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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,558 reviews

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Michigan
1 review
0 helpful votes
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It was very easy to order and get everything in. Thank you so much!

Date of experience: August 23, 2024
Washington
1 review
0 helpful votes
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I got the nose ring for the left nostril because I wanted a more secure fit than the L- shape gives me, however, these have a shorter post, which I didn't expect. They are too snug to be worn comfortably.

Date of experience: August 22, 2024
Florida
1 review
0 helpful votes
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Great the service is awesome only thing I don't like...
September 2, 2024
Updated review

Great the service is awesome only thing I don't like is when the bow turns green.

Date of experience: August 22, 2024

Great the service is awesome only thing I don't like...
September 2, 2024
Previous review

Great the service is awesome only thing I don't like is when the bow turns green.

Date of experience: August 22, 2024
Colorado
1 review
0 helpful votes
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I like how affordable the jewlery is
September 1, 2024

I like how affordable the jewlery is. I have noticed that the rose gold pieces I get have a tendency to tarnish over time and turn into silver (they are all surgical steel so it makes sense) but I wish they would keep their color and not leave green flecks when i decided to througholy clean my ears.

Date of experience: August 22, 2024
New Zealand
2 reviews
0 helpful votes
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I thought they were very efficient and the parcel arrived within 3 weeks. All were what they said they would be. The little Alien could have a bit more colour.They were all what I wanted. Thank you,.

Date of experience: August 22, 2024
Vermont
1 review
0 helpful votes
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Fun to browse but a little overwhelming
September 1, 2024

Fun to browse but a little overwhelming. Some of the nose hoops i ordered completely didn't fit my nose size so that was unfortunate.

Date of experience: August 22, 2024
Colorado
1 review
0 helpful votes
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Been having some top balls break and had to restock not been as happy with things lately

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2024
Michigan
1 review
0 helpful votes
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Refund failed
September 1, 2024

New review since the refund they issued turned into 2 new charges on my account. Even if they fix this it's extremely irritating. Seems like a scam same thing Door dash does. Makes you realize why online shopping sucks.

Date of experience: August 21, 2024
Nevada
2 reviews
0 helpful votes
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Very good quality products with a huge inventory to pick from

Date of experience: August 20, 2024
Australia
1 review
0 helpful votes
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Good idk what to say but it did take about 2 weeks to get in australia

Date of experience: August 20, 2024
Illinois
1 review
0 helpful votes
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Pretty easy, one of the things I bought didn't fit my piercing but that was because my piercer used a 1/4-1/2 inch bar. I'm using that one for another piercing.

Date of experience: August 18, 2024
West Virginia
2 reviews
0 helpful votes
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Great customer service
August 29, 2024

Great customer service. They quickly sent me a replacement ring.

Date of experience: August 18, 2024
Nebraska
1 review
0 helpful votes
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Ordering was easy
August 29, 2024

Ordering was easy. Online is so simple. Quit needling because it's rude.

Date of experience: August 18, 2024
Florida
1 review
0 helpful votes
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Delivered fairly quick
August 28, 2024

Delivered fairly quick. Love the size and comfort. No bad reaction to the material.

Date of experience: August 18, 2024
Washington
1 review
0 helpful votes
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It was a great experience
August 28, 2024
Updated review

It was a great experience. Decent selection to choose from.

Date of experience: August 18, 2024

Good selection
June 17, 2024
Previous review

Good selection

Date of experience: June 6, 2024
Oklahoma
1 review
0 helpful votes
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The product was exactly what was ordered but I received an EXCESSIVE amount of follow up emails, coupons, discount codes etc etc after ordering. I wound up marking the company as spam around the 10th email.

Date of experience: August 17, 2024
Illinois
1 review
0 helpful votes
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It was quick and easy!
August 27, 2024

It was quick and easy! I have been looking at all the earrings and just decided to finally buy something!

Date of experience: August 17, 2024
Georgia
2 reviews
0 helpful votes
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Very cool shopping experience and such a nice surprise coupon

Date of experience: August 17, 2024
Louisiana
1 review
0 helpful votes
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Ordering & website is great just wish I was able to shower with my jewelry.

Date of experience: August 16, 2024
Indiana
1 review
0 helpful votes
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It was good
August 26, 2024

It was good. I get a lot of emails. Kinda bummed one of my plugs shattered.

Date of experience: August 16, 2024