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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,571 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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When my ear has healed enough to put the jewelry in I'll send you a picture. Thanks

Date of experience: May 26, 2022
New Mexico
1 review
0 helpful votes
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I was very satisfied with my order. I like how they shipped quick

Date of experience: May 26, 2022
Florida
1 review
0 helpful votes
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Shopping easy
May 26, 2022

Shopping easy. First purchase has already broken. Didn't expect quality to be great as price is low, but still disappointing.

Date of experience: May 26, 2022
Minnesota
1 review
0 helpful votes
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Overall love the pieces but my body does not react well to all of them

Date of experience: May 26, 2022
Ohio
1 review
0 helpful votes
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My experience with BodyCandy has always been pleasant! I have been a customer for well over 10 years! One of my favorite companies! Keep being great!

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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Always a good experience
May 26, 2022

Always a good experience. And the jewelry 90% of the time fits perfectly. Thank you!

Date of experience: May 26, 2022
Indiana
1 review
0 helpful votes
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I loved all of my jewelry!
May 26, 2022

I loved all of my jewelry! They all fit perfectly and were easy to handle!

Date of experience: May 26, 2022
Canada
1 review
0 helpful votes
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Some awesome, some terrible
June 25, 2022

Some awesome, some terrible. One item not recieved, and I totally didn't notice until writing this. The spirals and captive rings though are so good I do not care about the rest.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 26, 2022
Oklahoma
1 review
0 helpful votes
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Pleased with everything besides the septum set I got. They were way smaller than I expected

Date of experience: May 25, 2022
Florida
1 review
0 helpful votes
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This is my go to jewelry shop, they have great options for a great price and they are shipped fast

Date of experience: May 25, 2022
Oregon
1 review
0 helpful votes
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Great price, fast delivery, no broken or dented products and amazing quality

Date of experience: May 25, 2022
Missouri
1 review
0 helpful votes
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Absolutely gorgeous...
May 26, 2022

Absolutely gorgeous... I will definitely be ordering many more

Date of experience: May 25, 2022
New Jersey
1 review
0 helpful votes
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Everything was shipped promptly and services were great quality as usual fantastic

Date of experience: May 25, 2022
Minnesota
1 review
0 helpful votes
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Great experience!
May 26, 2022

Great experience! The jewelry was amazing! Great quality products

Date of experience: May 25, 2022
Minnesota
1 review
0 helpful votes
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Simple, good prices and easy to use site. Not sure on the quality of the items as I haven't used them yet but we will soon find out. I would shop here again.

Date of experience: May 25, 2022
Colorado
1 review
0 helpful votes
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I like the nose ring
May 25, 2022

I like the nose ring. The stone is pretty and It's just right!

Date of experience: May 25, 2022
Georgia
1 review
0 helpful votes
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I had an issue with a coupon that was resolved quickly. Anxiously awaiting the arrival of my order. Keep up the good work! Thanks Belle!

Date of experience: May 25, 2022

I signed up for the $25 off coupon, which came after...
June 24, 2022
Previous review

I signed up for the $25 off coupon, which came after I made my first purchase. As I didn't see the email, I used the only discount coupon I found on the site. After completing my purchase, I get the email. I inquired about applying the coupon of greater value and was told no. I understand businesses are here to make money, however ignoring an opportunity to keep a repeat customer does just the opposite. Because your products i high quality, I made a second purchase so I could use my coupon. This will probably be my last purchase though. My order hasn't even shipped yet and I've already had a terrible experience.

Date of experience: May 24, 2022
Tennessee
1 review
0 helpful votes
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The shopping experience was great
June 24, 2022

The shopping experience was great. Lots to choose from and fast shopping. Personally won't purchase rose gold jewelry ahain

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2022
Illinois
1 review
0 helpful votes
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Great products and great service all around. Excellent selection of jewelry.

Date of experience: May 25, 2022
North Carolina
1 review
0 helpful votes
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Easy to order Very cute jewelry
May 25, 2022

Easy to order Very cute jewelry. Will most definitely order again soon

Date of experience: May 25, 2022