There are much better places to buy books from online. I had to escalate things with Paypal, and they sent in the same lame auto-response about UPS taking 14 days, when it has been stuck at "order information received" for TWO WEEKS. According to Google: "UPS has received the electronic transmission of shipment detail from the shipper and a label has been created for your shipment. UPS does not actually have possession of this package until there is an additional scan on the package."--They LIE to you about shipping things! This behavior is unacceptable!

Bought into the event thinking I would receive a signed book. Book arrived not signed. Wondering why I would pay $35 for a book they are selling for $20. Disappointed and dissatisfied with customer service response. BAM will never get my business again. Anyone else thought they were buying a signed book?

They shipped it and the books were amazing I love the options and very satisfied with the stuff I got I would recommend

I rarely write review, but was SO BAD that I could not imagine.
AVOID them like a PLAGUE!
Because of their IMPERTINENCE and IMPUDENCE.

I registered there, ordered something as well as their "Millionaire's Club" services, because they were pushing it really hard and also because I was getting free shipping with it.And after payment I got this email:
"Status: This item is no longer available and has been cancelled. Cancelled items are no longer available. Unfortunately these item(s) have been cancelled from your order in our system."

So, they are selling/offering something that they actually don't have, hm... I thought.
OK, so I went for refund ofcourse.And then... troubles start.

At first, they were just ignoring my emails.
I could not believe.

Then, after a while (I'm looking at the emails now, it's been 19 days! Of them not responding), I wrote them "Do you want me to ask for my money back via Paypal or what?".

Only AFTER THAT (3 weeks later!) they refunded me for cancelled items, but they were OPENLY REFUSING to give me back for their "Millionaire club" service. I told them I wasn't being using it, nor I plan to use it, it's just something that I don't need. I was dealing with Jena Richardson from their support and she was showing no interest to assist me on that matter.

Then I requested refund via Payapal - they were just simply ignoring it!
I never met company like that before!

Finally, I had to open dispute on Paypal, to resolve all that.
It took me some while and some nerves, but finally Paypal sided with me and AGAINST THE B. A.M.'s WILL refunded me.

It was not about the money, but about their INSOLENCE!
If such big company can't afford themselves to refund normal user for 25 bucks (oh boy, what a big pile of money!) for service one just doesn't need - that is just showing how GREEDY they are!

Really, trash of all trashes!

Shipping charges on top of service charges and just horrible service. Standard shipping not even an option... had to be express... with nearly the same delivery estimate. Rotten.

I found a set of books I was looking for, and at a reasonable price. I know they were available at the nearest BAM to me, because I called and checked. But the website sent me clear to the next county. When I tried to get a live person through Chat to fix it, no one responded for three days. Too late! How they did respond was flooding me in box with spam. And clicking on "unsubscribe" was useless. It just took me back to their home page with no option to unsubscribe. I'm sticking with Amazon.

Checked prices and decided to order from somewhere other than amazon for once. Ordered a book in OCTOBER! Said "processing" for months - then they just canceled end of Dec. Order elsewhere! 0/5 stars honestly.

I did a pre buy in April, 2021. The book release was November 23,21. I received an email that it was mailed out November 17. Well, here it is December 1 and no book. The tracking link doesn't work so I tried email their support address. Undeliverable. Finally found a phone number and customer service said it was in Arizona. I live in Las Vegas. Still no book. Everyone else has received this book from other companies. When I called they said it was a big order and there was nothing they could do. I will never order from them again.

Sent me the wrong book and made me drive over 80 miles to the nearest store to return it so they could process the correct order. Waited a month for the correct one to come just for them to say they never got the book. Called the store and they said they'll call customer service and when customer service said they were wrong they said the book (which by now was out of stock and likely will never be back in-stock) was not available and they'll give me a refund. All that time and effort for a simple refund. I asked for better compensation and Jena at customer service basically told me to go f myself. Thanks BAM!

I paid 46 dollars for 6 books, everything was going well, they took the money out of my account. Low and behold almost 3 weeks later they email me saying my card didn't go through, even thought it sure did. I contacted costumer service, and the women I was speaking with had an attitude and was talking to me as if I was incompetent. She went on to explain that some how my 46 dollars was used as a holding fee (yet I paid for shipping and handling and they said my books would ship, it was NOT a holding fee) then she explained that they would take an additional amount of money out of my account every time they were going to ship a book, even though I paid for all the books and their shipping fee and tax. Do not buy from BAM they will scam you, should have gone to Barnes and Noble!

I ordered a few manga volumes that all said were in stock but were out of stock on other websites so I was really happy. Except, a few days after I placed the order I got a notification that they were going to be delayed.
A few weeks later I got another notification that they'd all been delayed again. I called customer service and they were really rude about how people were still waiting since *MARCH* for the same manga I'd ordered. Why say they're in stock or have an in stock date if this isn't true?

Just order from RightStufAnime and deal with the wait with them, don't buy here

For someone like me (disabled) who can't drive particularly far, having the membership is fantastic. The fact that they use actual boxes is a far cry better than Amazon!
I've recently done a comparison and most times they're actually cheaper than Prime. Bravo! Keep up the good work, and you'll keep a customer for life.

I ordered the promised neverland volume 19 and kakegurui volume 6, neverland shipped between 2 days, i was really worried about the reviews people have left but i havent had any bad experiences in person or online. Kakegurui said it would take 2 to 4 weeks to ship ill update when it comes in.

Ordered some Loungefly Backpacks from them on a PREORDER, all other people that have ordered their same Backpacks from elsewhere gave gotten theirs weeks ago. Shady company obviously they sell items they are not getting. DO NOT BUY FROM THEM

Bought a digital book. Their version works best with Adobe Digital edition, which you have to log into with your BAM account. But it doesn't matter. File won't download on my iPhone and will download but not open on my laptop. $15 wasted and I'm sure I won't get a refund - should have gone to B & N.