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Book Outlet

3.3

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Book Outlet Reviews Summary

Book Outlet has a rating of 3.3 stars from 1,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 7th among Books sites.

service
375
value
1,799
shipping
1,799
returns
22
quality
1,834

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48,909 reviews

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Canada
1 review
0 helpful votes
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Great books!
December 15, 2022

I ordered a couple of books I had been wanting for a while and some as presents! The prices were great considering how newly published they were and that they were hardcovers. It's hard to get books in Canada because of how expensive they have gotten. However, I think customers need to keep in mind that the books aren't brand new. Some are in great quality, while others are a bit banged up and one of the books I ordered, the cover was almost ripped in two, and another book had their pages bent in half. So they are readable books, but if a customer is the type that likes perfectly displayed books, I think they should pass on book outlet.

Date of experience: December 15, 2022
Canada
1 review
0 helpful votes
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Quick delivery
Amazing prices
A few books uve been wanting, they don't carry but for children's gifts it was good.

Date of experience: December 15, 2022
Canada
1 review
0 helpful votes
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Only thing I was concerned about was why it was delayed in getting to my mother in law. When I called I was told that it hadn't been sent because someone was checking about my mailing address and received address was different. When I spoke to someone the issue was corrected and book went out the next day.

Date of experience: December 15, 2022
Canada
1 review
0 helpful votes
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Excellent prices & selections!
December 15, 2022

Book outlet has very reasonable prices and love the fact that you can shop and earn aeroplan miles with bookoutlet.ca. Will definitely be ordering here again!

Date of experience: December 15, 2022
Canada
1 review
0 helpful votes
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Couldn't pick payment
December 14, 2022

Hello
I couldn't pick the payment details. I tried everthing. I took my selections out, put them back in. Deleted my account and started another one. Still could not pay. I have purchased before. I ended up calling. Which the hours are 9-4 M-F. I work 7-4 M-F. So not ideal. I got my books in the end. I think it took about 3 week in the end to order them.

Date of experience: December 14, 2022
Canada
1 review
0 helpful votes
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Awesome company
December 14, 2022

Very affordable and awesome service! Outstanding experience

Date of experience: December 14, 2022
Canada
1 review
0 helpful votes
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You get what you pay for
December 14, 2022

I appreciate the low prices however one of my white hard cover books came with black scuff marks all over it.

Date of experience: December 14, 2022
Canada
1 review
0 helpful votes
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I have no issues with Book Outlet at all. Prices were great, books are in great shape. But their delivery company sent my box to the WRONG HOUSE. I had to go onto another person's property to find my box. The other house didn't even have a proper house number on it so I don't know why the delivery person chose to leave it there?

Date of experience: December 14, 2022
Tennessee
2 reviews
0 helpful votes
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Best Customer Service
December 14, 2022

I have had to reach out to customer service and Book Outlet has handled my issues way beyond my expectations. They handled my issue (not BO's fault) with such ease and professionally in a very timely manner. I highly recommend doing your buying with the company.
Thank you so much Book Outlet!

Date of experience: December 14, 2022
Texas
2 reviews
0 helpful votes
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Great selection of books
December 14, 2022

There are so many books to choose from! There is a genre for every book lover and I really do appreciate that! I am so glad that Books Outlet was shared with me and now I am hooked lol!

Date of experience: December 14, 2022
Texas
1 review
0 helpful votes
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Great experience and a great value
December 14, 2022

I love book outlet. I'm an avid reader, and books are expensive. I can always find books from my TBR for much less on book outlet. While I love second hand book stores, they usually don't have anything I'm specifically looking for. Not to mention the free shipping is a great added perk.

Date of experience: December 14, 2022
Canada
1 review
0 helpful votes
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Great selection, great prices, quick delivery! I was very happy with my order and how quickly it arrived to my door. The site is easy to navigate. I will be returning customer and have already started to tell others about it.

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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Cheap and easy
December 13, 2022

Ordered and the book arrived less than a week later. Price of the book was significantly less than all other websites. Book came in great condition

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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New for half the price of used!
December 13, 2022

Had the book I was looking for (new) for half the price I found elsewhere for used. The store is great and the online inventory fantastic. Hard to beat.

Date of experience: December 13, 2022
Illinois
1 review
0 helpful votes
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Great service
December 13, 2022

Easy to order. Free delivery. Came with in a week. Great

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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Fast
December 12, 2022

Books arrived fast, my children are always excited when they see the book outlet box in the mail!

Date of experience: December 12, 2022
Canada
1 review
0 helpful votes
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Amazing prices and fast delivery. No complaints. Looking forward to ordering again and again.

Date of experience: December 12, 2022
Canada
1 review
0 helpful votes
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Mail order book vendor who is new to me
December 12, 2022

A friend and fellow reader recommended checking book outlet for bargains - found some good deals for Christmas. They arrived quickly, in good condition, well packaged. IAM in the process of placing my second order.

Date of experience: December 12, 2022
Canada
1 review
0 helpful votes
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Gifts on a Budget
December 12, 2022

I usually shop for myself or my kids on Book Outlet but this time I decided to check for a gift for my niece. I found a book that was exaclty what i was looking for. Had I bought this book anywhere else it would have been over the gift budget but since it was 75% off I was able to get it for her! (Originally over $40 but less than $10 on Book Outlet!)
Arrived within the same week I ordered and in perfect condition.

Date of experience: December 12, 2022
Canada
1 review
0 helpful votes
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Better than thrift!
December 12, 2022

I am so pleased with the books I received! They were in excellent condition and at these bargain prices you just can't go wrong!

Date of experience: December 12, 2022

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.ca
Thorold, Ontario, Canada