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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The price of these books is amazing and the shipping speed was pretty good! My only complaint is I am missing one of the books I ordered! I have emailed the company and will hopefully hear back soon!
Ordering was simple, price was good, and the book got here quickly and in perfect condition. I'd gladly order from them again.
Great price, slow delivery (2 weeks), a couple of the books have bent corners, All the books have a black marker stripe along the bottom edge. The books are not in bad shape...just not as pristine as anticipated.
I had a wonderful experience with Book Outlet. The books I ordered were incredibly cheaper than other sellers. And were brand new, top quality.
Book quality was perfectly fine, shipping was quick...although my daughter ordered her books before me I received my order first so she's a little jealous.
Books were relatively affordable, however, packaging has not been the best and as such some of the books got damaged along the way.
Delighted to get a bunch of crossword puzzle books at low prices, all were in very good shape.
Great experience as always purchasing from BookOutlet. Seamless web experience, easy checkout, fast & free delivery. I only wish the selection that was carried was even broader!
I thought it was going to be like a week until I would get them but it was like a week and a half but it was great. Books were in great condition and they were all there!
My books came in like new condition and I can't wait to read them! Thanks so much Book Outlet for your great, deal worthy, and high quality books!
I'm a very repeatable customer.
Great books, especially newer released ones, and in good condition.
I did not receive my books. I am very disappointed.
Overall, system is perfect except packaging.When products delivered to my address, there were two different boxes. They were damaged.I opende the boxes and some book were in bad condition.
Book was not as advertised. Much shabbier condition than description indicated.
Thank you, Dalia, for taking the time to leave this feedback. We are sorry the book wasn't in the condition you expected. If you haven't already done so, please feel free to reach out to a member of our customer experience team, who will be happy to help.
Always an excellent experience! Great prices on new books and I have yet to receive a damaged product!
I have been pleased with both the books offered and the customer service.
Great selection, prices, and great customer service! Books come in good condition.
Everything was great. The condition of the books after shipping is where the loss of a star happened. I don't expect perfection, and they were only a bit mangled. Just a hunk of packing paper would have prevented that. I do appreciate the sturdier shipping boxes though!
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave this feedback. We are sorry to read you did not receive your books, that would be very disappointing. If you haven't already done so, please do not hesitate to reach out to a member of our customer experience team ([email protected]) you will be happy to help.