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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,508 reviews

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New York
1 review
0 helpful votes
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Takes a while to search through the store but usually find something I like

Date of experience: March 13, 2022
Nevada
1 review
0 helpful votes
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I love the jewelry I get here!
March 13, 2022

I love the jewelry I get here! I'm never disappointed from the products I purchased here.

Date of experience: March 13, 2022
California
1 review
0 helpful votes
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You were out of the original jewelry I purchased so it took a long time to get my order because i had to change it

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2022
Missouri
1 review
0 helpful votes
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Everything was great
March 13, 2022

Everything was great. Easy to order love what I received. Will continue my monthly subscription.

Date of experience: March 13, 2022
Virginia
1 review
0 helpful votes
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Great!
March 13, 2022

Great! It shipped very fast and arrived on time. The jewelry I ordered was great quality.

Date of experience: March 13, 2022
Florida
1 review
0 helpful votes
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The jewelry is nice but some designs aren't the best. My hoop is too small but that's my bad. Idk measurements

Date of experience: March 13, 2022
GB
1 review
0 helpful votes
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I had returned an item and got store credit, unfortunately one of the items I chose to use my store credit wasn't available but was able to find another. There was a bit of confusion with emailing about which items I wanted, basically ordered 3 items but 2 of those I wanted a pair, after 4/5 emails it was eventually sorted and I got my items. Other than that had no issues and using the store credit was such a easy process, actually glad they offer credit rather than a refund because theres always stuff I'm looking to buy from the site but always say "maybe next time".

Date of experience: March 13, 2022
Washington
1 review
0 helpful votes
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Checking out with the shop app was dumb easy. Made the purchase super fast.

Date of experience: March 13, 2022
Colorado
1 review
0 helpful votes
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I had a pleasant experience and the items arrived pretty fast! Which I appreciate.

Date of experience: March 12, 2022
Alabama
1 review
0 helpful votes
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It was a very great experience for me. I really liked the jewelry.

Date of experience: March 12, 2022
California
1 review
0 helpful votes
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Quick delivery with secured packaging.
Very informative regarding package tracing and very easy to use!

Date of experience: March 12, 2022
Florida
1 review
0 helpful votes
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Top-shelf products
March 13, 2022

Top-shelf products - I am fully satisfied with my purchase

Date of experience: March 12, 2022
South Dakota
1 review
0 helpful votes
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Delivery was fast, one thing that did disappoint me is that body candy will change the gauge if they don't have that in stock when you add it to the Cart. I didn't notice and ended up with items that were the wrong gauge in a couple orders. I will be paying better attention now.

Date of experience: March 12, 2022
California
1 review
0 helpful votes
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Order arrived quickly
March 13, 2022

Order arrived quickly. Very satisfied with my purchase. I really like the twist belly ring.

Date of experience: March 12, 2022
Georgia
1 review
0 helpful votes
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Customer service is great, I love my new piercings, I wish my nose piercing was placed differently because then I would really enjoy my new jewelry

Date of experience: March 12, 2022
Maine
1 review
0 helpful votes
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Receive a lot of coupons and credits from them but after the first pair almost ruining my ears, I don't dare get anymore

Date of experience: March 12, 2022
California
1 review
0 helpful votes
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I liked the options, my lack of reading comprehension skills kinda screwed one thing for me the rest was wonderful

Date of experience: March 12, 2022
Pennsylvania
1 review
0 helpful votes
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Fast easy ordering and shipping
March 13, 2022

Fast easy ordering and shipping. Great selection a d value you can order so many different pieces of jewelry.

Date of experience: March 12, 2022
Canada
1 review
0 helpful votes
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Date of experience: March 12, 2022
Canada
1 review
0 helpful votes
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All products I have off from this company our premium and I and I will always recommend this company to friends and family

Date of experience: March 12, 2022