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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I usually really enjoy shopping with Book Outlet, but this last time the books were packed haphazardly and a few were damaged upon arrival because of this.
Some of the books I purchased were marketed as paperback but i recieved a pocket book (aka mass market)
One book was cut all the way through the front cover. Disappointing when ordering new books.
I was a little disappointed, I received four damage books, but four out of twenty isn't too bad. First time having that many damage books in one order.
Thank you so much for taking the time to leave this feedback. We are sorry to read that 4 of your books were damaged, if you haven't already done so, please do not hesitate to reach out to a member of our customer experience team who will be happy to help.
Books were mailed to my daughter who recently moved out. Received a damaged book. Otherwise it was a good experience.
I have been a Book Outlet (and its predecessor) customer for over 25 years. The new boxes you have been using are junk. This is the second time in about a year my shipment arrived with the box destroyed. This time it looks like the box opened and the shipper just threw the books back in the box (no packing mat'l or restacking the books, just thrown back in) and wrapped the box in a bunch of tape. Two book jackets were damaged. These new boxes you are using can't take the weight. Afraid to buy any more books with the shipping & handling you are using.
Easy to navigate the site. Great selection of newer released books with great prices. Tracked shipping with good delivery time.
Great prices for quality books and calendar! It just took way longer than I expected to arrive.
The boxes arrived all crashed off and I was missing about a dozen books out of the 400 I ordered.
It was easy and the selection is great! I found exactly what I was looking for
Very pleased!
Ordered 6 items on 1/8 and received them all on 1/19. The items were packaged well and condition was like new.
Will definitely order from Book Outlet again.
Easy to use. Great price! Arrived in better condition than books I get from Amazon!
This book honestly looks brand new! Thank you so much!
I found a book published by the Library of America that I had been hoping to find someday.
No problems with purchase and very satisfied with books. Only problem was delivery. Having a horrible time with usps deliveries. Took 5 days of sleuthing but finally found my package. Do not blame book outlet for this in any way. Love the free shipping but would be willing to pay for delivery from FedEx or ups if available.
Thank you so much for leaving this feedback. We really appreciate it, we are sorry to read you had to sleuth for so long to find your books but we are so happy you found them! We will certainly pass this along as we are always looking for ways to improve our services.
Fast delivery and received everything in perfect condition! 10 stars
Thank you so much for taking the time to leave this feedback. We are so happy to read that you had a great experience!
Everything with Book Outlet has been great so far. I just received my first box. My box was open when I got home, but im not sure if it was from the warehouse or the delivery driver.
I love to online shop here. Great selection of books,craft things. The prices are great and the shipping is good price. Delivery of goods are always quick, I have never had a issue. Love this online shop.
I love the titles available and the prices. My only gripe is with the packaging itself. It leaves the books in a vulnerable position to get damaged.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave this feedback. We are sorry to read you received books in this condition, it does look like a member of our customer experience team was able to get in touch with you which we are happy to see. If you should have any other questions or concerns please do not hesitate to reach back out, as we are always happy to help.