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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,537 reviews

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Colorado
1 review
0 helpful votes
Follow Desiree Q.
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Amazing and very well organized able to feel comfortable to come back

Date of experience: December 6, 2022
Oklahoma
1 review
0 helpful votes
Follow Kayla R.
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I'm very happy with it all my items came in perfect condition. My belly rings were so cute and worth every penny. Shipping was very fast and I haven't had any problems like breaking tarnishing or infections with them. I had been looking for a shop that sold good belly rings scared they would just rust after a week or give me an infection and waste my money so I'm glad I took a chance here. I wanted to buy so many other items so I'll definitely be purchasing from here again in the future.

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
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Wish I could buy it all!
December 6, 2022

Wish I could buy it all!
I just made a second order :)

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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Customer service was great and even issued a refund when I forgot to add my discount code. Highly recommend!

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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Great, I feel that this business really cares about their customers.

Date of experience: December 5, 2022
Canada
1 review
0 helpful votes
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I ordered from them for a friend's birthday present. Website said it would be delivered by a certain date, only to be informed by their chat bots when that date came and went that the date wasn't accurate and it would be 4-6 weeks. States nowhere in their website or while checking out that it will be THAT long or that the date they'll give you isn't even close to accurate. Just don't tell us an ETA if you don't know, to have false information like that is completely unacceptable and not how any company should be allowed to be run.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2022
New York
1 review
0 helpful votes
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Shipped pretty fast and everything was almost as expected definitely will be purchasing more from here!

Date of experience: December 5, 2022
New Hampshire
1 review
0 helpful votes
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Jewelry is for xmas gifts but I am sure they will all love everything!

Date of experience: December 5, 2022
New York
1 review
0 helpful votes
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My experience while shopping here was that It was wonderful everything was fast and easy.!

Date of experience: December 5, 2022
Texas
1 review
0 helpful votes
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Great deals and great customer service. Definitely one of my top places to shop from.

Date of experience: December 5, 2022
Alabama
1 review
0 helpful votes
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Great prices for the jewelry
December 5, 2022

Great prices for the jewelry -- most affordable I've found!

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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Fast shipping, Jewelry fits great
December 5, 2022

Fast shipping, Jewelry fits great. Would be purchasing more soon. Thank you!

Date of experience: December 4, 2022
South Carolina
1 review
0 helpful votes
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Great product!
December 5, 2022

Great product! Great service! Fast shipping! Will definitely shop here again.

Date of experience: December 4, 2022
Minnesota
1 review
0 helpful votes
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Cute body jewelry!
December 5, 2022

Cute body jewelry! And nice selection of things to buy

Date of experience: December 4, 2022
Texas
2 reviews
0 helpful votes
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I love shopping on Body Candy website it was very easy...
December 5, 2022
Updated review

I love shopping on Body Candy website it was very easy to do and I received it in a timely manner for my mother's birthday gift!

Date of experience: December 4, 2022

This is my second time shopping on Body Candy and so...
November 28, 2022
Previous review

This is my second time shopping on Body Candy and so far I love their jewelry. I shop for nipple rings and nose rings.

Date of experience: November 28, 2022
Missouri
1 review
0 helpful votes
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Was hard to put in but I believe that was my fault

Date of experience: December 4, 2022
Pennsylvania
2 reviews
0 helpful votes
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The jewelry was shipped in a timely fashion very pleased

Date of experience: December 4, 2022
Nevada
1 review
0 helpful votes
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The jewelry seems high quality and is accurate to how it's advertised online.

Date of experience: December 4, 2022
Pennsylvania
1 review
0 helpful votes
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Shipping was fast and items as described. The quality is good and the styles are nice.

Date of experience: December 4, 2022
New Jersey
1 review
0 helpful votes
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Everything was bad quality one Septum didn't even have two balls only one

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2022