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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,558 reviews

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California
1 review
0 helpful votes
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They have a wide variety, easy use of the website A quick shipping

Date of experience: March 22, 2022
Nebraska
1 review
0 helpful votes
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Most of the jewelry was not as pictured, only kept two.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2022
New York
1 review
0 helpful votes
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I shopped around but found consistently cuter items here. Once i was reqdy to checkout everything went smoothly. Shipped super fast and order was correct.

Date of experience: March 21, 2022
Illinois
1 review
0 helpful votes
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Very smooth transition and wonderful experience. Will order from again.

Date of experience: March 21, 2022
Maryland
1 review
0 helpful votes
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Everything is beautiful, unique, and adorable. I don't shop anywhere else.

Date of experience: March 21, 2022
New York
1 review
0 helpful votes
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Love the color and the deals and I love the designs

Date of experience: March 21, 2022
New Jersey
1 review
0 helpful votes
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Only place I shop for earrings!
March 22, 2022

Only place I shop for earrings! I have loved every purchase!

Date of experience: March 21, 2022
California
1 review
0 helpful votes
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The jewelry wasn't as high quality as I hoped. They looked nicer in the pictures. The rose gold hoops were super cute but they start to rust very quickly. A bit disappointed to be honest. I thought if I bought from a company that specializes in body jewelry they would be nicer. After I received your hoops I went on Amazon and purchased some that ended up being better quality.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2022
California
1 review
0 helpful votes
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Very nice and had plenty of options to choose from. Customer service is nice and pretty quick to respond!

Date of experience: March 21, 2022
Pennsylvania
1 review
0 helpful votes
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Missing items...
April 20, 2022

Missing items... To represent it was very helpful got my missing items replaced and sent them out to me the very next day

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2022
California
1 review
0 helpful votes
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Great shipping time but the barbell is not titanium. :(

Date of experience: March 21, 2022
Colorado
1 review
0 helpful votes
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Fast and easy
March 21, 2022

Fast and easy. Order came very quickly as well I was very happy

Date of experience: March 21, 2022
California
1 review
0 helpful votes
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It was very easy and i love all the options. The quality of the products are amazing and definitely worth it.

Date of experience: March 21, 2022
Florida
1 review
0 helpful votes
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It was good
March 21, 2022

It was good. I would definitely buy from them again

Date of experience: March 21, 2022
Illinois
1 review
0 helpful votes
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Over all pretty good
April 20, 2022

Over all pretty good. Sometimes the jewelry not as expected. Gem on green nose ring was crooked and therefore kept getting caught up on things

Date of experience: March 21, 2022
Illinois
1 review
0 helpful votes
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Prices are in my budget unfortunately with that came with the issue of the balls falling off and getting lost.

Date of experience: March 21, 2022
Texas
1 review
0 helpful votes
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Great service and shipping time will definitely be placing another

Date of experience: March 21, 2022
Colorado
1 review
0 helpful votes
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Great assortment of designs and colors to choose from

Date of experience: March 21, 2022
Iowa
1 review
0 helpful votes
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I think body candy is a reliable shop because so far I haven't had any problems with their jewelry, and the jewelry always looks like the picture vs with other online shops sometimes the product doesn't look like the picture.

Date of experience: March 20, 2022
Texas
1 review
0 helpful votes
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I loved my tongue ring!
March 21, 2022

I loved my tongue ring! The ordering and shipping process went smooth I had a good experience through them!

Date of experience: March 20, 2022