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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,552 reviews

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Minnesota
1 review
0 helpful votes
Follow NICOLE I.
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Please make sure they check the order form to make sure everything is correct before packaging and sending items

Date of experience: March 31, 2022
New York
1 review
0 helpful votes
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Very good experience and so many things to choose from. It was hard to pick!

Date of experience: March 31, 2022
Missouri
1 review
0 helpful votes
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The website is easy to use, and set up nice to be able to search anything you're looking for. Customer service is very helpful. The jewelry I received is beautiful, and nice quality.

Date of experience: March 31, 2022
Wisconsin
1 review
0 helpful votes
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Super quick confirmation and delivery process. Love all the products, great quality and super cute

Date of experience: March 31, 2022
New York
1 review
0 helpful votes
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Everything went smoothly
March 31, 2022

Everything went smoothly. I found what I wanted and made the purchase.

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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This is the only body jewelry site I've used for many years( 5+)

Date of experience: March 30, 2022
Florida
1 review
0 helpful votes
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Quick and responsive
March 31, 2022

Quick and responsive. I think that I would order from this company again.

Date of experience: March 30, 2022
Maryland
1 review
0 helpful votes
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Amazing as always
March 31, 2022

Amazing as always. Fast shipping and great prices and overall a great experience

Date of experience: March 30, 2022
Illinois
1 review
0 helpful votes
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They always deliver the order promptly, and everything arrives as pictured. Jewelry holds up really well, too.

Date of experience: March 30, 2022
Georgia
1 review
0 helpful votes
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Great experience
March 31, 2022

Great experience. Easy check out and great value for good quality. Will purchase again

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
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Buying things is always a breeze, just wish they'd slow down the texts and emails.

Date of experience: March 30, 2022
Mississippi
2 reviews
0 helpful votes
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I received them really quickly and so far they are holding up well.

Date of experience: March 30, 2022
Virginia
2 reviews
0 helpful votes
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The jewelry was nice and the ordering process was simple and easy

Date of experience: March 30, 2022
Kentucky
1 review
0 helpful votes
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Good deals, fast shipping
March 30, 2022

Good deals, fast shipping. A lot of different styles.

Date of experience: March 30, 2022
Ohio
1 review
0 helpful votes
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Everything went well
March 30, 2022

Everything went well. It was really hands off. Delivery was in a timely manner.

Date of experience: March 30, 2022
West Virginia
1 review
0 helpful votes
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It really was great!
March 30, 2022

It really was great!
I can not wait to order again!

Date of experience: March 29, 2022
California
1 review
0 helpful votes
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The jewelry I purchased is currently in my ears now, and I've worn them since they arrived weeks ago. They're perfect and they make me feel great. However, I sincerely wished that finding the jewelry and adding them to my cart wasn't such a painful experience. I use my smartphone to shop on this website, but maybe that's a mistake. There's not enough effort put into it because the experience is awkwardly outdated compared to other online store experiences. I'm not too eager to come back.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2022
Canada
2 reviews
0 helpful votes
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Very good
March 30, 2022

Very good. Quality products and came without delay. Reasonable prices and very nice looking Jewlery just like the pictures

Date of experience: March 29, 2022
New York
1 review
0 helpful votes
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My overall experience with bodycandy has been amazing. My package came quickly and right on time. The items I received came intact and are beautiful! Can't wait to shop here again.

Date of experience: March 29, 2022
Oregon
1 review
0 helpful votes
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Fast shipping!
March 29, 2022

Fast shipping! This is only the first time I've had an issue with my products from BodyCandy.

Date of experience: March 29, 2022