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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

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50,632 reviews

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Colorado
1 review
0 helpful votes
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Never even got it
October 20, 2021

I ordered two products in late August. It says it takes about a week or two for it to arrive and let's say it's now September 20. It was supposed to arrive on the 11th. I check to see if it's coming and it says "failed" and returned to sender. I ask for a refund as it has already taken too long and isn't even in my possession and they can't do that. Just go to a jewelry store and pick something out— there will probably be MORE selection and you will HAVE the product in your hands.
Absolutely disappointing. You want to buy yourself something nice to feel pretty and even that is a struggle! Have even talking to Support for days. About to give up because this process is absolutely ridiculous to deal with for just two products!
* I would share a picture but I don't have the products, it would just be my empty hand*

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2021
Colorado
2 reviews
0 helpful votes
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Nice selection reasonable prices like online shopping

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
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Shipping took 10 days but totally worth it favorite place to buy body jewelry

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
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……………………………………………………………………………………………………………………….,.,,,

Date of experience: September 20, 2021
Georgia
1 review
0 helpful votes
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It's a great fit at a great price!
September 20, 2021

It's a great fit at a great price! Exactly what it said it was!

Date of experience: September 20, 2021
Rhode Island
1 review
0 helpful votes
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It was overall good but the playboy logo on my hoop fell off

Date of experience: September 19, 2021
South Carolina
1 review
0 helpful votes
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Everything from the shopping experience to the receipt of my merchandise was excellent!

Date of experience: September 19, 2021
Illinois
1 review
0 helpful votes
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It was great love the products super comfortable and cute loved them overall

Date of experience: September 19, 2021
Massachusetts
1 review
0 helpful votes
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This is too much required work but y'all amazing and beautiful

Date of experience: September 19, 2021
North Carolina
1 review
0 helpful votes
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I love body candy I seriously would promote for them their products are amazing, cute and stylish and very affordable I'm a long time customer just ordered the septum nose rings and the order always come on time and quickly I recommend body candy to anyone whenever I go out people always compliments my jewelry I always say "SHOP BODY CANDY!" You'll get hooked literally lol

Date of experience: September 19, 2021
California
2 reviews
0 helpful votes
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I love how its so easy to checkout without creating an account on most shopping sites and the items actually show up

Date of experience: September 19, 2021
Florida
2 reviews
0 helpful votes
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Quick and easy purchase and delivery, no issues with either

Date of experience: September 19, 2021
Illinois
1 review
0 helpful votes
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Love it, very simple and rewarding
September 19, 2021
Updated review

Love it, very simple and rewarding. Got exactly what I ordered for affordable prices and in good timing. Beautiful pieces, comfortable too. Will definitely use this site again.

Date of experience: September 19, 2021

Love it, very simple and rewarding
September 19, 2021
Previous review

Love it, very simple and rewarding

Date of experience: September 19, 2021
Massachusetts
1 review
0 helpful votes
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It's was all around a great experience
September 19, 2021

It's was all around a great experience. I love most of the jewelry it got.

Date of experience: September 18, 2021
Mississippi
1 review
0 helpful votes
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Awesome made it easy I don't wanna put 50 characters but this is the o luke place I buy my nose piercings

Date of experience: September 18, 2021
Oregon
1 review
0 helpful votes
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Quick and easy beautiful products and my granddaughter pick the pieces out we will shop for more for sure thank you

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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I always have a great experience with BodyCandy. They always ship out the products quickly and arrive quickly. I always go back to BodyCandy, they are my favorite jewelry company for my piercings.

Date of experience: September 18, 2021
Tennessee
1 review
0 helpful votes
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Wonderful experience other than not receiving one of the items on my order because it was on back order. I recieved a note in the box saying it was credited to my account so I'll try to use that and contact for any further issues

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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Returning customer, my daughter and I love all the jewelry we've received!

Date of experience: September 18, 2021
Ohio
1 review
0 helpful votes
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Shipping took longer than advertised
October 18, 2021

Shipping took longer than advertised.

5mm to 6mm Purple Body Piecing Ball Removal Tool does not work advertised, the balls do not fit into the ends at all.

Date of experience: September 18, 2021