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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,509 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Website is structured well and easy to use. I have been happy with everything i have ordered. Shipping can take awhile and tracking process isn't perfect but other than that it's great, quick and helpful customer service.

Date of experience: January 28, 2025
Indiana
1 review
0 helpful votes
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Body candy is amazing
February 7, 2025

Body candy is amazing. The only issue is that I was not able to use the app to order because it kept telling me to unselect the shipping insurance but when I would try it would not let me.

Date of experience: January 28, 2025
North Carolina
1 review
0 helpful votes
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First time ordering from them and I'm definitely not disappointed and definitely going to be ordering some more soon

Date of experience: January 27, 2025
Virginia
1 review
0 helpful votes
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Great
February 7, 2025

Great. Customer service was extremely helpful. Shipping was quick and reliable

Date of experience: January 27, 2025
Maryland
1 review
0 helpful votes
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This is such a good place to shop for piercings of all kinds. They have a bunch of different colors and designs that you wouldn't find anywhere else!

Date of experience: January 26, 2025
Michigan
1 review
0 helpful votes
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Never had an issue and fast delivery
February 5, 2025

Never had an issue and fast delivery. Awesome variety. An never have to wear about them not carrying my size.

Date of experience: January 26, 2025
New Zealand
1 review
0 helpful votes
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Good
February 4, 2025

Good. Delivery to NZ took about 2 weeks. Haven't used all piercings yet just one belly bar. Cute signage. Appear good quality.

Date of experience: January 25, 2025
New York
1 review
0 helpful votes
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I have been bombarded with email begging to spend more money, & asking me to do their marketing in the form of a street team

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 25, 2025
Texas
1 review
0 helpful votes
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Everything came perfect
February 4, 2025

Everything came perfect. Took a while but other than that it was great.

Date of experience: January 24, 2025
Ohio
1 review
0 helpful votes
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Love the nose rings
February 3, 2025

Love the nose rings. Shipping took a bit longer than i expected.

Date of experience: January 24, 2025
Alabama
1 review
0 helpful votes
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Super quick shipping, when USPS shipped my package to the wrong location, I still received notifications about when they shipped it to the correct location, and I was able to look at the tracking the whole time without having any issues.

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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Great experience!
February 2, 2025

Great experience! Good service! Great experience! Good service!

Date of experience: January 23, 2025
Maryland
1 review
0 helpful votes
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Good
February 2, 2025

Good. Long time customer, i always come back………………………………

Date of experience: January 23, 2025
Canada
1 review
0 helpful votes
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Waited almost a month to get my order
February 2, 2025

Waited almost a month to get my order. No tracking information was given, and when the order showed up there was a note that said the item I ordered was out of stock. Would have been nice to know it was out of stock because I would have cancelled my order since it was 1 of 2 items I ordered

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2025
Connecticut
1 review
0 helpful votes
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I truly love bodycandy, i always shop there all the time for the belly piercings and nose piercings

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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Usually i have no issues but there were a few complications this time but they fixed it!

Date of experience: December 25, 2024
California
1 review
0 helpful votes
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I have bought other times and everything has gone perfectly but the last purchase, the wings of the dragonfly are black as if burned, I didn't like my last purchase at all

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2025
California
1 review
0 helpful votes
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This was the easiest going experience I've ever had with online purchasing

Date of experience: January 21, 2025
Missouri
1 review
0 helpful votes
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My order processed as usual, fast and easy
January 31, 2025
Updated review

My order processed as usual, fast and easy.
I was happy at first but I noticed my nose turned GREEN. I knew it wasn't real silver however, I didn't think that would happen.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2025

My order was shipped quickly and I received updates...
December 3, 2024
Previous review

My order was shipped quickly and I received updates through out.

Date of experience: November 22, 2024
Ohio
1 review
0 helpful votes
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Loved them
January 31, 2025

Loved them. Great quality will definitely buy again. Great pricing aswell

Date of experience: January 20, 2025