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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,557 reviews

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Iowa
1 review
0 helpful votes
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These were super cute
March 2, 2022

These were super cute. Especially for Valentine's day.

Date of experience: March 2, 2022
Illinois
1 review
0 helpful votes
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The jewelry is cheap & could infect someone. That's not okay.

Date of experience: March 2, 2022
Texas
1 review
0 helpful votes
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Good quality
March 2, 2022

Good quality. Fast shipping. I had no problems with my purchase.

Date of experience: March 2, 2022
Pennsylvania
1 review
0 helpful votes
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It was great, I really liked the jewelry itself and I wear it all the time

Date of experience: March 2, 2022
Minnesota
1 review
0 helpful votes
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Everything went very smoothly
March 2, 2022

Everything went very smoothly. The piercings came in perfect condition and were easy to put in. Were really cute and of good quality.

Date of experience: March 2, 2022
Texas
1 review
0 helpful votes
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Great!
March 2, 2022

Great! Only suggestion would be to give "newbies" a realistic way of "seeing" gauge/lengths/etc. Vs just the #s/mm/measurements/etc. We have NO idea what the #s mean yet. I would've ordered more.

Date of experience: March 2, 2022
District of Columbia
1 review
0 helpful votes
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I love body candy, they have a mass variety with multiple color variations! Some are for me others aren't but I would def recommend.

Date of experience: March 2, 2022
Washington
1 review
0 helpful votes
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Always great finds and quick delivery
March 2, 2022
Updated review

Always great finds and quick delivery.
Never a bad product

Date of experience: March 2, 2022

Always a good experience
December 7, 2021
Previous review

Always a good experience

Date of experience: December 7, 2021
Massachusetts
1 review
0 helpful votes
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The jewelry is really pretty thank you so much! Will def order again

Date of experience: March 2, 2022
Oklahoma
1 review
0 helpful votes
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Please Do Better
April 1, 2022

I am pretty sporadic when it comes to buying from them. But honestly, out of the times I have bought from them either the quality of the jewelry is cheap or malfunctioned. Great concepts to the design, but terrible color fading, gem-popping out, or jewelry malfunctions. The latest gripe has been this VIP handling they are advertising. I bought expedited shipping AND VIP processing. This was Sunday Morning, you would think that they would have even attempted to get it to the post office. Absolutely not. They created the label... but did not ship it. This isn't the only time I paid for expedited shipping and they held on to my package. Once they told me "It was because I ordered 14k gold, and that takes at least 2 weeks to process".

I'm now asking for a refund, and go figure it's a bot telling me to track my order. At this point, I just want to deal with another body jewelry supplier. It's too many gambles for a gift-giver like me.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2022
Alabama
1 review
0 helpful votes
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Website is user friendly, checkout was fast and easy, and I love that the items in my cart were still there when I got ready to submit my order.

Date of experience: March 1, 2022
Tennessee
1 review
0 helpful votes
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My experience was good
April 1, 2022

My experience was good. I was able to find what I want.

Date of experience: March 1, 2022
Pennsylvania
1 review
0 helpful votes
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The service and shipping is great
March 2, 2022

The service and shipping is great. I order and it's doesn't take long for me to receive. I have told other friends and I know they order stuff too. Company is awesome thank you.

Date of experience: March 1, 2022
Indiana
1 review
0 helpful votes
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You gave me free shipping until it was time to pay. I didn't understand that!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2022
Massachusetts
1 review
0 helpful votes
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It was easy and I'm new to piercings so it was nice

Date of experience: March 1, 2022
Canada
1 review
0 helpful votes
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My experience was good, body candy followed up to confirm I received my item which was appreciated. Just make sure you know what size piercings to get!

Date of experience: March 1, 2022
GB
1 review
0 helpful votes
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Good communication and quick delivery, always kept me updated.

Date of experience: March 1, 2022
Louisiana
1 review
0 helpful votes
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Overall fine but the horseshoe broke within the first two days of me wearing it. Very dissappointing.

Date of experience: March 1, 2022
Virginia
1 review
0 helpful votes
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Love love love buying from here!
March 1, 2022

Love love love buying from here! Shipping is super fast and I love finding new jewelry

Date of experience: March 1, 2022
Tennessee
1 review
0 helpful votes
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Will continue to order from this company, love everything I have ordered so far

Date of experience: March 1, 2022