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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,557 reviews

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Pennsylvania
1 review
0 helpful votes
Follow Cecelia W.
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Great earring!
June 28, 2022
Updated review

Great earring! Best earring ever! The 3 sparkle Heart and given the the hoop look is awesome!

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Date of experience: June 28, 2022

Great sapphire nose ear ring!
October 4, 2021
Previous review

Great sapphire nose ear ring!

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Very quick delivery, understandable and accurate descriptions.

Date of experience: June 28, 2022
Spain
1 review
0 helpful votes
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The products themselves are ok, but I had to pay for costums almost as much as the price of the order whr i had alreadhy paid for shippment

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2022
Utah
1 review
0 helpful votes
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Great products!
June 28, 2022

Great products! Shipping was faster than I expected!

Date of experience: June 27, 2022
Ohio
1 review
0 helpful votes
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I was very disappointed when this came in the mail. As this is my first set of shield nipple rings, I was excited to get them on! After putting them on, I was extremely upset with the way that they are made. They are very clunky, and seem to be made with a poor design. The measurements fit my nipple perfectly, however, the piercing itself did not sit okay at all. As I mentioned, it is very clunky and would sit outward on the nipple far too much. Because of this, it would fall forward when I feel as though it should sit upright and stay straight. It is a very loose design and is not flattering to the eye. I expected it to be tight and sit upright, however, it was large, loose, clunky, and easily swung up and down. The bar itself fit perfectly for the size of my nipple, the heart itself and the way it is placed on the bar is the PROBLEM. I am very upset with this product and I regret purchasing it.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
Follow Kaitlyn F.
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Super easy purchase
June 28, 2022

Super easy purchase. Been buying from Body Candy for years, legit for yearssss. Cheap and good quality!

Date of experience: June 27, 2022
New Jersey
1 review
0 helpful votes
Follow India K.
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Apart from this piece, I have liked the merchandise I get from them.

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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It was good!
June 28, 2022

It was good! They had a wide selection of jewelry at a good price!

Date of experience: June 27, 2022
Arkansas
1 review
0 helpful votes
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Very easy from start to finish
June 28, 2022

Very easy from start to finish. Items came in a reasonable amount of time

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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My experience was well haven't tried them on still waiting for my nose piercing to heal first!

Date of experience: June 27, 2022
Arizona
2 reviews
2 helpful votes
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Decent for the price!
June 27, 2022

Decent for the price! Most of the things I get from here, I love.

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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Shopping was easy
June 27, 2022

Shopping was easy. The "you forgot something" reminders are kinda annoying. The website is a little glitchy sometimes. But the inventory is extensive and the prices are low.

Date of experience: June 27, 2022
Michigan
2 reviews
0 helpful votes
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The shopping experience was good, and the prices were great

Date of experience: June 27, 2022
Michigan
2 reviews
0 helpful votes
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The shopping experience was good, and the prices were great

Date of experience: June 27, 2022
Florida
1 review
0 helpful votes
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Great!
June 27, 2022

Great! Thank you very much! Love the variety and quality

Date of experience: June 27, 2022
Michigan
1 review
0 helpful votes
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BodyCandy is fabulous at customer service! Quick responses, timely shipping, and quick to fix any complaints.

Date of experience: June 27, 2022
Washington
1 review
0 helpful votes
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Love body candy!
June 27, 2022

Love body candy! Always great products and quick shipping!

Date of experience: June 27, 2022
Canada
1 review
0 helpful votes
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So far so good!
June 27, 2022

So far so good! Easy to use site and quick checkout. Products came exactly as described.

Date of experience: June 27, 2022
Georgia
1 review
0 helpful votes
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I shoo BodyCandy when I buy gifts for my pierced friends and there's a large variety of cool jewelry which I love. Thank you for all that you have and that you offer.

Date of experience: June 27, 2022
Florida
1 review
0 helpful votes
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Everything is great!
June 27, 2022

Everything is great! My nipples are a tad too big for the butterfly ones but it works. So cute!

Date of experience: June 27, 2022