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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,697 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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The shipping doesn't take a long time and it's great I always get what I ordered.

Date of experience: September 24, 2021
Hawaii
1 review
0 helpful votes
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Everything I bought was affordable and of very good quality! I recommend BodyCandy to anyone who is thinking of purchasing new jewelry.

Date of experience: September 24, 2021
Arizona
1 review
0 helpful votes
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Shopping was fine
September 24, 2021

Shopping was fine. Delivery was fast. Most products were ok.

Date of experience: September 23, 2021
Virginia
2 reviews
0 helpful votes
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Fast shipping, and amazing quality
September 24, 2021

Fast shipping, and amazing quality. Will be ordering again.

Date of experience: September 23, 2021
Indiana
1 review
0 helpful votes
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Got it here fast!
September 23, 2021

Got it here fast! Love the quality of the jewelry too!

Date of experience: September 23, 2021
Virginia
1 review
0 helpful votes
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Very easy to navigate especially with looking for a specific gauge size

Date of experience: September 23, 2021
Nevada
1 review
0 helpful votes
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Truly satisfied with the customer service, thank you!

Date of experience: September 23, 2021
Wisconsin
1 review
0 helpful votes
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Super cute and affordable i love all of them thank you guys so much for making me sexy

Date of experience: September 23, 2021
Florida
3 reviews
0 helpful votes
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Everything I have ordered was high quality, great price, and fast delivery. I tell everyone to check out the site, my new go to site for body piercing.

Date of experience: September 23, 2021
Illinois
1 review
0 helpful votes
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Body Candy is always a very nice and easy shopping experience! I also love the deals that I get to choose from on a weekly basis! Great job to the Body Candy team!

Date of experience: September 23, 2021
Wisconsin
1 review
0 helpful votes
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I am disappointed as I thought the gem was bigger on 2 of the items I ordered. I am having a very difficult time finding an 18 gauge Labret with a 3 or 4 gem. I spoke to my body piercer and was told to order 18 gauge with a gem that is 3 or 4. I assumed when looking on your site the 3 mm was what I needed. When I received them today, it is not what I thought I was getting.

Date of experience: September 23, 2021
New Jersey
1 review
0 helpful votes
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Great product and great customer service
September 23, 2021

Great product and great customer service. Was able to help with all of my replacement needs

Date of experience: September 23, 2021
Texas
1 review
0 helpful votes
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Amazing quality, received it quickly
September 23, 2021

Amazing quality, received it quickly. I've been ordering from here since my first nose piercing!

Date of experience: September 23, 2021
Ohio
1 review
0 helpful votes
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It was easy to locate what my fiance wanted. She loved it. Apparently she has been shopping with you for a few years now.

Date of experience: September 23, 2021
Ohio
1 review
0 helpful votes
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Multiple plugs that I added to my cart defaulted to a different size when added, without my knowledge.

Date of experience: September 23, 2021
Alabama
1 review
0 helpful votes
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Shipping was quick, products are absolutely great quality.

Date of experience: September 23, 2021
Louisiana
1 review
0 helpful votes
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Happy with the products and the store
September 23, 2021

Happy with the products and the store. Lovely items and great prices with the coupons I receive.

Date of experience: September 22, 2021
New York
1 review
0 helpful votes
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I love shopping with Bodycandy because they have great jewelry for amazing prices. I had one small issue with earrings that cause a reaction, but the team handed the situation well. Overall would recommend shopping with them!

Date of experience: September 22, 2021
South Dakota
1 review
0 helpful votes
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Customer service is not the best
October 23, 2021

Customer service is not the best. Trying to cancel my order before it had even sent (my mistake on my order), and they couldn't. Days later it sends me that it shipped. Now I have got to do the entire return process, when likely it could have been stopped before this. Not ideal.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2021
Georgia
1 review
0 helpful votes
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Easy to use website, fast shipping and great product

Date of experience: September 22, 2021