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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,536 reviews

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Virginia
1 review
0 helpful votes
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It was great
October 20, 2022

It was great. I received everything except one was missing something. I messaged customer service and they shipped a new one out in time for my surgery. Great service and I always order from here

Date of experience: October 20, 2022
Slovakia
1 review
0 helpful votes
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Everything was according to description. Very good quality and fast delivery

Date of experience: October 20, 2022
Pennsylvania
1 review
0 helpful votes
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I had a good and very easy experience with this company. I will definitely be buying more jewelry pieces in the future! I do wish however that would send a few less emails.

Date of experience: October 19, 2022
Minnesota
1 review
0 helpful votes
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Arrived on time pretty quickly and with good packaging

Date of experience: October 19, 2022
Illinois
1 review
0 helpful votes
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Fast shipping, wish there was more description for items

Date of experience: October 19, 2022
Alabama
1 review
0 helpful votes
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I received everything on time and was an amazing product. I love it all. Thank you!

Date of experience: October 19, 2022
Pennsylvania
1 review
0 helpful votes
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I would appreciate more consistent quality control particularly with the more detailed items, the paint jobs on some of the earrings I get have been hit or miss :(

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2022
California
1 review
0 helpful votes
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Quick and easy with great deals!
October 19, 2022

Quick and easy with great deals! Love how all the jewelry looks exactly as it is on the site definitely will be shopping again!

Date of experience: October 19, 2022
California
1 review
0 helpful votes
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I love my shirt!
October 19, 2022

I love my shirt! True to size and came in 3 days, I got my shirt with a coupon and I just paid for shipping! I never get disappointed shopping at body candy!

Date of experience: October 18, 2022
Nevada
1 review
0 helpful votes
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The jewelry is marked as "Stainless steel" material, but after a week, the "stainless steel" rubbed off and revealed coppery tones underneath AND left my hole black. Sweet. Thanks.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2022
Arkansas
1 review
0 helpful votes
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Body Candy never lets me down!
October 19, 2022

Body Candy never lets me down! The jewelry is well made and their attention to detail is top notch. My pieces were packaged well and arrived quickly and safely. I love this company so much!

Date of experience: October 18, 2022
Georgia
1 review
0 helpful votes
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Love buying from body candy
October 19, 2022

Love buying from body candy. Their products are always nice and I get complaints from

Date of experience: October 18, 2022
South Dakota
1 review
0 helpful votes
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Great overall experience
October 19, 2022

Great overall experience. Would purchase from them again. Got my stuff pretty fast and knew where it was with tracking.

Date of experience: October 18, 2022
Thailand
1 review
0 helpful votes
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Some of the plastic backings arrived broken unfortunately.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2022
Australia
1 review
0 helpful votes
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It was an amazing shopping experience and I love the quality of it all!

Date of experience: October 18, 2022
Kansas
1 review
0 helpful votes
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Quick shipping cute items no issues!
October 18, 2022

Quick shipping cute items no issues! The characters are a little heavier than expected but they fit well and look cute.

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
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Shipping was slow but all products were received and in great quality

Date of experience: October 18, 2022
Delaware
1 review
0 helpful votes
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Amazing!
October 18, 2022

Amazing! Great prices and great products! I ordered 3 septum rings for my daith and I loved them all!

Date of experience: October 18, 2022
Michigan
1 review
0 helpful votes
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Experience has been great so far!
October 18, 2022

Experience has been great so far! No issues at all! Quick & fast delivery, easy checkout. Love it all!

Date of experience: October 18, 2022
Iowa
1 review
0 helpful votes
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BodyCandy was super professional and plesant throughout the whole process. They sent me a thank you after I confirmed the order and kept me updated with a tracking number for shipping. Great deals on the jewelry I bought and im super happy with my purchase. Will be purchasing again for any future jewelry needs.

Date of experience: October 18, 2022