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Book Outlet

3.1

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Book Outlet Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
294
value
1,578
shipping
1,578
quality
1,593

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38,476 reviews

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Arizona
1 review
0 helpful votes
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Overall it was awesome!
December 1, 2022

Overall it was awesome! Great discounted books, even hardcovers which was rare to see. They don't have like new new books, but over time they get added to the site which I thought was cool. The only thing I didn't like is when I got my books the box was really damaged which is caused from handling but the books we just placed in the books, no protection around them or anything. So if the box gets damaged a lot the books have a high chance of getting damaged. Personally this doesn't matter to me because a book is a book, as long as I can read it I'm fine and they also were discounted.

Date of experience: November 30, 2022
North Dakota
1 review
0 helpful votes
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Perfect condition
November 30, 2022

Other than the black mark (usually on bottom) of the book, they are in wonderful shape. Easy to track your shipment if you are as freaky and impatient as I am. So close to Christmas time- but I got my books FAST! Will order from them again for sure.

Date of experience: November 30, 2022
Texas
1 review
0 helpful votes
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The selection along with the discounted prices always makes Book Outlet my first stop when I'm searching to grow my library and knowledge. That may seem pretentious because it is, Book Outlet allows me to create a library without forcing me to sell the kitchen.

Date of experience: November 30, 2022
Florida
1 review
0 helpful votes
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The shipping is very slow and the package is always damaged.

Date of experience: November 30, 2022
Ohio
1 review
0 helpful votes
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Some of the books I've received have stickers on the covers from other retailers and I wish I knew if that would be the case before purchasing. In most cases, I'm able to remove the stickers but one of the hardback books on my last order had a weird sticker on the dust jacket that once removed, showed it was hiding a small tear in the cover. I understand this may just be par for the course for purchasing books at a discount, but just giving honest feedback as to how I feel about my purchases. The shipping time is also pretty slow, but the prices are can't be beat.

Date of experience: November 30, 2022
New Mexico
1 review
0 helpful votes
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I wasn't sure what to expect, but there were more poetry options here than most "outlet" sources. I will definitely use Book Outlet again!

Date of experience: November 29, 2022
Utah
1 review
0 helpful votes
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The prices can't be beat, but the shipping could use some improvement. Unfortunately, there was no packing materials in the box and a few books got dinged up in transit. Otherwise, I was very happy.

Date of experience: November 29, 2022
North Carolina
1 review
0 helpful votes
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Overall good experience but found out after placing the order that one of the books was unavailable and one book was damaged during the packing process

Date of experience: November 29, 2022
Ohio
1 review
0 helpful votes
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I got some amazing books for cheaper than normal prices!

Date of experience: November 29, 2022
Virginia
1 review
0 helpful votes
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They had exactly what I wanted
November 29, 2022

They had exactly what I wanted. The price and quality were perfect.

Date of experience: November 29, 2022
Texas
1 review
0 helpful votes
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I ordered two paperback children's books and they arrived perfectly!

Date of experience: November 29, 2022
Kentucky
1 review
0 helpful votes
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Great value, great shipping
November 29, 2022

Great value, great shipping. The price was very competitive and the product was exactly as described.

Date of experience: November 29, 2022
New Jersey
2 reviews
0 helpful votes
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I just recently ordered from Book Outlet for the first time and the order I received was fantastic. The books were all in excellent condition, I couldn't believe it for the price I paid. Since my first order I've placed several more and got a lot of Christmas shopping done. So happy I found Book Outlet, highly recommended!

Date of experience: November 29, 2022
Washington
1 review
0 helpful votes
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Thank you, thank you, thank you, I am so happy with my purchase, these Thoughts of Dog calendars make my day, everyone should get one, they are the cutest things ever, the price was fantastic, keep on doing what your doing, you made my day:-)

Date of experience: November 29, 2022
Rhode Island
1 review
0 helpful votes
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It was a very smooth and easy transaction. The great price was a nice bonus!

Date of experience: November 28, 2022
Illinois
1 review
0 helpful votes
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Great prices wishe had more of a selection but understand that inventory is based on many other factors.

Date of experience: November 28, 2022
New Jersey
2 reviews
2 helpful votes
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Fast, low cost books that I want to read — what more is there to say?

Date of experience: November 28, 2022
North Carolina
1 review
0 helpful votes
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Site easy to navigate
November 28, 2022

Site easy to navigate. Shipping was quick, quality of books great.

Date of experience: November 28, 2022
Kansas
1 review
0 helpful votes
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My favorite place to buy books, especially hardcovers and middle grade! Good selection and great prices and sales! Also love that there is a spot on listings for other books by the same author so if it's a series, you can see if they also have the other books in stock.

Date of experience: November 28, 2022
Massachusetts
1 review
0 helpful votes
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The ordering process was easy and the books shipped promptly. I was pleasantly surprised with the quality of books I received, and at such a reasonable price. I'm stocking a bookcase in a playroom for my grandchildren. These books are a perfect addition. Thank you.

Date of experience: November 28, 2022

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.com
Buffalo, New York, United States
+107
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