On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was excited to receive my books until I saw that one of my books had a big blue marker stain on it and there was an advertisement for a new HBO show (that cannot be removed; printed into the cover). I just wanted a new book. I didn't want a sticker advertising a new idiotic tv show, and I certainly didn't want a marker stain on a Christmas gift.
Shipping took a little while but it had a long ways to go to get to me but overall everything was great!
The experience was very positive. I found the book I wanted at the Book Outlet site, purchased it and "ba-bing" there it was.
Overall experience was good. Shipping took longer than expected and the box arrived torn apart enough that books could have slipped out. Thankfully they were all there.
My order took around a week to arrive. Books were in excellent condition.
Order was placed on Nov/16 and it has not shipped since then. Today is Dec/5. Opened a ticket with customer service reply me said order lost they can ship what ever in stock. One week past, I see nothing. Send email to cs and never got their reply also my ticket was closed left the problem still open. Very very bad experience.
So happy with the low price. Thank you! Will certainly order again b
They have great prices and pretty fast shipping at reasonable rates. My only problem is how they package the books to send them. The books are just put in the box and sent out - no bubble wrap or any packaging to keep them from banging into each other. My latest order had one book whose pages were bent back a little from having another books cover in them. Just wish they were a little more careful in packaging. But, great service and I'd buy from them again.
Book Outlet has allowed me to purchase books without the feeling of going broke.
I have been getting books from Book Outlet for a few months now and I absolutely love it! This is definitely one of my favorite book websites. The prices and sales are always great and they gave good selections.
I purchased 15 kids books. Mostly holiday board books with a few hard back classics like Charlie Brown Christmas. All books were on sale, the most expensive was $6. For all my books I only paid $45. They arrived in one week and all are in perfect condition!
I about the book outlet orders with multiple books. In each box there were books that were damaged, where the pages are bunched up, the spine is bent on hard covers and my latest package came with a hardcover book with the pages scrunched up, and the dust jacket is cut up. I am not paying for the return since the book was about $6, but I am disappointed to see the books handled and delivered this way. I will not be purchasing through book outlet any longer.
How am I just finding out about Book Outlet?! It seems too good to be true, but great books are really this cheap. Shipping was fast too. I'm so glad I now know about Book Outlet!
I ordered 8 books, all "almost new" or whatever the title is (?) and all 8 books were like brand new! But not the cost! Love it! Thank you!
Excellent! It is affordable and gives the chance also to students on scholarships to buy books!
It was a direct process of ordering and shipping in time.
I have had nothing but positive experiences buying books from Book Outlook. I have ordered used books from other sites but find this site my favorite. Wonderful customer service too!
I got excellent prices for the books I needed for gifts.
I prefer physical books but can't always afford them. The prices on your site are amazing and at first I thought they'd be too good to be true. The books arrived quickly. I will recommend you to my book club friends and I'll be back.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback. We apologize you had a bad experience with us, it is never our intention. A member of our customer experience team will be in touch with you shortly to help rectify this situation.