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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,515 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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LOVELY JEWELRY!
September 20, 2022

LOVELY JEWELRY! I ENDED UP LOSING ONE OF THE EARRINGS, BUT THAT WAS OWN STUPID FAULT TRYING TO WEAR IT IN A LOBE PIERCING THAT IVE HAD FOR YEARS SO IT WAS STRETCHED OUT

Date of experience: September 20, 2022
Missouri
1 review
0 helpful votes
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The service was very prompt
September 20, 2022

The service was very prompt. I appreciate the quick response I received when something was missed in my order. Customer Service responded right away and placed a new order for the missing item. Great Customer Service there!

Date of experience: September 20, 2022
District of Columbia
1 review
0 helpful votes
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It was fine
September 20, 2022

It was fine. Everything was delivered same and usual and loved it!

Date of experience: September 20, 2022
Ohio
1 review
0 helpful votes
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I had an original problem with not receiving my order but after contacting customer support I was able to get it replaced

Date of experience: September 20, 2022
Oregon
2 reviews
0 helpful votes
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Everything was excellent
September 20, 2022

Everything was excellent. Body Candy surprises me with great deals nore often than I can keep track!

Date of experience: September 19, 2022
North Carolina
1 review
0 helpful votes
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Good great fast shipping like it is in picture cute I just wish there were earrings to match. I would buy them.

Date of experience: September 19, 2022
Arizona
1 review
0 helpful votes
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I was missing items but it was corrected and u received the correct items promptly

Date of experience: September 19, 2022
Iowa
1 review
0 helpful votes
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Web site is reasonably good
September 20, 2022

Web site is reasonably good. I just ordered, so I can't comment about the product.

Date of experience: September 19, 2022
Virginia
1 review
0 helpful votes
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I could only wear 1/3 piercings i got
October 20, 2022

I could only wear 1/3 piercings i got. I was very upset because i bought those specific piercings for different events.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2022
New Mexico
1 review
0 helpful votes
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Very helpful and courteous after I received the wrong order. Made sure my item came on time and followed up to make sure. Great customer service. 5/5

Date of experience: September 19, 2022
Tennessee
1 review
0 helpful votes
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Love love love bodycandy!
September 19, 2022

Love love love bodycandy! Products are always perfect and the right size and super cute!

Date of experience: September 19, 2022
Kentucky
1 review
0 helpful votes
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It's cute but you can feel it in your mouth so can't eat w it or leave in long, wish I didn't get it and I tried canceling before it even shipped and they don't accept canceling, so I won't order again

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2022
New Jersey
1 review
0 helpful votes
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The customer service is amazing and variety as well

Date of experience: September 19, 2022
Georgia
1 review
0 helpful votes
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Love love love them..
September 19, 2022

Love love love them. They fit nice and comfortable very shiny and eye catching

Date of experience: September 19, 2022
Louisiana
1 review
0 helpful votes
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Everything was great, thank you!
October 19, 2022

Everything was great, thank you! My bars came very quick and everything was cute

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2022
Nevada
1 review
0 helpful votes
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I had an issue with part of my order
September 19, 2022

I had an issue with part of my order. They were very fast at responding and resolved the issue immediately. Really made me feel like they care about their customers.

Date of experience: September 19, 2022
Texas
1 review
0 helpful votes
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The mystery bag could've been better but loved it all

Date of experience: September 19, 2022
Pennsylvania
1 review
0 helpful votes
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I don't have a lot to say because everything was quick and easy! I love bodycandy!

Date of experience: September 19, 2022
Texas
1 review
0 helpful votes
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No problems with order
September 19, 2022

No problems with order. All was as described. No issues with delivery.

Date of experience: September 19, 2022
Australia
1 review
0 helpful votes
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Received items not exactly what I thought they would be.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2022