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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,626 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Great Shop look forward to more in the future
September 18, 2021
Updated review

Great Shop look forward to more in the future. Until then

Date of experience: September 18, 2021

Nice product it fits well and a great price...
September 11, 2021
Previous review

Nice product it fits well and a great price...

Date of experience: September 11, 2021

Product pictured seems nice
August 27, 2021
Previous review

Product pictured seems nice.

Date of experience: August 27, 2021
Colorado
1 review
0 helpful votes
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It was quick and easy and you suggested the right thing for me thank you

Date of experience: September 18, 2021
Florida
1 review
0 helpful votes
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Very easy
September 18, 2021

Very easy. Love the sites setup! Pictures of jewelry were accurate to what I received. Prices are fair, and shipment tracking gave me piece of mind. Definitely will be ordering from body candy in the future.

Date of experience: September 17, 2021
Kentucky
1 review
0 helpful votes
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Great shopping experience!
September 17, 2021
Updated review

Great shopping experience! Will repeat purchase for sure.

Date of experience: September 17, 2021

Great shopping experience
September 16, 2021
Previous review

Great shopping experience

Date of experience: September 15, 2021
Florida
4 reviews
17 helpful votes
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My real score is less than one star!
September 17, 2021

My real score is less than one star! I am not liking the no refund policy! There are actually no better choices on the 'exchanges only' portion! Body candy has lessened in my eyes!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Canada
1 review
2 helpful votes
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Never buy from them
October 17, 2021

After nearly 3 months of waiting for my order it has not arrived and they just blame the pandemic for shipping delays trying to reassure me that it's on it's way. Terrible customer service. If I could give less than one star I would.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
North Carolina
2 reviews
0 helpful votes
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I hope that these items are of good quality!
September 17, 2021
Updated review

I hope that these items are of good quality!
Really looking forward to wearing these!

Date of experience: September 16, 2021

I hope that these items are of good quality!
September 9, 2021
Previous review

I hope that these items are of good quality!
Really looking forward to wearing these!

Date of experience: September 8, 2021
Ohio
1 review
0 helpful votes
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I love the selection
September 16, 2021

I love the selection. And you send me great coupons!

Date of experience: September 16, 2021
North Carolina
1 review
0 helpful votes
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Good very quick
September 16, 2021

Good very quick. Found what I was looking for. Fast shipping too

Date of experience: September 16, 2021
Mississippi
1 review
0 helpful votes
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Just ordered hopefully it won't be long
September 16, 2021

Just ordered hopefully it won't be long. I love the earring

Date of experience: September 15, 2021
New York
1 review
0 helpful votes
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Quick and easy, just like it was shown, I would definitely order again

Date of experience: September 15, 2021
Oregon
1 review
0 helpful votes
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Very easy to navigate the website and, such cute designs on here too.

Date of experience: September 15, 2021
Texas
1 review
0 helpful votes
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All the super cute selections make it really hard to...
September 15, 2021
Updated review

All the super cute selections make it really hard to choose. I'm obsessed!

Date of experience: September 15, 2021

All the super cute selections make it really hard...
September 6, 2021
Previous review

All the super cute selections make it really hard to choose. I'm obsessed!

Date of experience: September 6, 2021
California
2 reviews
0 helpful votes
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Love body candy
September 15, 2021
Updated review

Love body candy. Always come back for more. Satisfied customer three times over.

Date of experience: September 14, 2021

Love body candy
September 7, 2021
Previous review

Love body candy. Always come back for more.

Date of experience: September 6, 2021
New York
1 review
0 helpful votes
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I love body candy
September 15, 2021
Updated review

I love body candy. All my body jewelry I buy from this store. Everything is decently priced and my orders always come pretty quick!

Date of experience: September 14, 2021

I love body candy
September 6, 2021
Previous review

I love body candy. All my body jewelry I buy from this store. Everything is decently priced and my orders always come pretty quick!

Date of experience: September 6, 2021
Florida
1 review
0 helpful votes
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It's was fast and such a great experience!
September 14, 2021
Updated review

It's was fast and such a great experience!. And their designs are absolutely amazing!.

Date of experience: September 14, 2021

It's was fast and such a great experience!
September 5, 2021
Previous review

It's was fast and such a great experience!. And their designs are absolutely amazing!.

Date of experience: September 5, 2021
Michigan
1 review
0 helpful votes
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One of the nose rings broke while I was putting it...
October 14, 2021
Updated review

One of the nose rings broke while I was putting it in

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021

One of the nose rings broke while I was putting it...
October 14, 2021
Previous review

One of the nose rings broke while I was putting it in

Date of experience: September 14, 2021
Oklahoma
1 review
0 helpful votes
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It was fine
September 14, 2021
Updated review

It was fine. The product I bought was ok looking. It just doesn't really look anything like the picture, and it looks a little cheap. I will probably still buy from here one more time but a diamond nose stud and not a moonstone. I think the diamonds will look a little better. I also wish the stones were bigger.

Date of experience: September 14, 2021

Good prices
September 6, 2021
Previous review

Good prices

Date of experience: September 6, 2021
Virginia
1 review
0 helpful votes
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Fast, easy, and so many options!
September 14, 2021
Updated review

Fast, easy, and so many options! Fast shipping! Would highly recommend!

Date of experience: September 14, 2021

Fast, easy, and so much to choose from!
September 6, 2021
Previous review

Fast, easy, and so much to choose from!

Date of experience: September 6, 2021
Illinois
1 review
0 helpful votes
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Most Stressful Online Order Ever
October 14, 2021

I would never recommend this business. The prices are great, but I have never had so many issues with buying something online! First, it took them 3 weeks just for my order to be shipped, even though I paid extra for VIP Processing. Then, they sent me a notification that my order had been delivered, even though it hadn't been delivered and still didn't come for 3 more days. And as if that all wasn't stressful and unprofessional enough, once my package finally arrived, the main item I wanted wasn't in it, and instead of contacting me about the item not being available, they decided to send me huge, black, shamrock-shaped ear gauges instead of the tongue ring i ordered and paid for. The whole ordeal was ridiculous and frustrating, then I didn't even get what I ordered. Needless to say, I will NEVER buy from BodyCandy.com again, and I would never recommend it to anyone.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2021