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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,536 reviews

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Texas
1 review
0 helpful votes
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Over all 9.7 if a package gets off track you may have...
December 9, 2021
Updated review

Over all 9.7 if a package gets off track you may have to wait a little longer but it is so Worth it!

Date of experience: December 9, 2021

Real cool website with a lot of cool items
December 3, 2021
Previous review

Real cool website with a lot of cool items<3

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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You guy's have all my belly rings here. I will be shopping here more often

Date of experience: December 9, 2021
Arizona
1 review
0 helpful votes
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Good, coupon was applied, fast shipping and bubble packaging

Date of experience: December 9, 2021
Oregon
1 review
0 helpful votes
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This is my first time ordering from Body Candy and I can not complain! The shipping was quick and the piercings just looked like the images! Will def purchase again <3

Date of experience: December 9, 2021
Virginia
1 review
0 helpful votes
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Needed a solution for mammogram and these were the ticket.

Date of experience: December 9, 2021
Canada
1 review
0 helpful votes
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Awesome as always!
December 9, 2021

Awesome as always! Never disappointed with product received

Date of experience: December 9, 2021
New York
1 review
0 helpful votes
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Nice but i I wasn't able to put one of them through my nose piercing and the other was too big

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 9, 2021
Canada
1 review
0 helpful votes
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No issues!
December 9, 2021

No issues! The shopping and payment was straight forward.

Date of experience: December 9, 2021
Minnesota
1 review
0 helpful votes
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Shipping took a little longer because of the one ring I had customized but it still got to me on time and I was happy about that

Date of experience: December 9, 2021
Jamaica
1 review
0 helpful votes
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Very Pretty but got an infection and it changed colour
December 9, 2021
Updated review

Very Pretty but got an infection and it changed colour

Date of experience: December 9, 2021

It's been good
November 13, 2021
Previous review

It's been good

Date of experience: November 12, 2021
GB
1 review
0 helpful votes
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Good service and kept me updated with my order. I would use again and recommend them

Date of experience: December 8, 2021
Illinois
1 review
0 helpful votes
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Super cool, beautiful options that were very affordable! Though I'm sad you don't have any jewelry specific toward labret piercings. :/

Date of experience: December 8, 2021
Georgia
1 review
0 helpful votes
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Great quality earrings
December 9, 2021
Updated review

Great quality earrings. Third time buying. I would definitely shop here again

Date of experience: December 8, 2021

This is my second time ordering and I am excited for...
November 2, 2021
Previous review

This is my second time ordering and I am excited for my order to come in.

Date of experience: November 2, 2021

Easy and quick
October 13, 2021
Previous review

Easy and quick

Date of experience: October 13, 2021
District of Columbia
2 reviews
1 helpful vote
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Not impressed
January 8, 2022

I had a difficult time checking out and the sizes were all correct, some how two of my items ordered got switched in size. I contacted customer support and gave them the order number and SKU numbers. They will take a return but it has to be within 15 days or they charge you 10% and you have to pay for shipping as well. The company is in New York and I'm out of the South, I'll lose money either way. There is no sense of returning but they lost a loyal customer. FIX YOUR WEBSITE CHECKOUT. I ordered 13 items meaning 10 were the same size you think they would put two and two together while packaging.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2021
Florida
1 review
0 helpful votes
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Haven't received the items yet but i have high hopes
December 8, 2021
Updated review

Haven't received the items yet but i have high hopes

Date of experience: December 8, 2021

It's been 4 days and i haven't even gotten an order...
January 2, 2022
Previous review

It's been 4 days and i haven't even gotten an order confirmation

Date of experience: December 2, 2021
New Jersey
1 review
0 helpful votes
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Great
December 8, 2021

Great - no issues, came quickly, large selection of jewelry

Date of experience: December 8, 2021
Michigan
1 review
0 helpful votes
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Overall it was a great experience
December 8, 2021

Overall it was a great experience. I purchased mine during a sale and it was great. I was so excited when they came in. My first jewelry swap since healing and I'm so happy with the products!

Date of experience: December 8, 2021
Puerto Rico
1 review
0 helpful votes
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Easy search
December 8, 2021

Easy search. Easy checkout. Beautiful pieces. I loved it

Date of experience: December 8, 2021
Pennsylvania
2 reviews
0 helpful votes
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The website was mostly easy to use!
December 8, 2021

The website was mostly easy to use! I wish there was a better filter system to find my specific guage size though!

Date of experience: December 8, 2021
California
1 review
0 helpful votes
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Great site and so many nose ring options. I didnt even know there was such a place until i found this

Date of experience: December 8, 2021