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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,631 reviews

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Canada
1 review
0 helpful votes
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Simple and easy
May 19, 2024

Simple and easy. Chose, paid, got. I have been wanting to try body candy for awhile. Glad I did.

Date of experience: May 9, 2024
Tennessee
1 review
0 helpful votes
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Love the options and the prices and free shipping and always great quality.

Date of experience: May 9, 2024
Illinois
1 review
0 helpful votes
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Great wonderful experience I would buy again I love the belly button rings

Date of experience: May 9, 2024
Alaska
1 review
0 helpful votes
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Body candy exceeded my expectations. Jewelry was top notch and it fit perfect. Delivery was fast too!

Date of experience: May 9, 2024
New York
2 reviews
0 helpful votes
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Easy to navigate and find what you're looking for! Great prices, too!

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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This was my first experience with a bad set of nipple rings but I overall love the quality and look.

Date of experience: May 8, 2024
Texas
1 review
0 helpful votes
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Perfect!
May 18, 2024

Perfect! Jewelry came in perfect condition! No issues with website or tracking

Date of experience: May 8, 2024
Georgia
2 reviews
0 helpful votes
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Easy to navigate website price range is awesome and quality of jewelry is the best!

Date of experience: May 7, 2024
Ohio
1 review
0 helpful votes
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I had no problems with ordering
May 17, 2024

I had no problems with ordering. It was simple and I received my order in just a few days.

Date of experience: May 7, 2024
Oklahoma
1 review
0 helpful votes
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Package came well wrapped and well presented. It took me a minute to figure out how to put it in (didn't read instructions first), but it was pretty easy. This one was too big, so I ordered the 8mm in silver and black. I will order from BodyCandy again.

Date of experience: May 7, 2024
Washington
1 review
0 helpful votes
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Awesome!
May 17, 2024

Awesome! Love every single thing that I received. The packaging is even reusable with some of the pieces so a definite bonus for sure.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Lots of products, plenty of discounts available, huge range and pretty pieces

Date of experience: May 6, 2024
Minnesota
1 review
0 helpful votes
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Love the jewelry, can't wait to wear them. Great communication, they let me know when my items would arrive and they came in a decent amount of time. Thank you

Date of experience: May 6, 2024
Maryland
1 review
0 helpful votes
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Very helpful and easy purchase, quick delivery time and very invested in customer service.

Date of experience: May 6, 2024
New Zealand
1 review
0 helpful votes
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I really loved how easy the app was to use and all the jewellery arrived very fast. The quality of the jewellery is amazing

Date of experience: May 6, 2024
Nevada
1 review
0 helpful votes
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10/10 thank you so much
May 16, 2024

10/10 thank you so much. I really enjoyed everything that came with my order

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Experience was great
May 16, 2024

Experience was great. I haven't worn all of my pieces yet, but each one of them are of satisfaction. Double nose hoops are so cool.

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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Not great
May 16, 2024

Not great. I received the wrong item the first time. Contacted customer service and they said they would send me the right one. Then I received the same exact piece as the first one I received.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Kansas
1 review
0 helpful votes
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Everything went great!
May 16, 2024

Everything went great! Package came in a timely manner and everything was packaged well

Date of experience: May 6, 2024
Rhode Island
1 review
0 helpful votes
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Very fast shipping
May 16, 2024

Very fast shipping. Arrived in great condition in a nice, cute box along with a small towel for polishing. Really great experience. Will be ordering from them again in the future.

Date of experience: May 6, 2024