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Book Outlet

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Book Outlet Reviews Summary

Book Outlet has a rating of 3.3 stars from 1,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 7th among Books sites.

service
375
value
1,799
shipping
1,799
returns
22
quality
1,834

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48,909 reviews

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Canada
1 review
0 helpful votes
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Great
November 29, 2022

I had a problem with one of the books I ordered and the problem
Was solved immediately! Good job

Date of experience: November 29, 2022
Canada
1 review
0 helpful votes
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Superb products for superb prices!
November 29, 2022

The online store is easy to navigate. The prices are awesone. Bought jigsaw puzzles for Christmas presents. Check out their store and find yourselves treasures.

Date of experience: November 29, 2022
Canada
1 review
0 helpful votes
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Awesome!
November 29, 2022

This was awesome, cheap books and fast shipping And wonderful book quality.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Delivery
November 29, 2022

My shipping address was my work address. The courier company delivered the package to my work but after hours when the doors were locked. He/she left it outside the front entrance doors. Anyone could have taken the package or it could have been destroyed by the rain. It was dropped off late Friday evening and the business did not open again until Monday. I had to travel 30 minutes into town to get the package. The courier should have kept it and delivered it on Monday during regular business hours like every other courier company.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Happy Customer
November 29, 2022

Found the book I was looking for, ordered, delivered, I am a happy customer.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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1/4 of order received
December 29, 2022

Hello. I received a partial order. Have not received the rest of my order. Wa an never sent an email explaining I wouldn't be getting my total order. I have placed a ticket which had goo do response time. However I still don't have resolution.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Great online book store
November 29, 2022

Everything is significantly cheaper then places like amazon and chapters. The books are new, and in good condition. Shipping is cheap, or free if you buy over 45$. Should always check this website first when looking for a book.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Disappointed
December 29, 2022

Books were very poorly packed and rubbed against one another during shipping, causing damage. Another book had been damaged before shipping by someone ripping off the price sticker. This was my first and last order with Book Outlet.

Date of experience: November 28, 2022
Canada
2 reviews
0 helpful votes
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Great books for GREAT PRICES
November 29, 2022
Updated review

Make this your first stop when looking for books. They have an incredible inventory and books are sold for fabulous prices. Plus shipping costs are LOW.

Date of experience: November 28, 2022

LOVE BOOK OUTLET
October 30, 2022
Previous review

LOVE BOOK OUTLET

Date of experience: October 30, 2022

All around great prices and easy to navigate website
October 25, 2022
Previous review

All around great prices and easy to navigate website

Date of experience: October 24, 2022

Easy to use the website and quick checkout
August 5, 2022
Previous review

Easy to use the website and quick checkout

Date of experience: August 5, 2022

Always fun looking for book deals
May 30, 2022
Previous review

Always fun looking for book deals

Date of experience: May 29, 2022

Always fun looking at books
April 16, 2022
Previous review

Always fun looking at books

Date of experience: April 15, 2022

A great site to buy books for great prices
April 7, 2022
Previous review

A great site to buy books for great prices

Date of experience: April 7, 2022

Site super easy to use
October 5, 2021
Previous review

Site super easy to use

Date of experience: October 5, 2021

Just fun looking through the titles and picking my...
September 22, 2021
Previous review

Just fun looking through the titles and picking my books

Date of experience: September 21, 2021

Had a little problem getting my coupon credit to work,...
July 12, 2021
Previous review

Had a little problem getting my coupon credit to work, but the person who helped me on line (Vanessa) was great in walking me through the process. This is my first order using my credits

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Books, books, books
November 28, 2022

Love the choices and prices. We are building my granddaughters library and this is the perfect way.

Date of experience: November 28, 2022
Canada
2 reviews
4 helpful votes
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Mostly O.K. It's a good business
November 28, 2022
Updated review

Mine was an order of 7 books & 1 desk calendar. All items were packaged well & delivered in a timely manner (& right to my door, which is a bonus). The Christmas stories of Charles $#*!ens (hard cover) was a book that slides into a sturdy outer protective housing that protects the book. While the book inside is pristine, unfortunately that book protector has rips on it (4 small), the bottom corners of it show wear & there is a slice (from a knife?) indented on the back of this protector (about the length of my baby finger). This is a Christmas gift for a friend. I will try to repair the tears somehow & hope the receiver doesn't mind the "knife gash" on the back. But, at least the book inside is undamaged. That is why I gave "3" stars.
Overall, it is an honest business & they have good prices & incentives. A quality control oversight, I think.

Date of experience: November 28, 2022

From a previous order (my 2nd one), one of the paper...
November 9, 2021
Previous review

From a previous order (my 2nd one), one of the paper back books I rec'd was faulty. The book had been cut on a "slant", skewing the centering of the type of each printed page. I wouldn't give this as a gift, but for the cost of the book... it would have been a hassle for me to return it. "Bargain" book shouldn't mean a faulty book, so buyer beware! (rest of order was O. K.)

Date of experience: November 9, 2021

2nd time ordering
October 23, 2021
Previous review

2nd time ordering. Now, I've got the hang of it (& it's convenient that the site holds onto some of my info to expedite things). Loads of good books. Good incentives, too!

Date of experience: October 23, 2021

First time purchasing here
October 19, 2021
Previous review

First time purchasing here. Check out was confusing. Back & forth to multiple screens. Also, a "pop up" came up to tell me my "guest account" (?) merged with my regular account & I was unaware I was ever logged in as a guest. Called for assistance (to make sure I was doing things right) & there was a fair amt. Of wait time with that. But, when rep came on the phone, all went well

Date of experience: October 19, 2021
Canada
1 review
0 helpful votes
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Great!
November 28, 2022

Great prices, reasonable delivery time, access to some books I wasn't able to find elsewhere. Overall, happy!

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Awesome
November 28, 2022

I was very pleased with the price and the speed in which I received the books.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Good value
November 28, 2022

Great value. The books were all recieved in excellent condition. I'm sure my grandchildren will love the book purchased.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Good prices, timely delivery
November 28, 2022

I got what I paid for, in the timeframe quoted from the get go. Smooth transaction

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Great site
November 28, 2022

I love ordering from you when I can. Always a great selection, great prices and fast delivery! Thanks

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Excellent service
November 28, 2022

The items were shipped and arrived very quickly. They were well packed and in perfect condition.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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My book outlet order
November 28, 2022

Was very impressed fast service brand new books and had great customer service when I needed help with my account
Will for sure pass this site onto my friends
And will be ordering more books
Thank you for this amazing site

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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First Experience
November 28, 2022

Very satisfied with the pricing. The book I received was in good condition. Delivery via Canada Post a little slow.

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Always impressed
November 28, 2022

I am forever impressed with the variety of selection in all categories. The prices are impossible to argue with. I often order books in bulk and am impressed by the care with packing my order. The boxes are a special quality to not break and keep the books safe.

Date of experience: November 28, 2022

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.ca
Thorold, Ontario, Canada