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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,557 reviews

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Washington
1 review
0 helpful votes
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It was Very Nice and well packaged
December 29, 2022

It was Very Nice and well packaged. No problems at All.

Date of experience: December 29, 2022
Georgia
1 review
0 helpful votes
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The butterfly piercing broke two days after I put in my nose!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
Puerto Rico
1 review
0 helpful votes
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All my earrings keep falling apart I already lost 2…

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
California
1 review
0 helpful votes
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Great website to shop for nose rings
December 29, 2022

Great website to shop for nose rings. Not always easy to find ones I like

Date of experience: December 29, 2022
Kentucky
1 review
0 helpful votes
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They were fast quick and easy check out, customer service was great and answered all the questions I needed answered

Date of experience: December 29, 2022
New York
1 review
0 helpful votes
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Great service thank you
December 29, 2022

Great service thank you
No issues with order or selection

Date of experience: December 29, 2022
Texas
1 review
0 helpful votes
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It was good
December 29, 2022

It was good. They arrived on time and everything was in the package. I received a lot of emails that were unnecessary which was a tad annoying though.

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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The two items I ordered are exactly as described. Not thrilled with the grab bag though. I suppose you take your chances with a grab bag. The least useful items were nipple barbells with jewelled crosses on them. Not thrilled to be sent religious iconography in a piercing grab bag. I won't order this again.

Date of experience: December 29, 2022
New York
1 review
0 helpful votes
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No issues, and I really appreciate and like the pricing, selection, and available information!

Date of experience: December 29, 2022
Michigan
1 review
0 helpful votes
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This is my 2nd time shopping with Body Candy, I love the jewelry available online but I was disappointed with the sizing and quality of two products I received this time.

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Overall experience was good
December 29, 2022

Overall experience was good. Would order from here again.

Date of experience: December 28, 2022
North Carolina
1 review
0 helpful votes
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It came in a decent amount of time
December 29, 2022

It came in a decent amount of time. Not the kind of ring that clings on to your nose if you have a tiny nose. I liked it more after a few days

Date of experience: December 28, 2022
Nebraska
1 review
0 helpful votes
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Very nice jewelry
December 29, 2022

Very nice jewelry. It's a subtle glow in the dark.

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Even when there was an issue with shipping they remained helpful and considerate!

Date of experience: December 28, 2022
Canada
2 reviews
0 helpful votes
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Easy to navigate website
December 29, 2022
Updated review

Easy to navigate website. Fun stuff. Wish they would include more ring parts as they often get lost.

Date of experience: December 28, 2022

Easy to navigate website
December 1, 2022
Previous review

Easy to navigate website. Fun stuff.

Date of experience: December 1, 2022
Virginia
1 review
0 helpful votes
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Customer service is great!
January 28, 2023

Customer service is great! My only grief is the smaller selection of lobe earrings

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2022
Virginia
1 review
0 helpful votes
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Fast service and happy that I got to make my choice of what I wanted

Date of experience: December 28, 2022
South Carolina
1 review
0 helpful votes
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It was easy to order and the items got here very quickly! Thanks!

Date of experience: December 28, 2022
Washington
2 reviews
0 helpful votes
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Selection is decent but it would be nice if filtering by size excluded the products that did carry it in that size but are out of stock.

Date of experience: December 28, 2022
Colorado
1 review
0 helpful votes
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Great products with even better customer care! Highly recommend BodyCandy for anyone looking for some dope body jewelry!

Date of experience: December 28, 2022