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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,489 reviews

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Michigan
1 review
0 helpful votes
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Date of experience: August 30, 2022
Washington
1 review
0 helpful votes
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Awesome jewelry, fast delivery
August 30, 2022

Awesome jewelry, fast delivery. Will definitely buy more stuff.

Date of experience: August 30, 2022
Pennsylvania
1 review
0 helpful votes
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Shipping was fairly quick, and customer service was quick and polite!

Date of experience: August 30, 2022
Florida
1 review
0 helpful votes
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Great earrings and such beautiful jewelry! The site was very easy to navigate and I appreciated the good quality for a fair price.

Date of experience: August 30, 2022
Missouri
1 review
0 helpful votes
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Good customer service
August 30, 2022

Good customer service. I had a problem and they fixed it right away

Date of experience: August 30, 2022
Oregon
1 review
0 helpful votes
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Not a huge fan of the way the website is set up, but that's not a major issue whatsoever. Other than that, great experience overall, quick shipping time, and cute products

Date of experience: August 30, 2022
Iowa
1 review
0 helpful votes
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It was ok but service was not the best and package was late

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2022
Ohio
1 review
0 helpful votes
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My initial review was negative but I was projecting
August 30, 2022
Updated review

My initial review was negative but I was projecting. The situation was quickly resolved. Thanks!

Date of experience: August 30, 2022

IT WILL NOT LET ME CANCEL MY ORDER
September 27, 2022
Previous review

IT WILL NOT LET ME CANCEL MY ORDER. I JUST PLACED IT 5 MINUTES AGO.

Date of experience: August 28, 2022
Nevada
1 review
0 helpful votes
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Service has been great since I first because a customer.

Date of experience: August 30, 2022
South Carolina
1 review
0 helpful votes
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Order took awhile to arrive
September 29, 2022

Order took awhile to arrive. Then the plugs run smaller than plugs from other places so they were to small even though I ordered the right size.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2022
Illinois
1 review
0 helpful votes
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It was a good experience it would make ot easier to have more specific categories to limit down what ypu are actually looking for. But I have shopped here for years and will continue to do so.

Date of experience: August 30, 2022
Minnesota
1 review
0 helpful votes
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I always shop from this website
August 30, 2022
Updated review

I always shop from this website. I never had a bad reaction to their belly rings and im very sensitive. And the designs are pretty too.

Date of experience: August 29, 2022

Cute jewelry, amazing prices, arrives fast, theres...
November 21, 2021
Previous review

Cute jewelry, amazing prices, arrives fast, theres discounts all the time, exactly like the picture.

Date of experience: November 20, 2021
Oregon
1 review
0 helpful votes
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I've always used the same hoop from here and the first one lasted 5 years until I lost it. Very good jewelry.

Date of experience: August 29, 2022
Texas
1 review
0 helpful votes
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Nice selection for women but need more for guys. Like a bigger selection of studs and seasonal nose rings and studs.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2022
Florida
1 review
0 helpful votes
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The rings were exactly what I wanted
August 30, 2022

The rings were exactly what I wanted. Came in on time.

Date of experience: August 29, 2022
Tennessee
1 review
0 helpful votes
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Great!
August 30, 2022

Great! Loved all my products and they arrived quickly'

Date of experience: August 29, 2022
Florida
1 review
0 helpful votes
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It was a good experience with okay quality. I don't have anything else to say other than the quality can be improved.

Date of experience: August 29, 2022
Ohio
1 review
0 helpful votes
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Great selection and fast shipping!
August 30, 2022

Great selection and fast shipping! I'm a return customer and will buy again!

Date of experience: August 29, 2022
Missouri
1 review
0 helpful votes
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It was okay, I just wish body candy would be more strict about keeping quality products in their inventory. I keep buying body candy jewelry because it's cute and stylish but keep being disappointed when it starts to chip/flake/erode to a different metal underneath because some of my piercings are sensitive and had started getting irritated before I forced myself to admit it's just not great quality. Would love for sterling silver jewelry to be real starling silver.

Date of experience: August 29, 2022
New York
1 review
0 helpful votes
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Checkout was easy
August 30, 2022

Checkout was easy. Can't wait to see the items I selected!

Date of experience: August 29, 2022