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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,516 reviews

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
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Good, explained it very well for me to understand. Thanks

Date of experience: October 28, 2021
Oklahoma
1 review
0 helpful votes
Follow Kymber A.
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I have purchased jewelry from you guys in the past and have never been dissatisfied until now.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 28, 2021
Minnesota
1 review
0 helpful votes
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I've ordered from other companies and the hoop rings with any type of add ons have broke on me and this is very sturdy, will definitely be purchasing more in the future!

Date of experience: October 27, 2021
Wisconsin
1 review
0 helpful votes
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No particular issues pertaining to customer service :)

Date of experience: October 27, 2021
Tennessee
2 reviews
0 helpful votes
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It's been really good fast delivery overall best I...
October 27, 2021
Updated review

It's been really good fast delivery overall best I ever gotten

Date of experience: October 27, 2021

It's been really good
October 23, 2021
Previous review

It's been really good

Date of experience: October 23, 2021
Canada
1 review
0 helpful votes
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Shipping was fast and I'm satisfied with what I bought

Date of experience: October 27, 2021
Florida
2 reviews
0 helpful votes
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I love the site!
October 27, 2021
Updated review

I love the site! I'm honestly obsessed and feel really comfortable with purchasing.

Date of experience: October 27, 2021

I love this site
October 6, 2021
Previous review

I love this site.

Date of experience: October 6, 2021
North Carolina
1 review
0 helpful votes
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Your products and advertising is very misleading. It is not at all what I wanted or was under the impression I was getting.

Date of experience: October 27, 2021
Minnesota
1 review
0 helpful votes
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Fast delivery and love ordering from you guys! Definitely have a lifetime customer with me

Date of experience: October 27, 2021
New York
1 review
0 helpful votes
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Always a pleasure!
October 27, 2021

Always a pleasure! I recently got my nose pierced and this is the first store I shopped for my jewelry.

Date of experience: October 27, 2021
Georgia
1 review
0 helpful votes
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Smaller than I expected but I still love it shipped in about 5 days

Date of experience: October 27, 2021
Minnesota
1 review
0 helpful votes
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Good product fast shipping excellent customer service

Date of experience: October 27, 2021
California
2 reviews
0 helpful votes
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Piercing arrived very quickly
October 27, 2021

Piercing arrived very quickly. The packaging was well done.

Date of experience: October 26, 2021
Washington
1 review
0 helpful votes
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2 out of the 3 rings caused an infection and were uncomfortable. I'm not healed enough to try the third piercing I bought but I have doubts it will workout. One of my horshoe piercings came bent.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Canada
1 review
0 helpful votes
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Loving going through all the pages that you've got of gorgeous jewelry. I can't wait to get all my favourites!

Date of experience: October 26, 2021
Missouri
1 review
0 helpful votes
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Very easy to navigate website & super quick shipping:-)

Date of experience: October 26, 2021
New Jersey
1 review
0 helpful votes
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This website has so much options to pick on and it's very easy to purchase

Date of experience: October 26, 2021
Canada
1 review
0 helpful votes
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Experience was great!
October 27, 2021

Experience was great! The nose hoops are to small, so i can't use them. Overall everything was good

Date of experience: October 26, 2021
Canada
1 review
0 helpful votes
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Really nice and helpful customer service. All products I've received are great quality, my only complaint is some navel jewelry is big on me, other than that they're great!

Date of experience: October 26, 2021
Canada
1 review
0 helpful votes
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Reçu assez rapidement
October 27, 2021

Reçu assez rapidement. Bon rapport qualité prix. Reste à savoir si ça va ternir avec le temps. Sur les 8 bijoux commandé seulement 2 ont été décevant. Un dont l'éclat n'était pas celle que je pensais et l'autre seulement parce que le bijoux pendant n'est pas la même teinte que la boucle. Pour tous les autres je suis vraiment ravi

Date of experience: October 26, 2021