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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,498 reviews

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Texas
1 review
0 helpful votes
Follow Heehee C.
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I'm really thankful for how affordable everything was and how quickly it shipped. My package did get lost so that was concerning but it got to me the next day after it was reported.

Date of experience: March 14, 2025
Utah
1 review
0 helpful votes
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Wish backs were easier to hold and twist on. Could you provide other backs for the earrings?

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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Good service and fast delivery
April 2, 2025

Good service and fast delivery. Definitely gonna be ordering a lot more from here

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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I received my order fast!
April 2, 2025

I received my order fast! The quality of the jewelry keeps me coming back for more!

Date of experience: March 23, 2025
Canada
1 review
0 helpful votes
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Ils sont beaux mais il a fallu que je paye les douanes pour la première fois

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2025
Georgia
1 review
0 helpful votes
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Would purchase from Body Candy again! Loved the two septums I got they looked just like the pictures. Had no issue

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Good i had a good experience picked it out easily and was cheap

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
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Easy to order, came fast, no need to contact customer service

Date of experience: March 22, 2025
Montana
1 review
0 helpful votes
Follow Mariah Z.
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Lost track of my package and then made me wait 2 weeks before even thinking about sending me new pieces

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2025
Georgia
1 review
0 helpful votes
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Everything came on time, and the quality of everything is really nice. I like the way they all look and feel!

Date of experience: March 22, 2025
Mexico
1 review
0 helpful votes
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It was within an appropriate timeframe, for a while there were no updates on the status of the shipment but it was finally able to arrive.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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I love the way it looks and there so comfortable in my mouth don't even know it there

Date of experience: March 21, 2025
Nebraska
1 review
0 helpful votes
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Great prices, easy shopping, and really nice customer service.

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
Follow Dawson V.
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Quick and efficient gave me lots of updates and all packages came on time with great packaging!

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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I usually have a wonderful experience and this time it just wasn't it. Took forever to come because the address got messed up and I didn't get my snail

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2025
New Zealand
1 review
0 helpful votes
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I revived the items in a fairly quickly even while living in a rural location. The jewelry is quality and does not irritate my sensitive skin while still having fun designs

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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The website is easy to navigate and the checkout process was easy! Just wish there was more gauge sizes to certain hoops that way the diamonds are more noticeable.

Date of experience: March 20, 2025
Florida
1 review
0 helpful votes
Follow Jasmin W.
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The horseshoe should come with warning that special tools are needed.

Date of experience: March 20, 2025
Ohio
1 review
0 helpful votes
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Nice assortment and easy to hook jewelry. Great for any occasion!

Date of experience: March 20, 2025
New York
1 review
0 helpful votes
Follow Aiyanna G.
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I was finally able to change my vertical labret and was looking for good piercings and saw body candy but I wasn't satisfied with my items it could just be from bad selection but out of the 3 jewelry pieces I brought none really satisfied me..

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2025